Determine Correct Intermediates Bundle for SSL Certificate

Some SSL providers include multiple intermediate certificate bundles with your SSL certificate. Your SSL certificate must be merged with the correct intermediate bundle and your private key to generate the .p12 certificate file uploaded in the Mobile preferences tab of FileWave Admin. If the wrong intermediate bundle is used, interactive MDM enrollment may show an extra certificate-install step before Enroll Device , and client devices may not be able to communicate with the FileWave MDM server correctly. A healthy trust chain normally shows only the Enroll Device step. 
 
 Step-by-step guide 
 Follow the steps below to determine the correct intermediates bundle to pair with your SSL certificate so that only one step appears on the interactive enrollment page. 
 
 When downloading your SSL certificate from your provider, choose Apache format if that option is available. If the certificate files do not have a .crt extension, download them again in Apache format. 
 Go to the Intermediate Certificate Check page at https://tools.keycdn.com/ssl . 
 Paste the contents of the SSL .crt file from your SSL provider. 
 Paste the contents of the intermediate .crt bundle directly below it. The intermediate bundle may contain multiple certificates; include the full bundle below your SSL certificate. 
 Click the Validate button. 
 The checker returns either No chain issues detected or Chain issues detected . If chain issues are detected, repeat the check with the next intermediate bundle from your provider. Use the intermediate bundle that returns no chain issues when generating the .p12 file for FileWave.