FileWave's Clever integration stopped syncing on December 31, 2021. This page is retained for administrators removing an old Clever configuration or reviewing the migration history.
The FAQ below accompanied the customer notice sent on October 29, 2021. The supported alternatives are Apple School Manager (ASM) roster data or CSV import. ## FAQ **Q: When did the Clever integration stop working?** A: Clever synchronization ended on December 31, 2021. FileWave no longer receives roster changes from Clever. --- **Q: What happened to existing assignments?** A: Existing FileWave relationships between devices and people remained in place, but later Clever roster changes did not synchronize. --- **Q: How do I remove an old Clever configuration?** A: In FileWave Central, open **Preferences > Education** and change the roster source from **Clever** to **None**. Then sign in to Clever and disconnect FileWave. --- **Q: What are the alternatives to Clever integration?** A: Use Apple School Manager (ASM) roster data or import the roster through CSV files. --- **Q: How do I connect a student information system (SIS) to ASM?** A: Follow Apple's [Integrate Apple School Manager with your Student Information System](https://support.apple.com/en-us/HT207409). --- **Q: Which SIS products does ASM support?** A: Apple maintains the supported SIS list in its [Apple School Manager SIS integration guide](https://support.apple.com/en-us/HT207409). The same guide explains OneRoster and CSV options for other systems. --- **Q: How do I set up ASM roster data in FileWave?** A: Use [Classroom – SIS Data](https://kb.filewave.com/books/apple-classroom/page/classroom-sis-data "Classroom – SIS Data") for FileWave's ASM and CSV requirements. --- Q: I have questions about ASM integration that I couldn’t answer after reading this and connecting with FileWave Pro Services. A: If you do not know who your Apple account executive or system engineer is then call Apple's EDU support line (800-800-2775) to determine who they are. They will be best to help you with deep ASM questions. --- **Q: What if FileWave already uses ASM roster data?** A: Confirm that ASM synchronization is current, then sign in to Clever and disconnect the retired FileWave integration.**Historical customer notice sent in 2021** The text below is preserved as the original migration communication. Time-limited meeting and consulting offers in the notice are historical. Good afternoon, If we haven’t spoken then I wanted to first introduce myself. I joined FileWave earlier this year to run Professional Services and Training. I wanted to reach out to you because you appear to be using Clever integration in FileWave to assign devices to students and teachers. Clever was originally only added to support Engage, but then started to be used by some customers to support Apple Classroom. In your case, you may be using it for that or you may have simply left it configured after Engage went away. Clever integration is something that we will be discontinuing at the end of this calendar year, but there is a free alternative that has similar functionality and we want to help you migrate to it. To meet the need of creating relationships of devices to individuals I wanted to let you know about our Apple School Manager (ASM) integration. ASM is free to use with Apple and supports SIS integration. By December 31st, 2021 we would like to help you with making the switch from Clever over to either CSV imports or ASM integration. After that date, Clever will no longer sync changes to your FileWave server so we recommend working with us as soon as you are able to so that you are not rushed. I have created the Calendly link below for you to create a meeting with a Professional Services engineer to discuss the process and the migration. There will be no cost to you for either this meeting or the complementary 2 hours of support with the same engineer to work through the migration process. I encourage you to setup a meeting as soon as possible after you have reviewed the FAQ below. The FAQ will help you understand what help you may or may not need in this process.