Apple Configurator 2 Enrollment

The following steps will assist you in the enrollment process for iOS devices with Apple Configurator 2 into FileWave.

This guide assumes you've already set up DEP in FileWave and that your devices are assigned to a MDM server within Apple School/Business Manager. If not, please review the KB article to add devices to Apple School/Business Manager.

Prepare

Before starting be sure you have:

Network Considerations

Clients and the FileWave server need to be able to connect to each other and to Apple with the following ports:

DEP AC2 Enrollment

ac2autoenroll

ac2wifi

wifisecurity

ac2enrollcreds

  1. After you type in your credentials, hit Prepare, which will start the configuration. If you've already prepared the device, you'll be prompted to hit Restore or Stop. You must hit Restore to allow AC2 to finish the process as follows:
    1. Downloading iOS
    2. Unzipping iOS
    3. Installing iOS
    4. Downloading activation record for the iPad
    5. Activating iOS on the iPad
    6. Downloading and applying cloud configuration
    7. Awaiting final MDM configuration
  2. The iOS device will prompt you to "Slide to continue" at the Hello screen. Next, go through the setup options (such as Location Services) that you previously set up to enable or skip in the DEP profile in FileWave. Completing these steps will land you on the home screen of the iOS device, where you'll see the FileWave App Portal.
  3. If you don't have auto-enrollment set up in FileWave (located in the Checked-in Clients section), go into the Admin to bring the device into the system.

Congratulations! You have now enrolled a DEP iOS device with Apple Configurator 2 into FileWave!

Non-DEP AC2 Enrollment

EnrolliOSDeviceURL

ac2organizations

ac2servers

ac2preparemanual

ac2enrollserver

ac2supervise

ac2assignorganization

  1. Your final task in AC2 is to configure the iOS setup screen. This will allow you to skip certain steps during the configuration on the Hello screen. Note: If you're planning to use the location-tracking feature in FileWave, you'll want to enable Location Services during setup.

ac2configuresetup


  1. Hit Prepare to start the configuration. If you've already prepared the device, you'll be prompted to hit Restore or Stop. You must hit Restore to allow AC2 to finish the process as follows:
    1. Downloading iOS
    2. Unzipping iOS
    3. Installing iOS
    4.Downloading activation record for the iPad

Note: If you get the AC2 error "This operation couldn't be completed. (NSCocoaErrorDomain - 0x64 91000))," hit Stop and try to prepare the device again. The preparation will go more quickly this time, taking only two steps.

  1. The iOS device will now be at the Hello screen. Hit Next and enter the Wi-Fi.
  2. Next, go through the setup options (such as Location Service) that you previously set up to enable or skip.
  3. Prompted now will be "your organization can automatically configure your iOS device". You'll be asked to apply or skip the configuration.
  4. After you hit Apple Configuration, you'll be prompted for a user name and password. This needs to be created on your FileWave server. To create a new user, use the following command on your FileWave Management Server, where [username] is the name you would like to use:

fwcontrol mdm adddeuser [username]

Then submit a password for the new user.

  1. After you accept the Terms and Conditions from Apple, hit Get Started. The iOS device will be on the home screen.
  2. If you don't have auto-enrollment set up in FileWave (located in the Enrolled Mobile Devices section), go into the Admin to bring the device into the system.

Congratulations! You have now enrolled a Non-DEP iOS device with Apple Configurator 2 into FileWave!


Revision #1
Created 13 July 2023 16:30:57 by Andrew Kloosterhuis
Updated 4 November 2024 13:38:24 by Andrew Kloosterhuis