FileWave Support Resources

These are tools that you will use with Technical Support to troubleshoot issues and this page can be accessed via https://go.filewave.com/supportresources or https://supportresources.filewave.com . 
 TeamViewer QuickSupport 
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 Port Tester v16 
       
 On Windows you may need to download the latest supported Visual C++ Redistributable downloads and then the scanner will function without issue. 
 Debug Uploader Tool 
 The Debug Uploader Tool (UT) is a utility that runs on the server that will collect the debug information and securely upload it to support. This is a command run directly on a FileWave Server; 
 /usr/local/filewave/python/bin/python /usr/local/filewave/django/manage.pyc ut 
 
 Updated TV URL: https://get.teamviewer.com/r6bwpyh