Working with FileWave Clients

Once the various devices have the FileWave Client installed, and they are enrolled with your FileWave Server, there are several options for configuring and working with these clients. This section will cover some of the common configurations and additional settings.

Clients View information

Within the Clients pane, you are presented with key information to help you track of the status of your devices:

When devices are enrolled in FileWave, you can start performing administrative and management tasks on them.

At the top of the Clients view pane, you can see a Search: area that lets you quickly see one or four different views of all your devices (Everything, Clients, Mobile, and Groups) There is also a quick view of the total number of clients, Clones, Groups, and mobile devices. Finally, there is a global search field that allows you to type in a name or portion of a name, ID, database model number, or any other possible identifier to locate a specific device or Group. Any search you start can be cleared by clicking on the Clear all filters button just above the viewing window.


The next section discusses the types of tasks that you have access to from the Clients pane.

Client toolbar options


The toolbar that is active when the Client pane is selected gives you many options for performing various tasks on your devices. You can add new clients, create client Groups, create Smart Groups, associate devices with Filesets, monitor your clients, and perform several administrative tasks. First, we need to look at the global toolbar items; then we will explore the direct action tools for specific clients or client Groups.

Update Model

When you perform actions on your client devices, you should update the "Model." The Model is the current state of the FileWave database after changes have been committed by an administrator. When the Model is updated, all pending actions are written to the database and a new Manifest is generated for every device detailing any changes that have taken place.

New Client

This tool allows you to register with the database new clients for computers that have had the FileWave client installed and have checked-in initially, from mobile device that have enrolled with the FileWave MDM server, or by creating placeholders for devices or computers manually or using either text files or DEP.

See

Enrolling Computer Clients in to FileWave

Enrolling Mobile Devices into FileWave

Working with Apple’s Device Enrollment Program (DEP)

New Group

The New Group tool allows you to create a named Group that will include individual Clients or Clones.

New Smart Group

This tool allows you to create a named Group of devices based upon inventory criteria.

New Association

The focal point of FileWave is being able to create and distribute Filesets to devices. This tool provides one approach for you to associate a Fileset or Fileset Group with a Client or Group.

Client Monitor

The Client Monitor lets you view the current status of your Client after selecting that Client from the list. It provides you with quick look at the current FileWave model running on that Client, as well as allowing you to send a command to the Client to verify its status with the FileWave Server, and allows you to view the Client's FileWave log file.

Customize Columns

You can edit the Client pane view by adding/subtracting data columns. You can remove all but three of the data fields (Name, ID, and Lock status).

Take Control

By "taking control" in FileWave Admin, your administrator locks out all other FW administrators from making any changes to the FileWave model. This level of control is global, in that any other administrators, no matter where they are, cannot push any Filesets or changes to client devices or Groups. This ability is very useful when you are making large, detailed changes to clients or Filesets and do not need those changes being preemptively sent to your managed devices before you are finished. When you have finished being in "control" remember to release the lock so other FW Admins can resume managing their assigned clients.

Tools

The Client tools are tasks that you can perform on a selected Client or Group. The specific tasks available vary between the different types of client devices or Groups. The next section will go into detail on each of the tools as they relate to the various types of clients and client Groups.

Delete

The Delete tool will remove the selected Client(s) or Group(s) from the database. If you delete a Group, then all nested items within that Group will also be deleted.

Client Tools

Here are the tools you have to directly impact a specific client. Depending on the client device, you will see differing settings.


When you right-click on a Client, or select a Client then select the Tools task bar item, you will see the listed tools that are available to interact with that type of Client. The same happens if you select a device Group or Smart Group, with a lesser number of options. Let's take a look at the various options available in the Tools:

Show Associated Filesets

When a Client or Group has had Filesets assigned, or associated, with them, you can view those with this tool. The view will come from the Associations pane in FileWave Admin.

Client Info…

The Client Info window shows the current condition of a Client through Device Details and Filesets Status. You can see the status of associated Filesets, open the Client Monitor, send a remote wipe command, view the current log file, and push a Verify command, which causes the Client to verify that it's current state matches what the current manifest says it should be. Depending on the device, you will get differing amounts of information.

As of FileWave 11, the list of Filesets is displayed as a tree, where dependencies appear as children of the Filesets that require them. When a dependency is required by more than one Fileset, the same dependency will appear more than once in the list, as a child of each of the Filesets that require it.

There is a selection box on the top-left corner that allows filtering Filesets. By default, it is set to "Show All. Other values are "Only successful" and "Only failed," that cause only Filesets without errors/with errors to be shown. "Filesets without errors" means any Fileset in any normal state, when nothing failed. Filesets that are associated but haven't been installed yet are considered "without errors

If the client version is 11.0 or later, it also supports reporting the results of the scripts that were executed. In this case, selecting a Fileset causes a list to appear on the right side, where the results of the last round of scripts is reported. Whenever a script fails, processing stops, and the exit code of the script can be seen in the Status column.

Client Monitor

The Client Monitor lets you view the current status of your Client after selecting that Client from the list. It provides you with quick look at the current FileWave model running on that Client, as well as allowing you to send a command to the Client to verify its status with the FileWave Server, and allows you to view the Client's FileWave log file.

The Client Monitor also lets you change several of the preferences used by the FileWave client.

Many of these Preference settings can be configured during installation of the client; however, some of them exist only in the Client Monitor and in a Superprefs Fileset. The extras include settings such as the Debug level (10 is default, 1 is the highest amount of logging) and the amount of free space that will trigger a disk full message.

Personal Data refers to device tracking (requires FW v10.1+). Tracking is covered in detail later in this Chapter.

Observe Client refers to the built-in VNC server introduced in the FW v10. If you select Managed remote control, you will have access to observe / control that computer. If you select Prompt client for remote control access, you will present the end user on the computer with a dialog requesting permission to remotely control the device. If this dialog is not responded to with permission granted, it will time out in about 30 seconds and default to permission denied.

Observe Client…

The observe client was replaced with TeamViewer and there is a set of easy videos to learn how it works in the Foundry here: https://go.filewave.com/foundry-teamviewer 

Edit Custom Fields(s) Values


This option will allow you to change the values of Custom Fields that have been associated to this device or group of devices. For example if you manually change the value of a Custom Field that is syncing with LDAP with this option, then your change will remain until LDAP scans again at which point your change will be over written with whatever data is synced from LDAP.

Edit Custom Field(s) Associations

Here is where association between Customs Fields and devices are made. If you select one or multiple devices you can set which Custom Field(s) you would like those devices to have. If you select a group (smart or standard) then you will select which custom Fields you would like to set for the devices under this group. If new devices enter this group after you have the Custom Field associated, you would need reassign that Custom Field to the group or those new devices specifically. Custom Fields do not auto-associate to new additions in a group.

Lock / Unlock

When a client device is locked, it can no longer receive model updates from the FileWave server. You might use this setting if a device is being used for some operation that would be interrupted during a Fileset activation.

See

Locking Devices

Create Association(s)…

The primary function of FileWave Admin is to associate Clients and Groups with Filesets. This task will send you to the Associations pane and allow you to select Fileset(s) for association with the selected device. Detailed instructions on using Filesets and associations are in Chapter 5.

Create Clone…

Clones give you great flexibility with FileWave management. You create Clones of a device to add them to different Groups instead of dragging the device itself into a Group. This allows you to let a Client belong to several Groups based on organizational needs, geographies, or even just for application usage. A Client can belong to several Groups, and any associations made to any of those Groups will be reflected at the client.


Since a Clone is essentially an alias of the original Client, you can leave the actual Client sitting in the "root" Group of the Client directory, and do all of your Group assignments by way of Clones. This way, if you delete a Clone from a Group, you have not impacted the original Client record. You may also create a Clone of a Group if you are going to add several sub-Groups into a larger Group. The Create Clone… task presents you with a list of your Groups into which you can place a Clone.

Clone to Same Groups As…

This task lets you choose another Client device as the template to create Clones of the selected Client. If the template device has Clones in several Groups, then your Client will end up with Clones in those Groups.

Move To…

This task lets you move your Client into a designated Group. This does not create a Clone; but places the original Client record into that Group.

Delete

If you no longer need a specific Client or Group in the FileWave database, you can delete it with this command. If you delete a Group, then all Clones and original Clients situated inside that Group are also deleted. Original Clients outside the Group will not be deleted, even if their Clones were inside the Group. Make sure you update the Model when you delete Clients or Groups.

Rename

To rename your Client or Group, use this command. You can also click twice on your client (slower than a double-click) to edit the name.

Comment

This task allows you to add a comment to your Client or Group record.

Set Permissions…

This task lets you specify which FileWave Admin accounts can access a specified Client or Group. You use this assignment capability to manage large deployments with many sub-administrators. For example, you could have an administrator designated to manage and maintain only the Windows computers and another to manage only the iPad cart in a classroom. Some administrators could be assigned only read permissions in order to create reports.

Duplicate Client

This task lets you take a Client as a template and create a new Client that can be renamed to match an, as yet, un-enrolled device. When the new device enrolls, it will assume the identity of that duplicated Client, as well as automatically being part of every Clone used by that duplicated client. For example, Lab-WinPC07 belongs to two Groups - Beta Group and IT Shop; the client gets duplicated and its new name is Lab-WinPC07.1 When the duplicate is renamed, all of it's Clones get renamed also, and when you enroll the new device with the name Lab-WinPC08, the new client automatically belongs to all the correct Groups.