# Android EMM Known Issues ### Functionality
Issue | Notes | Reference |
Can not import or create placeholders | FileWave hopes to implement in future release | |
Devices do not show in smart groups | ||
No paid app distribution (AKA group license purchases) | Paid apps not currently implemented in Google API | |
Free Disk Space inaccurate | FileWave hopes to implement in future release | GOOG-194 |
Fileset Report - Empty | FIXED: FW v 13.2 | GOOG-219 |
Wiping device, but not removing from FW does not get previous associations | FileWave hopes to implement in future release | GOOG-216 |
Automatic add of mobile device does not add EMM Android | FileWave hopes to implement in future release FIXED: FW v 13.2 | GOOG-175 |
Wipe a device with WiFi off creates duplicate devices | FIXED: FW v 13.2 | GOOG-163 |
Devices are hidden (or show and then hide) in the new mobile UI | Workaround: Change sorting (e.g. by time or model). Code fix already in future release. FIXED: FW v 13.2 | GOOG-254 |
Compliance policy breaks model update
**Error at model update:**
```sql
[ERROR] 2019-06-07 15:50:56,075 (exception): Internal Server Error: /android/emm/process_pending_emm_calls/ Traceback (most recent call last):[...]googleapiclient.errors.HttpError: Google API was suddenly changed.
Code fix already in future release.
If you were on 13.1.0 when EMM was enabled in your license, then you will need a fix before or after upgrading to 13.1.1.
To request a patch use the [Feedback Portal : Question](https://jira.filewave.com/servicedesk/customer/portal/8/create/60) (must be apart of the EMM program to use) | | |
Default Apps removed after enrolment | Google standard behaviour is to remove default, installed apps on enrolment. [Workaround available in 15.3+](https://kb.filewave.com/books/android/page/android-system-apps) GUI option to follow in a future update. | GOOG-965 |
Issue | Notes | Reference |
Device status can not be changed from "Not Tracked" | Geolocation not currently implemented in Google API | FB-40 |
You cannot put the FileWave Client APK on an EMM enrolled device | ||
Fileset Status - delay between | Google API has its own un published timers | GOOG-199 |
Fileset Status - Does not show version | FileWave hopes to implement in future release | GOOG-196 |
Android Service preferences window sometimes cuts txt | FileWave hopes to implement in future release FIXED: FW v 13.2 | GOOG-184 |
Closing and reopening the Android signup window before completion will display the wrong Google Org Name | FileWave hopes to implement in future release | GOOG-187 |
No Command History in device details | FileWave hopes to implement in future release | FB-42 |
The Serial Number I see in FileWave does not match the Serial Number I see on the device. | Some devices (Predominately Samsung) have two serial numbers, to see these on the device: Settings > Google > Device Policy > ⋮ (vertical ellipse) > Device Details. Scroll to the bottom to see the serials. |