# Clear a Device Passcode in FileWave Anywhere

## What

The **Clear Passcode** action asks an MDM-enrolled device to remove its current passcode. FileWave Anywhere shows the action only when the selected device reports a passcode that can be cleared.

## When to use it

Use this action when an authorized administrator needs to restore access after a user forgets the device passcode. Clearing the passcode does not reveal the old passcode.

## How

In FileWave Anywhere, open [View - Devices](https://kb.filewave.com/books/filewave-anywhere-help-menus/chapter/view-devices "View - Devices"). Use the ellipsis (![Device actions menu](https://kb.filewave.com/uploads/images/gallery/2023-07/XvMoYCTnuUuYmYQp-embedded-image-omzwb6bm.png)) to the right of the device, then select **Clear Passcode**.