# Customer Technical Support

Customer Technical Support is the right place for break/fix issues with FileWave. If something is not working as expected, you need help troubleshooting an error, or service is disrupted, our Support team is here to help.

## How to contact Support

We recommend using the Support Portal or email so your issue can be described clearly and routed correctly.

- Support Portal: [support.filewave.com](https://support.filewave.com/)
- Email: [help@filewave.com](mailto:help@filewave.com)
- Phone North America: **+1 (463) 238-3614**
- Phone Switzerland: **+41 71 539 26 38**

Only listed Support Contacts can open support cases. If your support contact list needs to be updated, please contact [Customer Success](https://kb.filewave.com/books/community-engagement/page/customer-success).

## What Technical Support covers

Technical Support primarily handles break/fix issues, including:

- product behavior that is not working as expected
- troubleshooting errors or failed operations
- service disruptions
- diagnosing issues and helping restore normal operation

## What to use for non-break/fix help

If you need strategic guidance, migrations, health checks, architecture reviews, training, or other service-led work, please contact [Professional Services & Training](https://kb.filewave.com/books/community-engagement/page/professional-services-training).

If you need renewals, license expansion, support-contact updates, or general account/lifecycle help, please contact [Customer Success](https://kb.filewave.com/books/community-engagement/page/customer-success).

If you want peer discussion, events, or a community space to connect with other FileWave users, visit the [FileWave Discord Server](https://kb.filewave.com/books/community-engagement/page/filewave-discord-server).

For troubleshooting tools and downloads used by Support, see [FileWave Support Resources](https://kb.filewave.com/books/community-engagement/page/filewave-support-resources).