# Android EMM Known Issues and Historical Notes

<p class="callout info">**Version context.** This table includes current Android Enterprise constraints alongside older FileWave EMM incidents and resolved-version notes. Use the version and ticket references in each row before applying an old workaround to a current environment.</p>

## Functionality and enrollment

<table id="bkmrk-%C2%A0-%C2%A0-%C2%A0-issue-notes-re" style="width:107.284%;height:591.118px;"><thead><tr style="height:29.7969px;"><td style="width:56.9726%;height:29.7969px;">Issue</td><td style="width:30.5125%;height:29.7969px;">Notes</td><td style="width:12.5149%;height:29.7969px;">Reference</td></tr></thead><tbody><tr style="height:29.7969px;"><td style="width:56.9726%;height:29.7969px;">Enrollment of more than 500 devices is blocked by Google's API</td><td style="width:30.5125%;height:29.7969px;">[https://bayton.org/blog/2024/03/amapi-permissible-usage/](https://bayton.org/blog/2024/03/amapi-permissible-usage/) discusses this issue introduced in Q4/2024 by Google. The AMAPI API has a hard limit now of 500 devices by default. There is a form: [https://goo.gle/android-enterprise-response](https://goo.gle/android-enterprise-response) that can request that Google raise this limit for your account.</td><td style="width:12.5149%;height:29.7969px;"> </td></tr><tr style="height:29.7969px;"><td style="width:56.9726%;">Cannot import or create placeholders</td><td style="width:30.5125%;">FileWave hopes to implement in future release</td><td style="width:12.5149%;height:29.7969px;">  
</td></tr><tr style="height:29.7969px;"><td style="width:56.9726%;height:29.7969px;">Devices do not show in smart groups</td><td style="width:30.5125%;height:29.7969px;"> </td><td style="width:12.5149%;height:29.7969px;"> </td></tr><tr style="height:46.5938px;"><td style="width:56.9726%;height:46.5938px;">No paid app distribution (AKA group license purchases)</td><td style="width:30.5125%;height:46.5938px;">Paid apps not currently implemented in Google API</td><td style="width:12.5149%;height:46.5938px;"> </td></tr><tr style="height:46.5938px;"><td style="width:56.9726%;height:46.5938px;">Wiping a device without removing it from FileWave does not restore previous assignments</td><td style="width:30.5125%;height:46.5938px;">FileWave hopes to implement in future release</td><td style="width:12.5149%;height:46.5938px;">GOOG-216</td></tr><tr style="height:225.766px;"><td style="width:56.9726%;height:225.766px;">Compliance policy breaks model update  
  
**Error at model update:**  
  
```sql
[ERROR] 2019-06-07 15:50:56,075 (exception): Internal Server Error: /android/emm/process_pending_emm_calls/<br>Traceback (most recent call last):[...]googleapiclient.errors.HttpError: <HttpError 400 when requesting https://androidmanagement.googleapis.com/v1/enterprises/LC01d4gn82/policies/default?alt=json returned "complianceRules are deprecated. Use policyEnforcementRules instead."
```

</td><td style="width:30.5125%;height:225.766px;">Google API was suddenly changed.  
  
Code fix already in future release.  
  
If you were on 13.1.0 when EMM was enabled in your license, then you will need a fix before or after upgrading to 13.1.1.  
  
For this historical issue, eligible EMM program participants could request the patch through [Feedback Portal: Question](https://jira.filewave.com/servicedesk/customer/portal/8/create/60).</td><td style="width:12.5149%;height:225.766px;"> </td></tr><tr style="height:152.977px;"><td class="align-left" style="width:56.9726%;height:152.977px;">Default Apps removed after enrolment</td><td style="width:30.5125%;height:152.977px;">Google standard behaviour is to remove default, installed apps on enrolment.

[Workaround available in 15.3+](https://kb.filewave.com/books/android/page/android-system-apps)

GUI option to follow in a future update.

</td><td style="width:12.5149%;height:152.977px;">GOOG-965</td></tr></tbody></table>

## Interface and device-detail issues

<table id="bkmrk-%C2%A0-%C2%A0-%C2%A0-issue-notes-re-1" style="width:100%;"><thead><tr><th style="width:33.8688%;"> </th><th style="width:52.7814%;"> </th><th style="width:13.3498%;"> </th></tr></thead><tbody><tr><td style="width:33.8688%;">Issue</td><td style="width:52.7814%;">Notes</td><td style="width:13.3498%;">Reference</td></tr><tr><td style="width:33.8688%;">You cannot put the FileWave Client APK on an EMM enrolled device</td><td style="width:52.7814%;"> </td><td style="width:13.3498%;"> </td></tr><tr><td style="width:33.8688%;">Closing and reopening the Android signup window before completion will display the wrong Google Org Name</td><td style="width:52.7814%;">FileWave hopes to implement in future release</td><td style="width:13.3498%;">GOOG-187</td></tr><tr><td style="width:33.8688%;">No Command History in device details</td><td style="width:52.7814%;">FileWave hopes to implement in future release</td><td style="width:13.3498%;">  
</td></tr><tr><td style="width:33.8688%;">The Serial Number I see in FileWave does not match the Serial Number I see on the device.</td><td style="width:52.7814%;">Some devices, predominantly Samsung models, report two serial numbers. On the device, open **Settings &gt; Google &gt; Device Policy &gt; ⋮ &gt; Device Details**, then scroll to the bottom to review both serial numbers.</td><td style="width:13.3498%;"> </td></tr></tbody></table>