# Android EMM Known Issues

### Functionality

<table id="bkmrk-%C2%A0-%C2%A0-%C2%A0-issue-notes-re" style="width: 107.284%; height: 1058px;"><thead><tr><th style="width: 56.9877%;"> </th><th style="width: 30.5277%;"> </th><th style="width: 12.4845%;"> </th></tr></thead><tbody><tr><td style="width: 56.9877%;">Issue</td><td style="width: 30.5277%;">Notes</td><td style="width: 12.4845%;">Reference</td></tr><tr><td style="width: 56.9877%;">Can not import or create placeholders</td><td style="width: 30.5277%;">FileWave hopes to implement in future release</td><td style="width: 12.4845%;"> </td></tr><tr><td style="width: 56.9877%;">Devices do not show in smart groups</td><td style="width: 30.5277%;"> </td><td style="width: 12.4845%;"> </td></tr><tr><td style="width: 56.9877%;">No paid app distribution (AKA group license purchases)</td><td style="width: 30.5277%;">Paid apps not currently implemented in Google API</td><td style="width: 12.4845%;"> </td></tr><tr><td style="width: 56.9877%;">Free Disk Space inaccurate</td><td style="width: 30.5277%;">FileWave hopes to implement in future release</td><td style="width: 12.4845%;">GOOG-194</td></tr><tr><td style="width: 56.9877%;">Fileset Report - Empty</td><td style="width: 30.5277%;"><span style="color: rgb(45, 194, 107);">FIXED: FW v 13.2</span></td><td style="width: 12.4845%;">GOOG-219</td></tr><tr><td style="width: 56.9877%;">Wiping device, but not removing from FW does not get previous associations</td><td style="width: 30.5277%;">FileWave hopes to implement in future release</td><td style="width: 12.4845%;">GOOG-216</td></tr><tr><td style="width: 56.9877%;">Automatic add of mobile device does not add EMM Android</td><td style="width: 30.5277%;">FileWave hopes to implement in future release  
  
<span style="color: rgb(45, 194, 107);">FIXED: FW v 13.2</span></td><td style="width: 12.4845%;">GOOG-175</td></tr><tr><td style="width: 56.9877%;">Wipe a device with WiFi off creates duplicate devices</td><td style="width: 30.5277%;"><span style="color: rgb(45, 194, 107);">FIXED: FW v 13.2</span></td><td style="width: 12.4845%;">GOOG-163</td></tr><tr><td style="width: 56.9877%;">Devices are hidden (or show and then hide) in the new mobile UI</td><td style="width: 30.5277%;">Workaround: Change sorting (e.g. by time or model).  
  
Code fix already in future release.  
  
<span style="color: rgb(45, 194, 107);">FIXED: FW v 13.2</span></td><td style="width: 12.4845%;">GOOG-254</td></tr><tr><td style="width: 56.9877%;">Compliance policy breaks model update  
  
**Error at model update:**  
  
```sql
[ERROR] 2019-06-07 15:50:56,075 (exception): Internal Server Error: /android/emm/process_pending_emm_calls/<br>Traceback (most recent call last):[...]googleapiclient.errors.HttpError: <HttpError 400 when requesting https://androidmanagement.googleapis.com/v1/enterprises/LC01d4gn82/policies/default?alt=json returned "complianceRules are deprecated. Use policyEnforcementRules instead."
```

</td><td style="width: 30.5277%;">Google API was suddenly changed.  
  
Code fix already in future release.  
  
If you were on 13.1.0 when EMM was enabled in your license, then you will need a fix before or after upgrading to 13.1.1.  
  
To request a patch use the [Feedback Portal : Question](https://jira.filewave.com/servicedesk/customer/portal/8/create/60) (must be apart of the EMM program to use)</td><td style="width: 12.4845%;"> </td></tr><tr><td class="align-left" style="width: 56.9877%;">Default Apps removed after enrolment</td><td style="width: 30.5277%;">Google standard behaviour is to remove default, installed apps on enrolment.

[Workaround available in 15.3+](https://kb.filewave.com/books/android/page/android-system-apps)

GUI option to follow in a future update.

</td><td style="width: 12.4845%;">GOOG-965</td></tr></tbody></table>

### Minor (Aesthetics) Issues

<table id="bkmrk-%C2%A0-%C2%A0-%C2%A0-issue-notes-re-1" style="width: 100%;"><thead><tr><th style="width: 33.8688%;"> </th><th style="width: 52.7814%;"> </th><th style="width: 13.3498%;"> </th></tr></thead><tbody><tr><td style="width: 33.8688%;">Issue</td><td style="width: 52.7814%;">Notes</td><td style="width: 13.3498%;">Reference</td></tr><tr><td style="width: 33.8688%;">Device status can not be changed from "Not Tracked"</td><td style="width: 52.7814%;">Geolocation not currently implemented in Google API</td><td style="width: 13.3498%;">FB-40</td></tr><tr><td style="width: 33.8688%;">You cannot put the FileWave Client APK on an EMM enrolled device</td><td style="width: 52.7814%;"> </td><td style="width: 13.3498%;"> </td></tr><tr><td style="width: 33.8688%;">Fileset Status - delay between</td><td style="width: 52.7814%;">Google API has its own un published timers</td><td style="width: 13.3498%;">GOOG-199</td></tr><tr><td style="width: 33.8688%;">Fileset Status - Does not show version</td><td style="width: 52.7814%;">FileWave hopes to implement in future release</td><td style="width: 13.3498%;">GOOG-196</td></tr><tr><td style="width: 33.8688%;">Android Service preferences window sometimes cuts txt</td><td style="width: 52.7814%;">FileWave hopes to implement in future release  
  
<span style="color: rgb(45, 194, 107);">FIXED: FW v 13.2</span></td><td style="width: 13.3498%;">GOOG-184</td></tr><tr><td style="width: 33.8688%;">Closing and reopening the Android signup window before completion will display the wrong Google Org Name</td><td style="width: 52.7814%;">FileWave hopes to implement in future release</td><td style="width: 13.3498%;">GOOG-187</td></tr><tr><td style="width: 33.8688%;">No Command History in device details</td><td style="width: 52.7814%;">FileWave hopes to implement in future release</td><td style="width: 13.3498%;">FB-42</td></tr><tr><td style="width: 33.8688%;">The Serial Number I see in FileWave does not match the Serial Number I see on the device.</td><td style="width: 52.7814%;">Some devices (Predominately Samsung) have two serial numbers, to see these on the device: Settings &gt; Google &gt; Device Policy &gt; ⋮ (vertical ellipse) &gt; Device Details. Scroll to the bottom to see the serials.</td><td style="width: 13.3498%;"> </td></tr></tbody></table>