Android Lost Mode

What

Android Lost Mode is a security feature in FileWave’s Enterprise Mobility Management (EMM) system as of FileWave 15.5.0. It allows administrators to remotely lock an enrolled Android device when it’s reported as missing. When activated, the device displays a custom message and becomes inaccessible without the correct passcode, safeguarding sensitive data stored on the device.

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When/Why

You should use Android Lost Mode in the following situations:

Activating Lost Mode helps maintain data security and reduces the risk of data breaches from lost or stolen devices.

How

Device Eligibility

Before activating Lost Mode, ensure that the device meets the following criteria:

Activating Android Lost Mode via FileWave

EMM devices which are in “Missing” device Client State will now use Android Lost Mode mechanism. In Central you can right click the device and pick Client State -> Missing.

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As Android Lost mode allows the end user to exit lost mode by entering device passcode, FileWave will then report in inventory the current state and the expected state. It is also possible to “Play Lost Mode Alert” on lost devices by right clicking the device once it is in Lost Mode.

Status report found in Device Details. 

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Disabled Devices and Lost Mode

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When selecting an Android device there is an option to Enable / Disable selected device(s). When an Android device is set to "Disabled" only applications and features under Google services on the device will be usable. Main applications such as the "Phone", "Google Play Store" and "Settings" apps.

When "Enabled", Google Play services resume and all apps are usable again. If the device was in Lost Mode while disabled, it will resume being disabled even once Lost Mode ends.

Important Considerations


Revision #12
Created 6 June 2024 18:39:28 by Josh Levitsky
Updated 17 December 2024 15:08:47 by Andrew Kloosterhuis