# Could not create the /Volumes/XYZ directory error when opening client info

## Problem

Error when opening client info for a client machine that it "Could not create the directory". The error is caused when you select "Export Current Tab" in Client info and save the file to a directory that is now no longer on the machine. This is most common when you save the file to a external hard drive and then disconnect the drive. Since the directory path no longer exists it gives the error like the one shown below. The path will most likely differ.

![](https://kb.filewave.com/uploads/images/gallery/2023-07/4pXw8JTXQsOXrUc7-embedded-image-odlvkxcj.png)

## Solution

The error is resolved when you select a new location for Export current view. To do this follow the below steps.

- Double click on a macOS or Windows client
- Select "Export Current Tab" on the left of the client info window
- Select a directory that is local to the machine. I suggest selecting your Users desktop
- Select "Save"

![](https://kb.filewave.com/uploads/images/gallery/2023-07/0Vp2sY6IxQpNaNR1-embedded-image-0hbhmjuf.png)

- Now when you close client info and re-open the window you will not see the error