Prevent Duplicates During Enrollment

A Desktop device (Client) is identified in FileWave by Client Name and Device Fingerprint. Have a device duplicated in FileWave could cause issues in communication, incorrect inventory information as well as re-enrollment issues.

It won't be possible to enroll multiple devices with the same client name or fingerprint. FileWave will detect the conflict and not allow enrollment until it's resolved. A FileWave Admin will have to decide what to do to resolve the conflict. 

There are three options:

How you resolve these duplicate conflicts:

Devices in conflict will appear as such in New Client dialog. To resolve, select the device and click Solve Conflict on the bottom left.

New Client.png

Mew Client from Server.pngClient Conflict Resolution.png

Then, simply choose which option best suits your situation and Update Model.

"Replace the old client with the new client" is the only option that will allow the device to take over the same associations and placement in the FileWave structure.


Revision #2
Created 22 June 2023 20:45:06 by Josh Levitsky
Updated 11 July 2023 20:41:25 by Josh Levitsky