FileWave Known Issues

Here you will find known issues in FileWave along with workarounds.

FileWave v15.4.x Known Issues

There is a known issue with Android EMM and large numbers of enrolled devices that may cause Model Update to stall. We have a patch for this, so contact support if you need it. We will release 15.4.1 with a direct fix for this.

We are aware that OpenSSL released an update immediately after we QA'd this release. As a follow-up release, we will release 15.4.1, which includes this.

We are investigating an issue with DDM Software Update on macOS which does not start installing an update that has a 1-hour delay despite macOS showing that the 1-hour delay is over. Depending on the outcome this may be addresses in either FileWave 15.4.1 or an OS update from Apple. - Apple Feedback Ticket: FB13821976

FileWave v15.2.x Known Issues

There was a VPP sync issue that appeared to begin around October 16, 2023 and we have created a patch. Download v15.2.1 to install the update.

FileWave v15.1.x Known Issues

There was a VPP sync issue that appeared to begin around October 16, 2023 and we have created a patch. Download v15.1.1 to install the update.


After release of FileWave 15.1.0, there have been some reports that Dashboard (Grafana) gives an error when trying to go to it. There will be an error briefly that "User already exists." and this will happen for the fwadmin user in particular. As a workaround you should be able to login as a different user and get to the Dashboard. We have also found that logging in to Dashboard and then going to Settings and deleting fwadmin did result in regaining access again as fwadmin, but we are checking to see if this is the best option because you may have set preferences within that user and may not want to have to set them again. Please reach out to Customer Technical Support if you are impacted. 

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FileWave v15.0.x Known Issues

Universal VPP Apps - In FileWave 15.0.1 or lower if you have attempted to use Universal Apps through FileWave and have identified any Apps that came in as iOS instead, then please contact FileWave Support if you need this resolved sooner rather than later.  This issue should be resolved in the next release (15.1), but there is a patch that can be applied for the interim. You can contact Customer Technical Support for the patch.

Web Content Filter - In creating a Web Content Filter within FileWave Central it changes the UDID and is unsuccessful in deployment. The issue can be resolved by re-creating the Web Content Filter in FileWave Anywhere as a workaround. The issue should be resolved in the next release (AP-494).

FileWave v14.10.x Known Issues

14.10.0 to 14.10.1 Server upgrade - If you are running 14.10.0 and try to upgrade the server to 14.10.1, you will encounter an error. To avoid this error, use the below command in Terminal and then run the upgrade. This version was only released to Early Adopters but we wanted to list this here in case the email that was sent out was missed.

  • As a workaround do this command and then run the upgrade again:
touch /tmp/FILEWAVE_DISABLE_PRE_UPGRADE_BACKUP

 

FileWave v14.9.x Known Issues

14.9.1 to 14.9.2 Server upgrade on macOS - If you are running 14.9.1 and try to upgrade the server to 14.9.2, you will encounter an error. To avoid this error, use the below command in Terminal and then run the upgrade. When we release 14.9.3 / 14.10.0, this will be accounted for, and you should only create this file for this one upgrade. If upgrading from 14.8.0 or less to 14.9.2, you will not need to do this.

  • As a workaround do this command and then run the upgrade again:
touch /tmp/FILEWAVE_DISABLE_PRE_UPGRADE_BACKUP

14.9.1 and lower may stop syncing with Apple VPP - You may notice that Apple VPP stopped syncing in November/December 2022 or later. If you are using any version of FileWave below 14.9.2 it is because Apple is now using very large numbers for the application identifiers. 14.9.2 was released to handle these larger numbers. 

14.9.x YML Files not processed - You may notice that your Grafana dashboard won’t process data from YML files. This can happen if the API key is regenerated for FileWave, but the file that Grafana uses is not updated. As recently as FileWave 14.9.2, this can be an issue with an easy solution outlined below. Development is looking at possibly always overwriting this file at server startup which would eliminate this problem from appearing, and it should only appear as an issue if the API key for the server is regenerated, causing it to not match. For most customers, this is not likely to be an issue.

FileWave v14.8.x Known Issues

Possible Update Model failure after upgrade - After the upgrade, it is possible for Update Model to fail if auto enroll is set for iOS devices to go into the root directory. 

  • Workaround: Go to the Clients view in FileWave Admin (native), click New Client, Enrolled Mobile Devices, and uncheck the box for "Automatically add all new clients to the selected group". You should now be able to complete an Update Model successfully. After this, you can recheck the box to auto enroll iOS devices and Update Model should continue to function properly. Please reach out to Support for any questions or issues.

14.8.0 Multiple boosters - We have identified an issue happening for setups with multiple boosters ; this issue is linked to NATs, the internal notification system, and how it is configured on boosters. Boosters are currently incorrectly configured to have the same server_name while NATs expects each booster to have a unique server_name.

FileWave v14.7.x Known Issues

PowerShell Issue Windows 11 (fixed in 14.8.0) - In 14.7.0 and lower PowerShell scripts in either custom fields or filesets/payloads will not execute correctly on Windows 11 (WIN-1085).  This issue is resolved in 14.8.0.


Revision #19
Created 23 June 2023 18:47:38 by Josh Levitsky
Updated 13 June 2024 12:56:17 by Josh Levitsky