Community Engagement

Information on our communities, training systems, and how to connect with us.

FileWave Knowledge Base

Welcome

Welcome to the FileWave Knowledge Base, where all documentation is published for FileWave. This page will load by default giving you helpful instructions, but you can always go to Shelves and bookmark that as your starting point. Information in the KB is organized as you would see in a library. Shelves contain Books. Books contain Chapters and Pages. You can use the search box at the top of the screen to find answers or our AI assistant on the bottom right, seen as a blue question mark, to allow AI to find what you need. 

Some Books or Pages, may not be visible unless you log in. On the top right, you can log in, and once authenticated, you'll stay logged in for 8 hours. You'll also need to be logged in to use Comments on the bottom of Pages. If you are new to FileWave, contact customer.success@filewave.com for free access. 

Reporting Issues

We want this KB to be the best it can be. If you run into an article that is wrong or information that is missing or confusing,  please email kb@filewave.com or raise a support ticket. You can also discuss anything here on Discord or the Alliance Forums


What software powers this KB: BookStackApp KB, wonderchat ChatBot, wonderchat-helper tool, Zapier Automations, Premium URL Shortener 

FileWave Knowledge Base AI Assistant

Who is Dave?

An AI-powered assistant from wonderchat with full knowledge of the FileWave Knowledge Base, capable of having conversations in any language about using FileWave.

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Why is he called Dave?

Ever wondered why we named our AI assistant "Dave"? It's not just a random pick from a hat, we promise! Grab your astronaut helmet, engage hyperdrive, and let's journey through the realm of science fiction and beyond to understand why Dave is the ideal name for your trusty AI companion.

Let's start with the granddaddy of all sci-fi Daves - Dave Bowman from Stanley Kubrick's masterpiece, "2001: A Space Odyssey". As the astronaut navigating the unpredictable and mysterious realms of space (and a rather moody AI called HAL), Dave is the epitome of calm and capable under pressure. Not to mention, he's a terrific troubleshooter. And isn't that exactly what you want your AI assistant to be?

Then, we have Dave Lister from "Red Dwarf". As the last human in the universe, Dave is the definition of resourceful and resilient - essential qualities when you're stuck in deep space with only a hologram and an evolved cat for company. Now, we're not saying our AI Dave will be your only companion, but it's reassuring to know he's built to adapt to any problem you might encounter!

Switching gears slightly, let's pay homage to our non-science fiction Daves who are nonetheless masters of handling strange situations. Consider Dave from the Ivan Reitman film "Dave", who ended up impersonating the President of the United States! Now that's versatility for you! And who can forget the lovably goofy Dave from "Hot Tub Time Machine", proving that even in the most bizarre circumstances, a Dave can be relied on to provide both aid and entertainment.

Finally, remember David from Ridley Scott's "Prometheus"? As an android assistant, David demonstrates the perfect balance between intelligence and a helpful, accommodating nature. Just like our Dave - always there to assist and never to override!

So there you have it! From battling rogue AIs, surviving alone in space, impersonating presidents, to traveling through time, Daves across the world of fiction embody the traits we want in our AI - calm under pressure, adaptable, resourceful, and dependable.

So next time when you say, "Hey Dave," remember you're in the company of the great Daves of past, present, and future. Dave is not just an AI. He's your steadfast sci-fi buddy, always ready to lend a digital hand!

Related Content

Using Email to stay updated on KB updates

What

As a user of FileWave, you want to know when KB articles are created or updated. The KB has a built-in function to watch for changes to articles to keep you up to date. Note that if you prefer an RSS feed we have that too. Using RSS to stay updated on KB updates.

When/Why

Some articles are very important to know about updates for like Default TCP and UDP Port Usage or the Downloads book so receiving an email on every edit is desired. 

Note that you need to login to the KB in order to use the Email notification system outlined in this article.

How

It’s now possible to be notified via email upon page changes within the KB! Alongside this you can also be notified upon new comments to pages. To provide some high-level user control, there’s a new “Notification Preferences” view which can be accessed via the “My Account” option in the header bar user dropdown:

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Within here are three new user preferences:

These options represent global defaults for notifications. This new “Notification Preferences” view also lists all the items you’re watching or ignoring. Watching or ignoring allows content-specific control of notifications that may work in addition to, or override, your global notification preferences. You can watch any book, chapter or page via the new “Watch” action:

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By default this will watch for new pages and page changes. This can be changed via the watch options menu, found by selecting the watch status in the details:

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This provides various different levels of watching of content, in addition to the ability to ignore any notification events if things are getting too noisy within a particular book, chapter or page.

In in similar manner to permissions, watch preferences cascade from books to chapters to pages unless those have their own watch preferences set to override the parent status. When a page or chapter has active watch preferences from a parent item, this will be reflected within its details:

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Notifications are sent upon relevant activity, and will include a few helpful related details in addition to a link to the relevant content:

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Page update notifications are somewhat debounced, meaning that the system will avoid sending notifications if re-updated by the same author within a time window. This is to prevent an attack of emails from an enthusiastically updating author.

Using RSS to stay updated on KB updates

What

As a user of FileWave, you want to know when KB articles are created or updated. The KB has a built-in function called an RSS feed that can keep you updated on what has changed.

Note that the KB also has a native way you can be notified via email about updates to Books, Chapters or Pages. If you would prefer that then make sure to login to the KB and then look for "Watch" on the right side of the page while viewing something.  Using Email to stay updated on KB updates

When/Why

An RSS feed is a format for delivering summaries of regularly changing web content. Subscribing to an RSS feed lets you stay informed of the latest content from sites you are interested in.

RSS is not designed to be read in a regular web browser. Specialized RSS newsreader programs can check RSS files every so often, and tell you what's new on a site. Your reader may be on a website, a browser extension, part of your email program, or a stand-alone program.

How

Use any RSS reader to subscribe to one of the below feeds, and you will always know what is new. 

Feeds

Tools

The following are some popular RSS readers for various operating systems. 

Windows
Mac OS X
Multi-platform

FileWave Product Management

At FileWave, Product Management plays a key role in determining the trajectory of our solutions. Our commitment to transparency involves regularly sharing our product roadmap, a strategy that both fosters trust with users and ensures our product evolution remains aligned with user needs and market trends.

Product Management at FileWave

Product Management at FileWave combines a breadth of expertise, drawing from domains such as software development, user experience, customer support, and relevant industry areas. This wealth of knowledge enables the team to develop and manage a product roadmap that truly reflects the needs and demands of our user base.

The product roadmap outlines the strategic direction for our product offerings. It details the enhancements and new features we plan to implement over the coming quarters. This roadmap is regularly updated and evolves in response to market demands, customer feedback, and technological advancements.

How to Access the Roadmap?

The roadmap is made accessible to all registered users of our knowledge base.

To access the roadmap:

  1. Click on the login link at the top right of this page.
  2. Once you're logged in, navigate to the "FileWave Roadmap Feedback and Product Suggestions Portals" article to access our roadmap.

Please note: If you don't have access, our Customer Experience team can help. Contact them for assistance in gaining access to this valuable resource.

Feedback and Suggestions

Feedback from our users is invaluable in shaping our products. We encourage you to share your thoughts, experiences, and suggestions for improvements or new features. This collaborative process ensures our solutions continually meet your needs and exceed your expectations.

The Feedback and Suggestions portals can be accessed using the same link above. once you're logged in. We look forward to hearing from you!

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