Cloud Hosting / Services Maintenance Schedule

Maintenance

This document serves as a detailed guide to the deployment and maintenance processes for FileWave's array of services. Our aim is to clearly present the methods and strategies employed to deploy and sustain the optimal functioning of our services. It encompasses a range of topics from maintenance schedules and procedures to deployment guidelines, providing our customers with a clear understanding of how we ensure the efficiency and reliability of our services in their diverse technological environments.

Regular Weekly Maintenance Period

This section outlines the standard weekly maintenance schedule relevant to our routine operations. It is essential to recognize that this schedule exclusively pertains to regular maintenance activities and does not encompass FileWave Version Upgrades, Incident Responses, or any additional maintenance intervals that may be communicated separately.

Region Name

Region ID

Weekday

Local Time

CET

CEST

US East (N. Virginia)

us-east-1

Tuesday

UTC 07:00 - 09:00

8:00 - 10:00

09:00 - 11:00

Europe (Frankfurt)

eu-central-1

Wednesday

CET/CEST 21:00 - 23:00

21:00 - 23:00

21:00 - 23:00

Asia Pacific (Singapore)

ap-southeast-1

Thursday

SGT 21:00 - 23:00

14:00 - 16:00

15:00 - 17:00

Asia Pacific (Tokyo)

ap-northeast-1

Thursday

JST 21:00 - 23:00

13:00 - 15:00

14:00 - 16:00

Asia Pacific (Mumbai)

ap-south-1

Thursday

IST 21:00 - 23:00

16:30 - 18:30

17:30 - 19:30

Special Maintenance Period

In our commitment to transparency and minimizing operational impact, we proactively notify customers about impending special maintenance periods. Notifications are typically issued at least one week in advance, accompanied by details of the anticipated duration of downtime for each service. The execution of these maintenance activities adheres to the specific time frames detailed in the accompanying table, ensuring clarity and predictability for our customers.

Region Name

Region ID

Local Time

CET

CEST

US East (N. Virginia)

us-east-1

UTC 05:00 - 10:00

06:00 - 11:00

07:00 - 12:00

Europe (Frankfurt)

eu-central-1

CET/CEST 21:00 - 06:00

21:00 - 06:00

21:00 - 06:00

Asia Pacific (Singapore)

ap-southeast-1

SGT 21:00 - 06:00

14:00 - 23:00

15:00 - 00:00

Asia Pacific (Tokyo)

ap-northeast-1

JST 21:00 - 06:00

14:00 - 22:00

15:00 - 23:00

Asia Pacific (Mumbai)

ap-south-1

IST 21:00 - 06:00

16:30 - 01:30

17:30 - 02:30

Emergency Maintenance

During emergency maintenance scenarios, our primary objective is the rapid resolution of the issue at hand. We commit to informing our customers about such emergencies at the earliest opportunity, with the timing of communication being carefully calibrated according to the incident's severity. This approach ensures that our focus remains firmly on swift resolution, while still keeping our customers duly informed as the situation progresses.

Deployment Guidelines

FileWave Server

Infrastructure


Revision #6
Created 21 February 2024 14:43:57 by Josh Levitsky
Updated 22 February 2024 15:33:09 by Josh Levitsky