# Google Play Store Errors

## Android EMM Google Play store errors

If you see a 403 error (Figure 1.1):

```
Server error; FileWave was unable to negotiate a Play Store instance with Google. 
Please try reopening this Play Store window.
Server said (403): Caller is not authorized to manage enterprise.
```

<table class="align-center" id="bkmrk-%C2%A0-figure-1.1---403-e" style="width: 62.5926%; height: 282px;"><thead><tr><th class="align-center" style="width: 100%;"> </th></tr></thead><tbody><tr><td style="width: 100%;">[![image.png](https://kb.filewave.com/uploads/images/gallery/2023-07/scaled-1680-/5GROhWbJXvNVY7A4-image.png)](https://kb.filewave.com/uploads/images/gallery/2023-07/5GROhWbJXvNVY7A4-image.png)

</td></tr><tr><td style="width: 100%;">Figure 1.1 - 403 error</td></tr></tbody></table>

Check your admin permissions by [Managing FileWave Administrators](https://kb.filewave.com/books/filewave-central-anywhere/page/managing-filewave-administrators "Managing FileWave Administrators"). If you keep seeing the error after checking permissions wait a while before opening the Google Window again. Opening it too much will disable your EMM connection and you might start seeing the 500 error below.

If you see a 500 error (Figure 1.2):

```
Server error; FileWave was unable to negotiate a Play Store instance with Google. 
Please try reopening this Play Store window.

Server said (500): Problem with Android EMM enterprise; Please check your FileWave Dashboard.

```

Then your EMM may be disabled, check the dashboard for errors and then check your enterprise status Admin → Preferences → Google → Configure Service Account.

Then select "Re-Enable Enterprise" (Figure 1.3):

<table class="align-left" id="bkmrk-%C2%A0-figure-1.2---500-e" style="height: 298px; width: 52.3457%;"><thead><tr><th style="width: 100%;"> </th></tr></thead><tbody><tr><td style="width: 100%;">[![image.png](https://kb.filewave.com/uploads/images/gallery/2023-07/scaled-1680-/bVMzB4A1FJ1EIPMK-image.png)](https://kb.filewave.com/uploads/images/gallery/2023-07/bVMzB4A1FJ1EIPMK-image.png)

</td></tr><tr><td style="width: 100%;">Figure 1.2 - 500 error</td></tr></tbody></table>

<table class="align-left" id="bkmrk-%C2%A0-figure-1.3---store" style="height: 471px; width: 41.9753%;"><thead><tr><th style="width: 100%;"> </th></tr></thead><tbody><tr><td style="width: 100%;">[![image.png](https://kb.filewave.com/uploads/images/gallery/2023-07/scaled-1680-/LCie3TGYcm2St7IA-image.png)](https://kb.filewave.com/uploads/images/gallery/2023-07/LCie3TGYcm2St7IA-image.png)

</td></tr><tr><td style="width: 100%;">Figure 1.3 - Store has been disabled</td></tr></tbody></table>