# FileWave Support Resources

These are tools that you will use with [Technical Support](https://kb.filewave.com/books/community-engagement/page/customer-technical-support "Customer Technical Support") to troubleshoot issues and this page can be accessed via [https://go.filewave.com/supportresources](https://go.filewave.com/supportresources) or [https://supportresources.filewave.com](https://supportresources.filewave.com).

## **TeamViewer QuickSupport**

[![macOS.png](https://kb.filewave.com/uploads/images/gallery/2025-03/9Uw2qzorQGaOv4Rr-macos.png)](https://kb.filewave.com/attachments/440). [![windows.png](https://kb.filewave.com/uploads/images/gallery/2025-03/ZZkeOAiZuAW3KbfE-windows.png)](https://kb.filewave.com/attachments/439)

## **Port Tester v16**

[![macOS.png](https://kb.filewave.com/uploads/images/gallery/2025-03/9Uw2qzorQGaOv4Rr-macos.png)](https://kb.filewave.com/attachments/438) [![windows.png](https://kb.filewave.com/uploads/images/gallery/2025-03/ZZkeOAiZuAW3KbfE-windows.png)](https://kb.filewave.com/attachments/437)

On Windows you may need to download the [latest supported Visual C++ Redistributable downloads](https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170) and then the scanner will function without issue.

## **Debug Uploader Tool**

The Debug Uploader Tool (UT) is a utility that runs on the server that will collect the debug information and securely upload it to support. This is a command run directly on a FileWave Server;

```shell
/usr/local/filewave/python/bin/python /usr/local/filewave/django/manage.pyc ut
```

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Updated TV URL: [https://get.teamviewer.com/r6bwpyh](https://get.teamviewer.com/r6bwpyh)