# Google Play Store Errors

## Android EMM Google Play Store errors

Use this article when FileWave cannot open or negotiate a managed Google Play Store instance and shows a 403 or 500 error.

### 403: Caller is not authorized to manage enterprise

If you see this error:

```
Server error; FileWave was unable to negotiate a Play Store instance with Google.
Please try reopening this Play Store window.

Server said (403): Caller is not authorized to manage enterprise.
```

[![FileWave Play Store error dialog showing a 403 authorization failure.](https://kb.filewave.com/uploads/images/gallery/2023-07/scaled-1680-/5GROhWbJXvNVY7A4-image.png)](https://kb.filewave.com/uploads/images/gallery/2023-07/5GROhWbJXvNVY7A4-image.png)

*Figure 1.1 - 403 error*

Check that your FileWave administrator account has the required permissions. See [Managing FileWave Administrators](https://kb.filewave.com/books/filewave-central-anywhere/page/managing-filewave-administrators "Managing FileWave Administrators").

If the permissions look correct and the error continues, wait before reopening the Google Play window. Repeated attempts can temporarily disable the EMM connection and may lead to the 500 error below.

### 500: Problem with Android EMM enterprise

If you see this error:

```
Server error; FileWave was unable to negotiate a Play Store instance with Google.
Please try reopening this Play Store window.

Server said (500): Problem with Android EMM enterprise; Please check your FileWave Dashboard.
```

[![FileWave Play Store error dialog showing a 500 Android EMM enterprise error.](https://kb.filewave.com/uploads/images/gallery/2023-07/scaled-1680-/bVMzB4A1FJ1EIPMK-image.png)](https://kb.filewave.com/uploads/images/gallery/2023-07/bVMzB4A1FJ1EIPMK-image.png)

*Figure 1.2 - 500 error*

The Android EMM enterprise may be disabled or need attention. Check the FileWave Dashboard for related errors, then go to **Admin** > **Preferences** > **Google** > **Configure Service Account**.

Select **Re-Enable Enterprise**.

[![FileWave Android Management Enterprise setup window with the Re-enable Enterprise action.](https://kb.filewave.com/uploads/images/gallery/2023-07/scaled-1680-/LCie3TGYcm2St7IA-image.png)](https://kb.filewave.com/uploads/images/gallery/2023-07/LCie3TGYcm2St7IA-image.png)

*Figure 1.3 - Store has been disabled*