FileWave Client

Enrolling Devices

Articles about the process to enroll devices in to FileWave.

Enrolling Devices

Desktop / Laptop Client Install and Configure

The FileWave Client runs on both OS X/macOS and Windows computers with the following requirements:

Operating Systems Supported

For specific versions look at the Downloads page to see what is required for that version.

Downloading the FileWave client installer

The FileWave Client installer is available as part of the FileWave bundle for the specific operating system. The most current version, as well as selected older versions, of the installer are located on the FileWave KB in Downloads. For the computers mentioned under Legacy Support, you will need to install the most recent client supported on your OS.


You should download all installers you will need for your deployment at the same time. They can be stored on a file server, or on a flash drive in Windows format for cross platform compatibility (OS X / macOS systems can read Windows-formatted drives without additional drivers).

Note: The installer instructions for the Linux server and Booster are also located on the same page of the web site. Server installation instructions are covered in FileWave Server Installation. There is no Linux client.

Installing the FileWave client

Client installers for both macOS and Windows use the same general dialogs. You will need to read and accept the license agreement, and you will be presented with a dialog window asking you for specific information to connect your client. Note: on some Windows computers, the FileWave Client Installer Assistant window is positioned directly behind the installer window, which you need to move to get to the Installer Assistant to complete the installation.

Installation Settings

Note: More on working with FileWave Boosters in Boosters.

Edit Custom Data…



The custom fields consist of a series of optional Inventory data fields that can be used to provide more detailed information on any Client. This information cannot be set in the automated installer, and must be applied manually. The information provided will be displayed as part of the Client Info in the Clients pane of the main FileWave Admin window by right-clicking on any client and selecting the Client Info… menu item, as well as in Inventory queries.

Automating installation with a custom client installer

While the manual method of running the installer and entering all of the connection information works fine for small deployments, FileWave provides you with the ability to perform larger scale installations. A customized client installer is available through the FileWave website:

For macOS: https://custom.filewave.com/py/custom_client_mac.py
For Windows: https://custom.filewave.com/py/custom_client_win.py

The customized client for macOS required for MDM/DEP support and is required to be uploaded as part of the Mobile preferences in FileWave Admin.

The form is shown on the next page.


Many fields are required.

Note: The default port setting is 20015. However, SSL is now required, and the system will automatically use port 20017 instead when 20015 is entered. Do not manually set the port to 20017. Always enter 20015, and the system will handle the SSL port change for you.

Advanced Options


The custom installer does not ask the user for any device specific information, and can be distributed through several means:

Note: FileWave provides "recipes" of possible deployment workflows for the custom installer in the KB.

Enrolling Devices

Enrolling Computer Clients in to FileWave

Click on the New Client toolbar icon will bring up the Create New Client window. Clicking on Desktop clients will open the New Client From Server window, which is where computer clients will show up once the FileWave client on the device checks in with the designated FileWave server specified in the client settings. These settings were either manually entered when installing the client or specified when a custom client installer was produced using the FileWave Support webpage.

For Text File see Importing Computer Clients from a File

Column Name

Notes

Name

The Client Name the computer is attempting to connect with (see Sync Computer Name)

Address

The IP Address the client is connecting from, this may be it's internal address, or NAT if the computer is connecting from somewhere on the internet

Platform

The OS of the client; macOS or Windows

Last Connect

The last time the FileWave Client attempted to check-in with the server (Default of every 2min)

Status

You will see one of three options:

  • New Client - Brand new device with a valid certificate
  • Invalid Certificate - The device either has no certificate (might be client older than 13.1), or the certificate is invalid or damaged on the client
  • Valid Certificate but a new Enrollment happened - The certificate is OK, but the clients identification has changed

All three status states can be approved by selecting then adding the client

See: What is Compatibility Mode?


You can select Clients and assign them to a Group, or leave them in the root Group. You can always place Clones of the Clients into any Groups you wish to administer them from.

You may also pre-assign Clients into a specific Group by checking the Automatically add all new clients to the selected Group checkbox. If you are going to be creating new Clients in waves, you can change this selection between each new batch of Clients.

Related Content

Enrolling Devices

Mass Deploy Windows FileWave Client

Summary

One of the most irritating bumps in the road towards the administrative freedom of FileWave is installing the FileWave Client on your computers for the first time. Now that we've started using MSI-based installers, you can easily deploy the FileWave WinClient via a domain server or log-on script. This post provides materials to aid in WinClient Mass Deployment. 

1. Download the latest Windows FileWave Client (it's an exe in version 5.7 and up ) and WinClient Prefs Writer (link at bottom). To convert the exe into an msi installer check the conversion script

generatefwwinclientmsi.vbs.zip

This is an example on how you would run it:
cscript C:\path\generatefwwinclientmsi.vbs C:\path\FileWaveClient.exe

2. Edit the preferences script to include your settings. I have put in example settings -- you must put your own in and then save the file.

Before:

 
Code:
set serverName=no.server.set 
set serverAddress="no.server.address" 
set clientPassword="filewave" 

set booster1="no.booster.set" 
set booster1Port="0" 

::: 

set clientName=""

After:

Code:
set serverAddress="fwserver.filewave.us" 
set clientPassword="jelly" 

set booster1IP="fwbooster.filewave.us" 
set booster1Port="20013" 

::: 

set clientName=""

3. Once the script is edited, these are both ready to execute on a computer, either by log-on script or some remote activation. Make sure that the MSI installs before the preferences script runs.

If you install the Client via the command line, add the "/quiet" argument to execute a silent installation. For a comprehensive list of the available arguments for MSI's, run the MSI using the "/?" argument.

   
FWClientPrefsWriter.zip
 668 B
Enrolling Devices

Apple Notarisation and Custom PKG Installers

Description

Apple has introduced notarisation as a requirement for installation of PKGs on macOS with macOS version 10.15. Notarisation status can be determined in two ways : 

Information

Custom installers for FileWave Client and Booster will be notarised starting from Version 13.2.2 and upwards, however, the notarisation ticket will not be stapled onto the PKG you download from https://custom.filewave.com at the current time, requiring 'Online' confirmation. 

Provided your macOS machines can reach the required servers outlined in https://support.apple.com/en-us/HT210060 , you can expect everything to work as normal after 10-15 minutes of downloading the custom PKG. 

Hosts Ports Protocol OS Description Supports proxies
17.248.128.0/18 443 TCP macOS only Ticket delivery —
17.250.64.0/18 443 TCP macOS only Ticket delivery —
17.248.192.0/19 443 TCP macOS only Ticket delivery —

Custom PKG Version 13.2.2
Version 13.2.2 Custom PKGs created prior to 4th March 2020 will not be notarised and will require re-creating if notarisation is required

Confirmation

The PKG may be tested for notarisation.  On macOS 10.15.x you may observe the following:

Before notarisation has been completed by Apple:

Unnotarised
% spctl -a -vvv -t install FileWaveClient_13.2.2-fw.filewave.com-20-Feb-2020.pkg
FileWaveClient_13.2.2-fw.filewave.com-20-Feb-2020.pkg: rejected
source=Unnotarized Developer ID
origin=Developer ID Installer: FileWave (Europe) Gmbh (83S2TRZ3CS)

After notarisation has been completed by Apple:

Notarised
% spctl -a -vvv -t install FileWaveClient_13.2.2-fw.filewave.com-20-Feb-2020.pkg
FileWaveClient_13.2.2-fw.filewave.com-20-Feb-2020.pkg: accepted
source=Notarized Developer ID
origin=Developer ID Installer: FileWave (Europe) Gmbh (83S2TRZ3CS)
Enrolling Devices

Apple MDM Enrolment Methods

Description

Enrolling Apple devices involves the installation of an MDM Enrolment Profile.  

 

Installation may be initiated by either the user or the device.  This same distinction also applies to the linking of the enrolment.

image.png

Initiating Enrolment

This refers to the driving force of enrolment.

Consider Automated Device Enrolment (ADE), delivering the Profile before authentication (if configured). This is an example of profile-based enrolment.

Account-driven enrolment relies on the authentication of a user in advance.

User vs Device Enrolment

Automated Device Enrolment links enrolment with the identity of the device; providing the maximum management options available.  The extreme opposite is Bring Your Own Device (BYOD) enrolment.  This is an example of the user's identity linking enrolment and provides the minimum amount of control.

User enrolment cryptographically separates organisational data from user data and limits many features of MDM.  Further details explained in Apple's KB:

User Enrolment and MDM

Overview

Therefore, the key methods of enrolment can be categorised as:

Enrolment Methods

Automated Device Enrolment

On startup, the device reaches out to Apple and, where associated, the Enrolment Profile is delivered to the device and installed.  The user is then prompted for authentication (if not configured for no authentication).

OTA Enrolment

This enrolment type potentially has two offerings:

BYOD

BYOD also could be described with two possible options:

Deprecation

Although definitions exist for all enrolment methods above, as of iOS18 and macOS15 Apple will no longer support profile-based user enrolment.   This impacts the first described BYOD enrolment method, meaning BYOD with personal devices must action account-driven user enrolment.

Account-Driven User Enrolment

Although these are personal devices, this enrolment method requires the user to add credentials into Settings which must be a Managed Apple ID.  Federated Authentication links a supported IdP with Apple, matching Managed Apples IDs with IdP usernames and passwords.

Federated Authentication

Initial support for Account-driven user enrolment is currently targeted for FileWave 15.5.  Confirmation of inclusion should be available closer to release.

Related Content

Enrolling Devices

User Approved MDM Enrollment (macOS)

Description

Apple has introduced a new concept with macOS High Sierra, User Approved MDM Enrolment.  This will only affect the management of settings that Apple deemed to be considered ‘security-sensitive.  All other non-sensitive settings will continue to work, as previously, without User Approved Enrolment.  This does not affect devices enrolled through DEP.

There are two aspects to this.  

The first payload Apple has announced that will use these features is the Kernel Extensions payload.

https://support.apple.com/en-us/HT208019

Unlike other payloads, any ‘security-sensitive’ payload will be deliverable only by MDM and will rely on the MDM enrolment being User Approved.

User Approved MDM Enrolment

Currently, User Approved MDM Enrolment relies on the device being enrolled; the method of enrolment does not matter yet but will do in future releases.  At this point, the enrolment must be either:

image.png

You will notice this approval box in 10.13.2, if the method of enrolment was hidden from the user, e.g. scripted.  Devices enrolled on earlier versions and then upgraded will automatically be MDM enrolled as User Approved.

Kernel Extensions

Apple introduced a halfway house with the release of 10.13.  Apple has now released version 10.13.4 which has full implementation of this feature.

How does this affect kernel extensions?

Attempts to install a Kernel Extension with a device that is not enrolled into MDM will be greeted with the following message:

image.png

To approve the Kernel Extension will either require MDM enrolment or the user allowing the blocked Extension to run, via System Preferences > Security & Privacy > General:

image.png

What happens if I already have kernel extensions installed?

Any extension installed prior to upgrading to 10.13 High Sierra will continue to work, only newly installed kernel extensions will be affected.

Once a particular kernel extension is approved, subsequent upgrades to that kernel extension will automatically be user-approved.

Managing Kernel Extensions through MDM

Prior to version 10.13.4, there is no management beyond having the device enrolled into MDM.  However, with 10.13.4, management is now available through the Kernel Extension Policy payload, allowing extension loading without user consent when enrolled appropriately; the payload can only be delivered with MDM, to devices that are User Approved MDM Enrolled.  This could result in apps relying on kernel extensions to stop functioning properly (e.g. VPN clients, antivirus software).

As of FileWave version 12.7.0, the Kernel Extensions payload was introduced.  To allow Kernel Extensions requires either:

  1. 'Team Identifier'
  2. Individually using the 'Kernel Extension bundle ID'.

These values are stored locally on a device after installation.  Therefore, to find these values involves installing them on a device and then reading these values from a file, e.g., for a machine that has VMware Tools installed.  One machine could have all Extensions installed prior to running the command to list all necessary Kernel Extensions.

$ sqlite3 /var/db/SystemPolicyConfiguration/KextPolicy 'select team_id,bundle_id from kext_policy;'
EG7KH642X6|com.vmware.kext.VMwareGfx
EG7KH642X6|com.vmware.kext.vmhgfs

This lists the Team Identifier followed by the Bundle ID for two Kernel Extensions that have been added with the installation of VMware Tools.  Both have the same Team Identifier, but have differing Bundle IDs.

  1. To just use Team Identifier, add the returned Team Identifier from the command for the Kernel Extensions you wish to approve, to the 'Allowed Team Identifiers' whtielist.  All Kernel Extensions with this Team Identifier will be whitelisted.
  2. To only allow certain Kernel Extensions, instead use the 'Allowed Kernel Extensions' whitelist and add both Team Identifier and Bundle ID.  Note, legacy Extensions may not have a Team Identifier.  For those that don't, just supply the Bundle ID and leave the Team Identifier empty.

There is also a community of users that are adding Identifiers and Bundle IDs which could save you having to instal in advance.  

Community Kernel Extensions List

Data in this list is not checked in any way. As this is in place for security reasons and anyone can add information to this file, use with care:

Community Kernel Extensions List

Can I use User Approved Kernel Extension loading without MDM?

Yes.  This however involves booting the computer into recovery mode and using the following command:

$ spctl

See the man page for required options:

https://developer.apple.com/legacy/library/documentation/Darwin/Reference/ManPages/man8/spctl.8.html

N.B. This is stored in NVRAM.  If you reset the NVRAM, you will lose the ability to use User Approved Kernel Extension loading with this method until the steps are retraced.  A firmware password could be set to prevent unauthorized NVRAM resets.

Extensions Payload

The Extensions payload should not be confused with the Kernel Extensions payload.

https://help.apple.com/profilemanager/mac/5.4/#/apd58550e429

The Extensions payload controls those extensions visible through the Extensions System Preferences and will not affect Kernel Extensions

Enrolling Devices

macOS MDM Enrolment State

DESCRIPTION

macOS devices are unique, in as much as they may be managed by both the FileWave Client and Apple's MDM process.  The MDM Enrolment State is an inventory item which shows the current state of MDM enrolment.

FileWave requires the FileWave Client for basic management of macOS devices.  MDM is an additional extra to expand the management options, as provided by Apple.  There is no MDM only option for macOS devices.

INFORMATION

MDM Enrolment State

The state is a live report of the current status of the device's enrolment; imagine if a device was initially MDM enrolled, but the enrolment profile has been subsequently removed from the device.  Status values include:

DIRECTIONS

A query may be used to identify devices that are not in an expected state, for example, identify devices that no longer have an Enrolment Profile installed

An example query could look something like:

Add, edit or remove criteria to meet desired reporting.

ADDITIONAL INFORMATION

To assist identifying why a device may show as 'Device Only', the following Custom Fields may be added, reporting the Server Root Cert Name and the APNs of the enrolment profile:

MDM Server Root Certificate Name

↓ macOS

Enrolment Profile APNs Topic

↓ macOS


Enrolling Devices

Enrolling Mobile Devices into FileWave

Before FileWave 11.1, iOS devices needed to enroll in MDM before they could be imported into FileWave Admin. Starting with FileWave 11.1, it's possible to pre-import iOS devices; i.e., make Placeholders for them in the database, before they enroll either using a CSV file containing serial numbers+Client names or from a DEP account. After a placeholder record is created, it's possible to create associations. Any associated Filesets will be deployed to the device as soon as it actually enrolls. In other words, you can create workflows in advance of devices actually enrolling that will automatically occur once the devices enroll.
Mobile devices (iOS and Android) can be enrolled to become clients on your FileWave server manually, or through an automated process, such as Apple Configurator. Apple iOS devices and macOS computers can also be enrolled through Apple's Device Enrollment Program (DEP). An enrolled device will contain a FileWave certificate and MDM profile that will allow management of that device.

Web-based enrollment - iOS

For users to enroll their mobile devices over the Internet, they will need a URL that points them to your FileWave MDM server. You can find that URL in FileWave Admin under /Assistants/Enroll iOS Device:


You can create a Web Clip with that URL embedded or copy the URL to the Clipboard and email it to your users. When they go to that URL on their mobile device, they will get instructions on how to properly enroll their device with your server. Having your FileWave server linked to your LDAP server allows the users to authenticate as themselves, instead of using a generic user account. This provides the benefit of having the user's LDAP record link its account information to the device. Another result of this is that the user can be automatically invited to link their Apple ID with your FileWave VPP service.


The user is presented with a dialog prompting to install a MDM server certificate, then enroll the device. The second step is when the user will be asked to authenticate - and this is where LDAP integration comes in handy. If not using LDAP, you need to inform users of the generic credential to use, or else they will not be able to proceed with step 2.

Once the user has completed these two steps, the device will display the new profiles that have been installed:

If the user's device is not yet a FileWave Client (no placeholder record previously created), it will need to be captured in FileWave Admin. You will go to the Clients pane, select New Client from the toolbar.

Select Enrolled Mobile Devices and you will get the list of all mobile devices that have performed an online enrollment, or have been activated by Apple Configurator:

The device(s) can be automatically added to an existing client Group, or you can manually add them to a Group, if desired. If you have devices set to be automatically added to a specific Group, then you will just see them appear as members in that Group.
Note: Unless you want all devices that enroll during a specific timeframe to end up in a designated Group, you should leave automatic placement off. You should also think about using Clones instead of the actual device client as members of any Groups. 

Automatic or Forced Enrollment - iOS

Another option for enrollment is using an embedded enrollment profile as part of a mobile device configuration. Apple Configurator allows you to import a FileWave MDM enrollment profile, which will then be used to assign the device to your FileWave MDM server.

Instructions are included here for Apple Configurator v2.2.1.

Single device enrollment

In FileWave Admin, under /Assistants/Enroll iOS Device, you select Device Enrollment:

Apple Configurator v2.2.1

Apple Configurator 2's blueprints let you record actions that can be applied to devices. You add configuration profiles and apps to blueprints, just as you would add them to a physical device. You can prepare a blueprint so it has the MDM data and supervision identify attached. Once you have the blueprint the way you want, you can apply it to a device. For detailed info on how to use Apple Configurator 2, see: http://help.apple.com/configurator/mac/2.0/

To create a blueprint, click  in the toolbar, select Edit Blueprints, then click on New in the bottom left corner to create a new blueprint. Perform your edits. When you finish, click Done.

AC2 allows you to configure sets of devices, re-installing iOS, setting up profiles, and assigning to an MDM server.




Apple Configurator 2 supports using an Apple VPP account to assign purchases to attached devices. You should only set this up if you are not going to be using VPP from your FileWave server to associate licensed content, or if you are going to use a separate account to apply specific core content to your iOS devices outside of any FileWave workflows.

Note: You cannot use the same VPP account token you are using on your FileWave server to distribute content!

App Store account

You can sign in to the App Store using the following:

Volume Purchase Program (VPP) account: You log in with the Apple ID associated with your VPP account or the Apple ID associated with a purchaser you specify

Your personal account: This is the iTunes account you use to purchase personal apps

WARNING: If your VPP account is already associated with another instance of Apple Configurator 2 or an MDM solution, all app assignments from those previous associations will be revoked.

Once you have enrolled your mobile devices, and added them as clients in FileWave, you should see a set of installed profiles like the ones below.

Using AC2 for direct assignment of applications allows you to preload your iOS devices with core applications without requiring user interaction. The workflow would create a layer in your deployment model that lets you preconfigure devices that will become FileWave Clients for all day-to-day operations and management; but come equipped with a starting set of tools.

Mass Enrollment for iOS

You can set up Apple Configurator for bulk enrollment of preconfigured iOS devices by using this option in the Enroll iOS Device assistant. The device must be connected to Wi-Fi already before this process will work. If not, then make sure you add a Wi-Fi profile to your Apple Configurator setup. This process is built into AC2 using the steps above, since it already supports setting up multiple devices simultaneously.



In this case, you would just download the MDM Enrollment profile, import it into Apple Configurator, and apply it to a set of iOS devices that were cloned with wireless settings, or a profile, already in place.

FileWave Enterprise App Portal for iOS

Starting with FileWave 8.5, iOS devices running iOS 7+ use a native iOS App Portal (Kiosk) instead of the web clip. iOS 8+ devices must use the App Portal. Instructions on how to deploy the App Portal are covered in Chapter 5 on mobile Filesets. When iOS devices are enrolled, they get the web clip version of the Kiosk. The new Enterprise App Portal automatically replaces the web clip and provides a more robust, responsive self-service tool.

Activation Lock Bypass

Since the introduction of iOS 7, device users have been able to enable a feature known as Activation Lock - which is linked to Find My iPhone. This feature ties a device to a specific Apple ID. In order to activate a device with an Activation Lock after a wipe or reset, the Apple ID credentials of the locking account are required. Where this can become problematical is having a 1:1 deployment where a user sets the Activation Lock on their device, then leaves without de-activating the lock. Prior to iOS 7.1, this issue was limited to unsupervised devices, since supervision inhibited the activation lock. Apple has provided a process now to supervise a device, yet still provide the activation lock - as well as a way to deactivate the lock when necessary.

FileWave Admin contains a new Assistant labeled Activation Lock Management. When an iOS device is enrolled in the FileWave MDM, its activation lock is stored in the FileWave Server.

If a device is sent a remote wipe command, the activation lock can be disabled at the same time.

These lock bypass codes are stored in the FileWave server, and remain even when the device has been un-enrolled. The information concerning devices with bypass codes is even provided in Inventory queries. Best practice is to maintain the codes for institutional devices, regardless of the device's enrollment status, as a safety measure. If the device is no longer used, or taken offline, do NOT delete the device from your FileWave database, just archive the device. Once the device has been deleted, the activation lock information is deleted also.

Note: In order to access the Activation Lock Bypass controls in FileWave Admin, you must login as the superuser (fwadmin).

You can also configure Activation lock in the DEP profile: Working with Apple’s Device Enrollment Program (DEP)

iOS/tvOS Device Placeholders

Text File (iOS Devices from CSV)

When importing from a CSV file, FileWave Admin will ask for the CSV file first. The following fields are supported:

After opening the file, a dialog opens with the list of parsed devices, allowing you to select which devices to import. The dialog is the same as for importing text files.

Just select any devices and click Add X Clients. After doing that, the new devices will appear in the Clients view. However, there's almost no information provided for them.

It's possible to create associations and manage licenses (VPP for instance) on placeholder records the same way as if the devices had already enrolled. Update the model and any associated Filesets will be deployed automatically when the devices enroll. 

iOS Devices from DEP

A DEP account must be configured in FileWave Admin before being able to pre-import from DEP.
When importing from DEP, FileWave Admin will show the list of DEP accounts and the number of devices associated to that account that are iOS devices and whose serial number are not already used with your FileWave Server.

You check the DEP accounts from which you want to import devices, then click OK. After doing so, placeholders for all devices from the selected account will be created. You can create associations as usual, update the model, and their corresponding Filesets will be deployed when the devices enroll.

Once the device is enrolled, its name in FileWave transitions from the serial number to the actual device name. If there is a DEP naming convention, that will automatically apply. 

See Placeholders for what can be done with the imported devices

Related Content

Enrolling Devices

Enrolling AppleTV into FileWave

You can use Apple Configurator 2 to enroll Apple TVs in FileWave. The below screenshots show this process:
In AC2, create a new blueprint, setting the target for Apple TV.

Note that newer versions may change a dialog but the process should remain close to this. 

Click on the Prepare icon

This opens the dialog box

Click on Next.
Select New server… in the Server selection box, then click Next

Enter your server name (does not have to be a host name and has no bearing on DNS records; this is for your identification purposes) and the URL for over-the-air enrollment (don't forget the port number at the end of the URL), then click Next.

Provided AC2 is able to connect with your FileWave Server, it will show the trust profile and the FileWave Root Certificate. For the needed Enrollment Profile, you get that from the Enroll iOS Device assistant's Apple TV tab in the Enroll iOS Device windows (found under the Asistants pull-down menu) in FileWave Admin.

Click Choose… and navigate to where you saved the Enrollment Profile.


Now that you have all the needed items in this window, click Next. In FileWave, create a profile for Wi-Fi with the SSID and password necessary for the Apple TV to join the wireless network and import that using the Choose… button to navigate to its location to add it to the blueprint.

Now, click Next.

Select the language you want to use and whether or not you want diagnostic and usage data sent to Apple, then click Prepare.

Now, all the pieces are in place and this blueprint can be applied to a connected device.


Related Content

Enrolling Devices

Importing Computer Clients from a File

You can import a "tab-delimited" text file (not a CSV file).

See Placeholders for more workflow information. Can be useful for

The import location is in the Create New Client pane:

The new format looks like this:

Client Name <tab> Comment <tab> Serial or MAC

MAC address formats can have colons (:) between octets. For serial numbers, only capital letters (A-Z) and ordinal numbers (0-9) are allowed. Create the text file using a text editor that can save the file in plain text format with Unix or Windows line endings.

FileWave Client Configuration

Essential so devices can contact the FileWave Server, with optional entries, but may require altering.

FileWave Client Configuration

FileWave Custom Installer

Why

When installing the FileWave client on computers, it is necessary for the client to know certain information, for example, the FileWave Server address, whilst other information may also be useful to include: Boosters, Booster Routing, Enabling/Disabling Remote Connections, etc.

Similarly, when installing Boosters, they also require essential information including the FieWave Server and ports.

For this reason, the FileWave Custom Builder allows details to be entered and then for Clients download an MSI or PKG ready for provisioning devices or with Boosters there is the addition of creating a Debian custom installer.

When

Each of the installers could be used manually on devices, but the custom MSI is particularly useful when imaging Windows onto devices, whilst the custom PKG achieves the zero-touch enrolment for macOS and DEP.

Information

The FilleWave Custom Installer is available via two URLs:

Enter the details to match the FileWave Environment, e.g server's FQDN, Client or Booster version, etc.  Once completed, hit the 'Build' button and FileWave will create the custom installer.

FileWave Client Configuration

Superprefs Fileset

Description

When creating a Custom Client installer, client preferences are packaged inside the installer, e.g. server name, ports, Boosters, etc.  However, it is not always the case that one set of preferences is appropriate for all devices.

Superprefs is a plist file, which can be deployed to macOS or Windows devices to alter settings.

The Custom Client installer could be considered to contain the base settings required.  Multiple Superprefs Filesets could then be used to customise clients based upon, e.g., Smart Group criteria.

Alternatively, future changes may require alteration to the settings defined.

This means, one single Superprefs Fileset can configure FileWave Clients en masse, when associated.

Ingredients

Directions

The process involves creating the Superprefs plist and then adding this into a Fileset for association with devices.

Superprefs Editor

Default installation of the editor is in the same location as the FileWave Central Admin Application:

macOS /Applications/FileWave/Superprefs Editor.app
Windows C:\Program Files (x86)\FileWave\FileWaveSuperPrefsEditor.exe

It is possible to edit current plist files.  When opening the software a navigation window will open offering that choice.  This may just be cancelled if creating a new Superprefs.

Only items added/edited in the editor will be included in the plist file to deployed.  All other items will be excluded.  On deployment, only these included items will be set on the device; all other settings will remain untouched.

Example

Consider altering the Debug Level.  Debug has 3 possible values:

10 Standard logging (default)
99 Debug logging
101 Trace logging

Imagine the desire to set Debug  logging level on a client for further analysis.

After opening the editor and cancelling the Finder or Explorer window, there are several tabs to choose from.  The Options tab contains the Debug Level.  Set this as 99 and Save.

The name of the file must be: fwcld.newprefs.plist

image.png

The contents of the file should show as:

Dict {
    debugLevel = 99
}

As suggested, only the item altered in the editor has been saved to the file.

The fwcld.newprefs.plist file may be placed in any location within a Fileset, however consider where sensible locations could be.  

For example:

macOS /usr/local/etc/Superprefs/debug/fwcld.newprefs.plist
Windows C:\ProgramData\FileWave\Superprefs\debug\fwcld.newprefs.plist

By creating a Superprefs folder, it makes it clear what this contains.  By adding subfolders, it is then possible to have multiple subfolders with differing Superprefs if desired.

One Superprefs file could contain all desired changes or multiple files could be created for differing types of preferences.

The created file could be added to an existing Fileset, but it may be better to create a Fileset dedicated to this use.  Taking the latter as an example.

Create Fileset

From the FileWave Central Admin Application:

Using the above Debug Log Level example for macOS, the Fileset could look like:

image.png

When deployed to a client, the Debug Log Level should switch to 99 and the log file should reflect this change immediately on Fileset activation.

Always test with one or a small subset of devices, before deploying further.

Consider making another similar Superprefs to return the device back to the Standard Log Level of 10, once analysis has been completed.

GUI Observation

When using the Superprefs Editor, some entries are Boolean, e.g. Booster Routing.  As a Boolean entry there are only two possible values, True or False.  Where a '-' is shown, this is standard GUI practice to indicate that the value is not set.  

image.png

With each press, one of three images will be shown:

image.png

 False

image.png

 True

image.png

 Unset

Configuration Settings

The following KB describes the possible FileWave Client settings:

FileWave Client Configuration

FileWave Client Configuration Settings

Configuration Settings are found in the Windows registry or macOS plist:

Please refer to Creating a Superprefs Fileset to find out how to change these settings on any number of clients using a fileset.

The following list shows the default settings in the left row, describes the function and valid alternative settings (native)

Basic/Minimal Configuration

server = "no.server.set" FileWave server IP or DNS
primaryPort = 20015 FileWave Server Port
fwPassword = "" Encrypted FileWave Client Password - used for remote configuration through client monitor
fwUser = my.filewave.client.name FileWave Client name (visible in FileWave Admin)

Note: The default port setting above is 20015. However, SSL is now required, and the system will automatically use port 20017 instead when 20015 is entered. Do not manually set the port to 20017. Always enter 20015, and the system will handle the SSL port change for you.

Booster configuration

booster1 = "no.booster.set" Booster 1 IP or DNS Address - When clearing the value it should be "no.booster.set"
booster1Port = 20013 Booster 1 Port - Should be 20013 by default when defining a booster
booster2 = "no.booster.set" Booster 2 IP or DNS Address - When clearing the value it should be "no.booster.set"
booster2Port = 0 Booster 2 Port - Should be 20013 by default when defining a booster
booster3 = "no.booster.set" Booster 3 IP or DNS Address - When clearing the value it should be "no.booster.set"
booster3Port = 0 Booster 3 Port - Should be 20013 by default when defining a booster
booster4 = "no.booster.set" Booster 4 IP or DNS Address - When clearing the value it should be "no.booster.set"
booster4Port = 0 Booster 4 Port - Should be 20013 by default when defining a booster
booster5 = "no.booster.set" Booster 5 IP or DNS Address - When clearing the value it should be "no.booster.set"
booster5Port = 0 Booster 5 Port - Should be 20013 by default when defining a booster
boosterRouting = 0 When set as 1, client connects to server through boosters, only for non HTTPS traffic (e.g. except for inventory / profile deployment ) - 1 is recommended.
connectorProbeAttemptDelay = 3 Number of Seconds the client waits between trying to reach boosters
connectorProbeAttempts = 10 Number of unsuccessful connections that lead to booster being marked "offline"

TeamViewer (was Observe Client)

vncManaged = 0 Controls whether remote connection is allowed:

* Teamviewer – FileWave 14.7+
* FileWave Client (fwcld) prior to 14.8
vncPromptClient = 1 Controls whether end user is prompted to allow remote connection:

* Teamviewer – FileWave 14.7+
* FileWave Client (fwcld) prior to 14.8

Ports the client listens on

   
monitorPort = 20010

Client Monitor connects here, over the network

 

* Only on Filewave 15.5.x or lower
kioskPort = 20020 Kiosk / Reboot Dialog connects here, from localhost

Client behaviour

debugLevel = 10 Controls fwcld log verbosity; 10(normal),99(debug),101(trace)
fileCheckInterval = 86400 Number of seconds between verification cycles (default once every 24 hours after launch)
freeSpaceMargin = 2147483648 Minimum Number of free bytes left on disk so filesets can be deployed
setUsersFilesOwner = 1 Set ownership of Users files/folders to appropriate user
syncComputerName = 0 If set to 1, fwcld will query OS to retrieve computer name at startup, and use that as fwUser value
tickleInterval = 120 Number of seconds between attempts to contact FileWave Server for new Commands
locationRefreshInterval = 0 If set to >0, number of seconds between querying the OS for location data
deviceState = 3 Client State, e.g.: Missing, Tracked, Untracked
denyPersonalDataCollection = 0 If set to 1, disables Location Services

Obsolete / Unused keys

testMode
desktopOwner
currentFileWaveClientName
niceTime
priority
useSSL
srvPublishPort = 20005 ZeroMQ messaging port (Deprecated from FileWave 14.8+.  Removed from FileWave server 15.0 and notifications from earlier clients (pre 14.8) will no longer work at this point)
vncRelayPort = 20030 Port used to connect towards the filewave server to forward VNC Data (Deprecated from FileWave 14.8+)
vncServerPort = 20031 Local Port VNC Data is relayed to/from (set to 5900 to use builtin VNC service)  (Deprecated from FileWave 14.8+)
booster1PublishPort = 20003 Booster 1 ZeroMQ prior to 14.8
booster2PublishPort = 0 Booster 2 ZeroMQ prior to 14.8
booster3PublishPort = 0 Booster 3 ZeroMQ prior to 14.8
booster4PublishPort = 0 Booster 4 ZeroMQ prior to 14.8
booster5PublishPort = 0 Booster 5 ZeroMQ prior to 14.8


Filewave Firewall Scripts for Windows

Summary

FileWave Installers by default leave Windows Firewall settings untouched. This article provides scripts that opens the Windows Firewall so the Windows processes can accept connections from the outside. 

For FileWave 15.5 we have baked this in to the normal client upgrade process. We are posting the script here in the KB as an example of how to change firewall rules via script, but also in case you need to apply it if the upgrade Fileset was not successful in adding the rule.

FileWave 16.0.0 will remove the need for this rule entirely so we made this change very simple to add and remove for 15.5. As of FileWave 16.0.0 this article is merely for historical purposes or to serve as an example if you wanted to know how to make Firewall rules via a script.

Procedure

Use the attached .bat file for 15.4.2 or lower or Fileset for 15.5.s to open the firewall for the respective executable at their standard install locations. If you've installed a Filewave component to a nonstandard path, please adapt the path inside the scripts.

The Scripts allow both in- and outbound connections on all ports for the installed FileWave executables and follow the basic syntax :

Windows 10 and beyond running FileWave 15.5.x:

netsh advfirewall firewall add rule name="FileWave Client" \
action=allow program="C:\Program Files\FileWave\client\fwcld.exe" \
enable=yes dir=in description="Filewave Client Inbound Access, usually only port 20010 is needed for client monitor connections"
Custom Fields

The following download contains two Custom Fields to report the firewall status of the FileWave Client, for example:

image.png

Custom Fields download:

FileWave Download.png

Related Content

Placeholders

Placeholders

Custom_template.pngPlaceholders for computers and mobile devices are useful in many situations where you need to create a device FileWave has not seen yet, and pre-assign them varying content:

This Article will focus on a situation where you need to import devices and give them custom field values before they are enrolled. This is great for fields like:

Preparing the Files

We typically start out with one large file; A CSV/excel that looks something like this:

Serial or MAC address Name Barcode Location Use
AS5D64AS65D4 Lab-A-comp1 321654987 North Campus Student
Q32WE1WQ3E21 Lab-A-comp2 321654988 North Campus Student
X9C87ZX9C87ZC Front-Desk-1 321654989 Main Office Admin
DF9H51DF95H1 BreakRoom-A 321654990 Break Room Faculty

We will actually need to import this file two times

  1. To create the placeholders
  2. To Assign the custom fields to the placeholders

Creating the Placeholders

Use the "New Client" UI to import a tab delineated version of just serial number and name column

More detailed instructions:
Windows / macOS : Importing Computer Clients from a File
iOS / tvOS : Enrolling Mobile Devices into FileWave

Create the Custom Fields and import

You can can either import the custom fields file  or follow the create step

Import Custom Fields

  1. Download the custom field file:  FileWave Custom Fields.customfields
  2. Open your (Assistance → Custom Fields → ) "Edit Custom Fields" UI
  3. Press "import" Browse for file

For more see: Importing and Exporting Custom Field Files

Create Custom Fields

Create any needed custom fields and assign them to all devices, or specific devices. 

  1. Open the custom field UI

  2. Create Custom fields for Use, Location, barcode;

    1. Use: Provided: Admin, Type: string, Restricted: True, Values: None (DEFAULT), Faculty, Student, Administration

    2. Location: Provided: Admin, Type: string, Restricted: True, Values: None (Default), Site A, Site B

    3. Barcode: Provided: Admin, Type: string, Restricted: False, Use Default Values: True (Default: None) 

    4. Take note of the "Internal Name" from the custom fields (I.E: barcode, location, use)

More detailed instructions:
Custom Fields

Import Custom Field Values

Once the fields are created and assigned to the proper devices we need to import your file again in the custom fields UI. This time with the serial, barcode, location, use column.

You can actually have FileWave to create a sample CSV file with the proper headings by going to 

  1. (Assistance → Custom Fields → ) "Import Custom Fields" UI
  2. Press "Download Template"
  3. Select the values you want to import (barcode, location and use in our case)
  4. Specify the field to identify clients (for example Serial Number or Client Name)
  5. Save

Edit in a spreadsheet app (excel, numbers, etc) and add the needed vales and bring it back in

Note that you can also set custom field values for placeholders manually by right-clicking if you have only a few to update

Locking Devices

What is it?

lock-vs-lock.pngWhat are device locks? What is the difference between "Lock" and "Lock Devices"

The locking behavior is the same for macOS, Windows, iOS, and non-EMM Android.

Answer

Lock / Unlock

Lock - Locking a client binds that client to the current model number. Meaning that if something unexpected should happen during a migration or update, a connecting client ignores any new manifests from the server (see: Upgrading your On-Premise FileWave Server).

Unlock - Allows a device to be updated to the latest model.

Lock Device

Lock the actual screen of the device. The user will be unable to use the device till a passcode (if present) is entered.

ADDITIONAL INFORMATION

When you lock a device the kiosk will not be available to the user. It will open, but display a message to the user they they are blocked.

Locked device shows a lock icon or text in the client view, device info, and client monitor:

lock-client_view.pnglock-client_info.png

lock-clent_lock.png



Location Tracking

Location Tracking

Location Tracking Technologies

FileWave Location Tracking

The location reporting feature in FileWave is disabled by default. It is recommended that you; verify that this feature is per your organization’s policies and AUP (Acceptable Use Policy). Notify your end users before activating location reporting, as enabling the feature will prompt for permission to access location information. For details on how this works, look here: Location Tracking

Technologies used for Location Tracking

Location tracking technologies used will differ from client platform to client platform. 

Maps used:

Client location detection methods:

Related Content

Location Tracking

Location Tracking Setup

FileWave Location Tracking

The location reporting feature in FileWave is disabled by default. It is recommended that you; verify that this feature is in accordance with your organization’s policies and AUP (Acceptable Use Policy). Notify your end users before activating location reporting, as enabling the feature will prompt permission for access location information.

Requirements:

Supported Operating Systems:

Things to consider:

Client State.  For the items: Tracked, Missing and Untracked, the item greyed out is the active state:

image.png

There are two types of location tracking in FileWave, Passive Tracking, and Lost Mode. macOS, Windows, Chromebooks, and Android devices use Passive tracking to gather the location of the device without locking it down. Supervised iOS devices set to Missing mode will put the device in Lost mode, which locks down the device, making it unusable by the end user.

Lost Mode Setup (iOS macOS):

  1. Right Click on your Supervised iOS or MDM-enrolled macOS device(s)

  2. Select Missing from the Client State menu 

    ltclientstate.png

  3. Update Model
    ltupdatemodel.png

  4. Once the device checks in it will be in lost mode and report location.

    LT-lostmodeipad.PNG

  5. To take it out of lost mode, select "Not Tracked" in the Client State menu

When the iOS device is in Lost Mode, do not reboot it. If the device losses Wifi, you will no longer be able to take the device out of Lost Mode since it will no longer be connecting to FileWave.

When the device is in Lost Mode, a new option in the tools menu is available, "Play Lost Mode Sound (iOS  10.3+)"

LT-lostmodeping.png

Passive Tracking Setup

This is receiving tracking data continuously. 

  1. Check your server license to be sure you have "Allows collection of personal data:" set to Yes.
    ltactivationcode.png

  2. Make sure location services is enabled.

    iOS macOS
    iOSLocation.jpeg macOSLocation.png
    Windows Android
    ltwindowslocation.png LT-android.png

  3. Prepare the clients

    1. MacOS and Windows - Be sure that "Disable Personal Data Collection" option in the client preferences of your clients is not checked.
      ltclientpreferences.png

      You can set the "Disable personal data collection" one at a time with Client Monitor or Create a Superprefs (Creating a Superprefs Fileset) to change them in bulk.

    2. iOS - Make sure the FileWave IPA App Portal has been sent out to all your iOS devices. Recommend to deploy latest version of IPA to ensure latest security certificates embedded. (Note: IPA does not need to match your server version.)

      iOS devices: Can be downloaded from the FileWave Server download page near the bottom

      ltappportalassocation.png

      FileWave 15.3+ will auto instal the latest App for you on qualifying devices.  If the App is already open, when configuring the device for tracking, it may be necessary to close and re-open the App after the device has receive the subsequent MDM commands from the Model Update.

    3. Chromebook -  Be sure the Chrome Extension is installed and configured (See Quick Start Guide for Chromebooks)

    4. Android (EMM)

      1. Force enable location tracking server side

        By force enabling EMM tracking you are ignoring "Allows collection of personal data" in your license. Even is the license is set to false, this will collect data.

        1. Edit

          /usr/local/filewave/django/filewave/settings_custom.py

        2. add 

          settings.EMM['FWCLIENT_FORCE_ALL_DEVICES_TRACKING_ENABLED'] = True

        3. Restart apache 

          /usr/local/filewave/apache/bin/apachectl restart

        4. Update Model

      2. Force enable location services on devices (See: Force Location for EMM Android Devices)

  4. Change the state to Normal

    1. Right click on your macOS, Windows, Chromebook, and Android device(s)

      For multiple devices use the filter options at the top of the client view, then select all

    2. Select Normal from the "Client State" option.

      ltclientstate 2.png

  5. Update the model
    ltupdatemodel 2.png

  6. Accept any device prompts

    iOS macOS
    LT-passivepromptios.PNG LT-passivepromptmacOS.png

  7. Wait a few minutes, can potentially take up to 15 minutes. Then simply right click on your device(s) and select the Show Location(s) option to see the map below. This will be accurate within a few hundred feet for most devices.

    LT-newmap.png

Warning: In order to avoid legal issues concerning user location tracking, it is highly recommended that you enable location tracking only on devices when a unique user may authorize the service.
Privacy Policies: Apple/iOS and macOS – Microsoft/Windows – Google/Android

Additional OS Specific Considerations

macOS

Any user can agree to tracking, admin or not. Only an administrator can disable location services and/or FileWave's rights to location, as per Apple Inc. policy..

iOS

Any user can agree to tracking, can disable location services, and revoke FileWave's right to location, as per Apple Inc. policy.

Windows

The Windows operating system does not prompt the local user for access to location. Windows 10+ does have a location service that can be turned off.

Android (APK Client)

Upon installing or upgrading the Android FileWave Client to version 10.1 or greater, the user is requested to approve all rights an application needs. This includes location services, running in the background and several other rights.

Android (EMM Client)

A user can turn off their location tracking at anytime, but you can make a policy fileset that will Force Location for EMM Android Devices

Order of operation

It is important to note the way a client verifies it is able to ask the system for location information.
For example setting the state to "Missing" but it has a Superprefs file telling it the refresh interval is 0 See the flowchart for reference: 

tracking_conditions.png

Global Location Reporting Disable

If there are any reasons, legal or otherwise, that you do not wish to enable tracking on a global level within your organization, your FileWave license can be adjusted to enable personal mode. This will disable devices from sending application usage as well as location information.


To verify the current status of personal data collection. From FileWave Admin: Server Menu → "Activation Code..." → There you will see "Allow collection of personal data:" with Yes or No after it. 

To have personal data enabled or disabled on your license, please submit a support ticket with "Personal data License" in the subject.

Only tickets from authorized support agents whose names are on the support contract will be accepted to adjust license personal data settings.

How the FileWave Client Communicates

Enrollment

At this point you have either installed the FileWave client onto a computer, or the computer has gotten the client from DEP.

  1. Client uses server field to make a connection to the server
  2. Client downloads CA info from server
  3. Client generates client ID
  4. Client generates CSR (Certificate Signing Request), and saves key
  5. Client sends client ID, name, CSR to server
    1. Client polls server (on tickle/heartbeat interval) until certificate is ready
    2. Server sends the client certificate
    3. Client verifies the certificate against the local key and the CA it downloaded
  6. Client is added (and certificate is created)
    1. (Auto-add) Client is automatically approved and goes into the selected automatic add folder
    2. (upgraded client) Client is automatically approved, and continues normal operation
    3. (Vetting) Client sits in the new client UI (Client view → New client → Desktop Clients) till approved 

If the client is older than 13.1 it will not connect if compatibility mode is disabled (see: What is Compatibility Mode?)

Daily Communication

FileWave server is updating manifests both when the model updates and when calculating smart group updates (see inventory preferences for time variable), so when a check-in happens the model may not have changed, but there may be new manifests for the client nonetheless.

macOS and Windows 

Tickle
  1. Checkin (AKA Tickle) interval (Changeable with Superprefs, see: Creating a Superprefs Fileset) has passed
  2. Client reaches out to server
  3. Server verifies certificate
  4. Server responds with model number
    1. If the model number on server matches client, then no model manifest is download
    2. If the model number does not match the server, client downloads manifest from server
  5. Client processes manifest(s)
  6. Client reaches out to either server or booster and downloads fileset(s)
    1. (if booster) Client reaches out to booster requesting fileset ID
    2. Client verifies the boosters certificate is valid against the same CA (Certificate Authority - AKA your FileWave server) that the client uses. 
    3. Booster checks the client certificate against the CA it downloaded from the server and the CRL (Certificate Revocation List - Certs that have been made invalid) 
    4. If the certificates (booster or client) are not valid, not signed by the CA or part of the CRL, the TLS handshake fails and the connection is dropped (with no data being transferred), the failure is reported to the server.
Verify
  1. Additional check-in, by default every 24hrs. ('File Check Interval', changeable with Superprefs, see: Creating a Superprefs Fileset)
  2. After Server/Client certificate confirmation, the client confirms status of all Filesets and Inventory and 'heals' any files as configured within Filesets.

Verification also occurs when the client service commences (e.g. reboot) and can be triggered manually through Client Monitor/Info or command line on the device.

Android EMM

Review the topology on Default TCP and UDP Port Usage for a visual on how things connect.

At Model Update

  1. A single manifest is created from all Android Policy Filesets (AKA Policy Fragments) associated to the device
  2. Any App associated to the device (including app permissions) are added to the manifest
  3. Manifest is sent to AMAPI (Android Management API)
  4. EMM Android device reaches out to Google

Rest of the time

  1. FileWave reaches out to Google every 5min to check for new devices and verify activity
  2. If there are smart-groups update, a new manifest would be created and sent to AMAPI (see Android EMM Known Issues KB)

iOS

Review the topology on Default TCP and UDP Port Usage for a visual on how things connect.

At Model Update

  1. At model update a push notification is send to the device asking it to verify
  2. The iOS device connects with the FileWave server
  3. The new changes in the manifest are sent

Rest of the time

  1. Next inventory interval is hit

    Default is 24hrs. Configured in: Inventory preferences Meaning the last time we have talked to the device. So if you updated the model at 4pm on Friday, then 4pm Saturday would be the next interval

  2. FileWave sends out a Push to Apple asking the device to talk to FileWave MDM server

  3. The iOS device connects with the FileWave server

  4. The new changes in the manifest are sent

Executing a Client-Side Script-Based Verification

What

The "verify" option of the fwGUI client application allows you to run a "verify" from the client programmatically.

When/Why

We are going to use this option whenever we want to get "immediate" feedback from a client.  For instance, as a post-installation script, calling a verify would immediately make the client report updated inventory rather than waiting (up to 24 hours, default) for the next "regular" verify.

How

The verification is called as a command-line option to the fwGUI app on either a Windows or macOS client as follows:

  Windows Client macOS Client
Path to fwGUI: "C:\Program Files (x86)\FileWave" on 15.4.2 or lower and "C:\Program Files\FileWave\client" on 15.5.0 or higher. /usr/local/sbin/FileWave.app/Contents/Resources/
App to call: fwGUI.exe fwGUI.app
Command Line options: --verify

Sends a verification (w/dialog by default...useful for troubleshooting)		 --verify

Sends a verification (w/dialog by default...useful for troubleshooting)
  --silent

Used with --verify, sends verification without user dialog		 --silent

Used with --verify, sends verification without user dialog
Script examples: Windows Batch Example (FW 15.5.0+)

@echo off
 
"C:\Program Files\FileWave\client\fwGUI.exe" --verify --silent
 
exit 0
 macOS Bash Example

#!/bin/bash
 
/usr/local/sbin/FileWave.app/Contents/Resources/fwGUI.app/Contents/MacOS/fwGUI --verify --silent
 
exit 0

Related Content

Inventory-only Clients

Management Mode

A new flag has been added to computer Clients. It has two values: Managed (normal mode); and, Inventory only. To change Management Mode, right click on a client and select "Management Mode."

Inventory only

This setting allows you to have your client reporting data to FileWave, but will not be affected by any Filesets except for critical Filesets (for now, the only critical Filesets available are FileWave upgrade Filesets). Fileset status will report "Not installed, client is inventory only."

Troubleshooting

Troubleshooting

Apple MDM Missing Enrolment Profile

What

At times, MDM may appear slow or even worse, the MDM Enrolment Profile no longer seems to be apparent, preventing MDM management until re-enrolled. 

Why

Apple observed that osquery can cause such issues, depending upon configuration.

osquery is a tool to describe a device based upon SQL and can be used by management tools or similar, e.g. Malware detection software.  It is a popular tool, as highlighted by a couple of example applications that use osquery: CrowdStrike and Microsoft Defender.

If you use ADE/DEP to enroll the macOS systems you may find that the following command restores the device's belief that it is supervised and in MDM. To run the command you must be logged in on the device as it will launch a notification to click on to re-confirm that the device should be in MDM;

sudo profiles renew -type enrollment

Information

FileWave does not use osquery, so that may appear as if devices managed by FileWave could be immune, however, since other 3rd party software may do so, FileWave device management, as with any MDM, could be impacted.

Consider testing for devices running osquery, where MDM issues may arise or MDM Enrolment Profile is no longer present.  If so, it would be recommended to communicate with the software vendor utilising osquery.  Details imply a reduction in the aggressiveness of osquery should prevent this.  Additionally, Apple were looking into mitigating against this issue.

Related Content

Troubleshooting

Clearing FileWave Client Certs

In some situations, you may want to explicitly make the server clear and revoke a client certificate without deleting the client from FileWave, for instance if you are wiping a macOS client or reinstalling an IVS client.

From FileWave Central

For desktop clients, you can right-click the client and choose "Clear Certificate(s)".

Note that the current administrator needs to have write permissions on the clients, and will need to enter credentials.

From the Client

The first way is to use the client (13.1.1) certificate itself to authenticate, which is only possible if the certificate and its private key still exist on the client: 

fwcld -clearCertificate [-serverHost <fwserver_address> -serverPort 20445]

This is the equivalent of the following command using curl (replace <fwserver_address> with the address of your FileWave server):

sudo curl --key /private/var/FileWave/client.key --cert /private/var/FileWave/client.crt -X POST https://<fwserver_adress>:20445/auth/client/clear_certificate

The client will then be unable to communicate with the server (until a new CSR is created). This command can be used in the activation script of a macOS reinstall fileset to make the server properly clear the old client certificate.

Note that the command above uses the client certificate itself to identify the client. In case the certificate's private key is already lost, there is an alternative where you can authenticate with an administrator's token rather than with the client certificate: 

fwcld -clearCertificate -token <application_token> [-serverHost <fwserver_address> -serverPort <fwserver_port>]

Alternatively, you can also clear certificates en masse using the inventory superadmin token. In this case, you are allowed to clear the certificate of any client (obviously use with caution):   

curl -X POST https://<fwserver_address>:20445/auth/client/clear_certificates -H 'Authorization: <application_token>' -H 'Content-Type: application/json' -d '["<serial_1>", "<serial_2>", ...]'

Included in 13.1.1 and above are the options to clear with 'MAC address' or 'Device ID':

curl -X POST https://<fwserver_address>:20445/auth/client/clear_certificates?identifier=mac -H 'Authorization: <application_token_base64>' -H 'Content-Type: application/json' -d '["<mac_address_1>", "<mac_address_2>", ...]'

curl -X POST https://<fwserver_address>:20445/auth/client/clear_certificates?identifier=device_id -H 'Authorization: <application_token_base64>' -H 'Content-Type: application/json' -d '["<device_id_1>", "<device_id_2>", ...]'

The identifier parameter is optional, its default value is serial_number.

A dict of lists of clients for: SUCCESS, NOT_FOUND and ERROR statuses is returned.

Potential log entries

2019-06-12 7:12:02.481|main|FATAL|CLIENT|Unable to retrieve the contents of the cached custom field values: Error decrypting data
2019-06-12 7:12:02.833|main|INFO|CLIENT|CRL updated
2019-06-12 7:12:02.834|main|INFO|CLIENT|No certificate private key yet. Sending a certificate signing request to server my.FQDN.com.
2019-06-12 7:12:03.235|main|FATAL|CLIENT|Failed to send enrollment request (and CSR): error 400 a CSR for this client was already sent.
2019-06-12 7:12:03.235|main|INFO|CLIENT|Falling back to no certificate.
Troubleshooting

FileWave Client notification for zsh running in the background

What

When I upgraded my FileWave Client to 15.3.0 or newer I saw a popup saying "zsh is now running in the background". 

When/Why

This happens once when first going to version 15.3.0 or higher of the client on macOS. There is nothing to do. This popup is because the FileWave client needs permission to run zsh for scripting. It can be ignored and development is going to look at ways to suppress it so that in the future it should not show, but it should only happen 1 time on each machine and then even on newer versions of the clients you should not see it because it should already have the permission.

Related Content

Troubleshooting

FileWave Client Rename Behavior

Renaming a desktop client in the admin console will now change the Client Name inventory field to match the new name entered and also change the client name "sync" setting in the client's preferences. This ensures that the device is able to connect properly with FileWave instance without duplicated entries.  (The Device Name inventory filed is not modified)

So, when a client is renamed, the "Sync Computer Name" settings is turned off:

image.png

Further Details

Troubleshooting

FileWave Client Status Check: How to ask the client what it is doing on macOS and Windows

What

The FileWave client, available for both macOS and Windows, allows administrators to verify its status and understand the tasks it's currently handling. This can be accomplished by executing a specific command in the Terminal application on macOS, or the Command Prompt on Windows. This article provides instructions on how to use this feature for troubleshooting purposes.

When/Why

This feature is especially useful when you have direct access to the device and need to determine what the FileWave client is currently working on. It enables you to view the current status of the FileWave client, the filesets in inventory, and other crucial information.

You might find this feature beneficial when:

How

Follow the steps below to check the status of the FileWave client:

macOS

  1. Open the Terminal application on the macOS device.

  2. Execute the following command: /usr/local/sbin/FileWave.app/Contents/MacOS/fwcld -s

Windows

  1. Open the Command Prompt on the Windows device.

  2. Depending on the architecture of your Windows OS, execute the appropriate command:

    • For Windows using FileWave 15.5 or higher run: "C:\Program Files\FileWave\client\fwcld.exe" -s

After running the command, you will see output similar to the example below:

**************************
**FileWave Client Status**
**************************
User ID: 11354
Current Model Number: 660

Filesets in Inventory:

1. Fileset Mac MDM OS Update - macOS Monterey 12.6.3 12.6.3, revision ID 10148, ID 10148, revision ID 10148, version 1 - Apple MDM OS Update is not supported (0)
2. Fileset Mac MDM OS Update - Safari 16.3, revision ID 10149, ID 10149, revision ID 10149, version 1 - Apple MDM OS Update is not supported (0)
3. Fileset FileWave_macOS_Client_14.10.2_df52a47c77, revision ID 10169, ID 10169, revision ID 10169, version 1 - Active (0)
4. Fileset Profile - TeamViewerHost Allow Standard User, revision ID 10173, ID 10173, revision ID 10173, version 1 - Handled via MDM (0)
5. Fileset Profile - Microsoft  Defender - Kernel Extension, revision ID 10190, ID 10190, revision ID 10190, version 1 - Handled via MDM (0)
6. Fileset Profile - Microsoft Defender - Notifications, revision ID 10191, ID 10191, revision ID 10191, version 1 - Handled via MDM (0)
7. Fileset Profile - Microsoft Defender - Web Content Filter, revision ID 10192, ID 10192, revision ID 10192, version 1 - Handled via MDM (0)
8. Fileset Profile - Microsoft Defender - TCC, revision ID 10193, ID 10193, revision ID 10193, version 1 - Handled via MDM (0)
9. Fileset Profile - Microsoft Defender - Data Acceptance, revision ID 10194, ID 10194, revision ID 10194, version 1 - Handled via MDM (0)
10. Fileset Profile - Microsoft  Defender - System Extension, revision ID 10195, ID 10195, revision ID 10195, version 1 - Handled via MDM (0)
11. Fileset Profile - Microsoft  - Background Service, revision ID 10196, ID 10196, revision ID 10196, version 1 - Handled via MDM (0)
12. Fileset MS Defender macOS, revision ID 10197, ID 10197, revision ID 10197, version 1 - Active (0)
Filesets not meeting requirements:


Worklist:

The output provides the following information:

This information can assist you in understanding the tasks that the FileWave client is processing and aid in troubleshooting any issues.

Related Content

Troubleshooting

FileWave Windows Network Sweeper

What

Occasionally FileWave clients (Windows devices) can have an issue that prevents them from communicating.  Typically this is related to misconfiguration, user intervention, or a previously failed upgrade.  This article and associated content gives you a tool and a process for identifying and hopefully remediating issues on remote clients.

When/Why

Periodically running this tool during peak "online" times is a good practice just to see if there are devices out there you don't know about.  Of equal, and similar, use is using a GPO to enforce device enrollment and check-in.  This article: Client Deployment via GPO gives an example of deploying a client via GPO, but a batch process can be used to perform other compliance checks. 

How

OK, I am convinced to give this a try, but how do I do it, and are there any pre-requisites?

Pre-Requisites:

Windows Network Sweeper
FileWave Download.png

For ease of instuction, PSTools is included in this download, but it can be downloaded directly at: PSTools download

Process Overview:

image.png

image.png

Related Content

Digging Deeper

It is probably very helpful to see an overview and this process in motion, so video examples follow:

Technical Overview:
Example Usage:

.

Troubleshooting

PSExec as a Helper in Troubleshooting

What

The PS Tools from Microsoft (from SysInternals)  are a terrifically powerful tool to help you troubleshoot when all else fails.  In this article we'll look at how you can use PSExec to help troubleshoot an ill-behaving FileWave Client.

When/Why

From time to time, things don't work right.  None of us would be employed if this weren't the case, so let's look on the bright-side of that!  But what to do if a FileWave client on a Windows device is misbehaving, and you can't communicate through normal FileWave channels?  PSEXEC to the rescue.

How

Assumptions made in the following:
1) You have download PSTools, and unzipped
2) That you launched a cmd prompt as a domain admin user (makes credentials issue easier to deal with)
3) That you have changed directory into the directory where PSTools is located

We'll start by simply connecting to the remote computer by name in an interactive PSEXEC shell:

psexec64 \\computername -h cmd

You'll end up in a shell like the below ('exit' will allow you to leave that shell)

image.png

Now, what's remarkable about this is that shell is running as your domain admin account, and you can do anything on it you can do from the command line.  This article isn't meant to be a Windows CLI primer, but the following are some examples of things we could do if we assume we have a device that isn't reporting in correctly:

  1. Check the FileWave Client Service: 
    • sc query filewavewinclient
      image.png
  2. Stop the FW Client Service 
    • sc stop filewavewinclient
  3. Restart the FW Client Service 
    • sc start filewavewinclient
  4. If the service won't start or stop, maybe we need to kill it forcefully by:
    1. Looking for the client process 
      • tasklist | findstr fwcld

      • image.png


    2. And then killing it by PID 
      • taskkill /PID 16264 /F

      • Note that this same procedure can be very helpful to clear up a misbehaving Windows Update agent.  When Windows Update hangs, the service itself usually won't stop.  Taskkill /SVC | find wuauserv will identify the proper task to stop to correct this.  (A reboot is also corrective for this, but onviously impacts the use of the device)

  5. Check the FW Client Log for entries from today 
    • type c:\programdata\filewave\fwclient\fwcld.log | findstr mm-dd
    • (where mm-dd is today's date such as 05-16)
  6. Get the IP of the workstation 
    • ipconfig
  7. Restart the device (which is obviously destructive to any existing user) 
    • shutdown -r -t 0 -f
  8. Determine if there are other users logged in 
    • quser
    • image.png
  9. Get the last boot time 
    • Get-CimInstance -ClassName Win32_OperatingSystem | Select-Object LastBootUpTime

    • image.png

Related Content

Troubleshooting

Using PsExec to Remotely Restart the FileWaveWinClient Service

What

Using PsExec to remotely restart the "FileWaveWinClient" Windows service allows you to remotely manage the FileWave client on Windows devices. This can be useful in situations where the client is not functioning properly and needs to be restarted in order to resolve the issue.

When/Why

There may be a variety of reasons why you would need to remotely restart the FileWaveWinClient service on a Windows device. Some common reasons include:

How

To use PsExec to remotely restart the FileWaveWinClient service, you will first need to download and install PsExec on the device from which you will be initiating the restart. PsExec can be downloaded from the Microsoft TechNet website (https://docs.microsoft.com/en-us/sysinternals/downloads/psexec ).

Once you have PsExec installed, you can use the following command to remotely restart the FileWaveWinClient service:

psexec \[remote device] -u [username] -p [password] net start "FileWaveWinClient"

Replace [remote device] with the hostname or IP address of the remote device, and [username] and [password] with the appropriate credentials for the remote device.

Related Content

Digging Deeper

In addition to using PsExec to remotely restart the FileWaveWinClient service, you can also use the "net" and "sc" command-line tools to query and change Windows services.

To query a service using "net", you can use the following command:

net start [service name]

This will display the status of the specified service.

To start or stop a service using "net", you can use the following commands:

net start [service name] net stop [service name]

To change the startup type of a service using "net", you can use the following command:

net start [service name] [startup type]

Valid startup types include: boot, system, auto, demand, disabled

To query a service using "sc", you can use the following command:

sc query [service name]

This will display detailed information about the specified service, including its status, startup type, and binary path.

To start or stop a service using "sc", you can use the following commands:

sc start [service name] sc stop [service name]

To change the startup type of a service using "sc", you can use the following command:

sc config [service name] start=[startup type]

Valid startup types include: boot, system, auto, demand, disabled

Keep in mind that you will need to have the appropriate permissions on the remote device in order to use these commands. You can also use PsExec to execute these commands remotely, as described in the previous section.

Troubleshooting

Understanding and Resolving Proxy Communication Issues in FileWave

What

This article addresses the common communication issues encountered with FileWave, especially when using proxy servers like Lightspeed, Securly, and others. These issues often arise during periods of high network traffic, such as the re-deployment of devices within an organization. This article is meant to offer one possible reason for devices behind proxies could experience communication issues trying to talk to the FileWave Server.

When/Why

Communication problems with proxy servers tend to happen more frequently during peak network traffic times, such as the summer months when educational institutions are re-deploying devices for the new school year. The problem can manifest either through the proxy server being unable to handle the increased load or through port exhaustion if all network ports are in use. Understanding when and why this occurs will aid in prevention and troubleshooting.

How

To alleviate communication issues related to proxy servers, follow these steps:

  1. Assess the Situation: Check if the proxy server is overwhelmed with traffic or experiencing port exhaustion. Look for signs such as slower response times or connection failures.

  2. Bypass Filtering for Apple Devices: For organizations utilizing Apple devices, it is essential to bypass filtering for the IP range 17.0.0.0/8 as per Apple's guidance. This will prevent inspection of Apple traffic, which could otherwise lead to problems.

    For example, you may configure this in your proxy settings:

    # Bypass filtering for Apple IP range
Allow 17.0.0.0/8

  3. Consider Additional Public IPs: If port exhaustion is an issue, contemplate adding an additional public IP to expand the available network ports.

  4. Monitor and Adjust: Continuously monitor the situation and adjust configurations as needed to ensure smooth operations during peak times.

  5. Work with FileWave Support: Bring any issues to Customer Technical Support so that you don't have to investigate alone. There may also be the possibility of a FileWave Server issue that needs to be resolved.

Understanding the underlying architecture of the proxy server, along with FileWave's communication protocols, can be instrumental in troubleshooting and resolving these issues. Being proactive by preparing the network for expected traffic surges and adhering to recommended practices (like Apple's guidance for bypassing filtering) can prevent these challenges from occurring in the first place. Regular monitoring and adaptive strategies will ensure a resilient and responsive network environment.

Related Links


Troubleshooting

Using PowerShell to Remotely Check the Windows FileWave Client Status

What

The FileWave Client on Windows is like any other software service...the service can be impacted by computer uptime, user interference, crashes, etc.  This article gives you a way to INDEPENDENTLY check that a list of devices has the FileWave Client, and it is in working order (or not).

When/Why

Will you need this frequently?  Unlikely, but all the same, it is a great tool for sweeping a network to look for devices and confirm the FileWave client (for Windows only).  The code here does make some assumptions about your environment, but those are called out below.

How

So, you think the FileWave client may be broken or missing on some endpoints?  Wouldn't it be great if you could verify that remotely rather than having to confirm the devices by hand.  The following allows you to do just that.

#import a list of computers
$mypath=$MyInvocation.MyCommand.Path
$mypath=Split-Path $mypath -Parent
try {
    $computers=Get-Content $mypath\computers.txt -ErrorAction Stop
} catch {
    #no computers.txt file found
    write-host "`nTo use this utility, a text file called computers.txt must exist in the same location as the script.  The file should contain one computer name or IP per line"
    break
}

foreach ($computer in $computers) {
    $online=$false
    try{
        #try to resolve the name
        $online = Resolve-DnsName $computer -quicktimeout -ErrorAction Stop
        $online = $true
    }catch{
        #Catching errors...machine offline
        $online= $false
    }

    if (!$online) {
        #device not online...show it in UI so that we see progress, but don't write it to the results file since it isn't actionable
        write-host "$computer, Not online"
    } else {
        #device online, so let's just see if the service is there
        $fw_service=""
        try{
            #Getting service ...sometimes device might not allow collection (if RPC is unavailable for instance)
            $fw_service = Get-Service -ComputerName $computer  -Name 'FilewaveWinClient' -ErrorAction Stop
            $fw_service=$fw_service.Status
        }catch{
            #Catching errors...no filewave service
            $fw_service="no"
        }

        if ($fw_service -eq "no") {
            #no need to look further since we either can't talk to RPC, or there is no FW service
            write-host "$computer, No FW Service or RPC unavailable" 
            Add-Content -Path $mypath\output.txt -Value "$computer, FW Needs Installed or RPC Unavailable"

        } else {
            #fw is there as a service, so let's return status, version, and server address            
            try {
                #using C$ share, which won't require winrm
                $TargetPath = "\\$computer\C$\Program Files (x86)\FileWave\fwcld.exe"
                $fw_version = [System.Diagnostics.FileVersionInfo]::GetVersionInfo($TargetPath)
                $fw_version = $fw_version.ProductVersion       
            } catch {
                #Catching errors
                $fw_version="version not readable"
            }

            #get fw server address from registry
            try {
                #read server address from registry
                #we need remote registry turned on to read, but we'll turn it back off
                #note this does not account for an environment where remote-registry is on by default...if so, comment out the remote registry lines
                Get-Service -ComputerName $computer -Name RemoteRegistry | Set-Service -StartupType Manual -PassThru| Start-Service

                $Reg = [Microsoft.Win32.RegistryKey]::OpenRemoteBaseKey('LocalMachine', $computer)
                $RegKey= $Reg.OpenSubKey("SOFTWARE\\WOW6432Node\\FileWave\\WinClient")
                $fw_server = $RegKey.GetValue("Server")

                #turn remote registry back off
                Get-Service -ComputerName $computer -Name RemoteRegistry | Set-Service -StartupType Disabled -PassThru| Stop-Service
                
            } catch {
                #Catching errors...no registry
                $fw_server="server address not readable"
            }

            #write the output
            write-host "$computer, $fw_service, $fw_version, $fw_server"
            Add-Content -Path $mypath\output.txt -Value "$computer, $fw_service, $fw_version, $fw_server"
            
        }
    }
}

Assumptions made in the above code:
1.  There is a text file called computers.txt in the same location as the Powershell script
2.  That computers.txt file contains a computer name or IP per line (name is better if you have dynamic DNS)
3.  That the Powershell itself is running from a Domain Admin account...this avoids any credential related issues
4.  It is assumed that WinRM is not enabled in your environment (if it is this code could easily be made more elegant)

Note that this script could easily be modified to look at other services, to authenticate differently, and to take remediation.  As provided, it simply provides a list of results of device name, FW service status, FW client version, and FW server address assigned.  All very useful information for troubleshooting.  PSEXEC is highly recommended for taking corrective action.

Related Content

Digging Deeper

If you want a resource to pre-sweep the device list for devices that are online separately, you can use the following.  A refined list will just make the above script run a bit faster.

#Let's just look for a list of devices online

#import a list of computers
$mypath=$MyInvocation.MyCommand.Path
$mypath=Split-Path $mypath -Parent
$computers=Get-Content $mypath\online_test.txt

foreach ($computer in $computers) {
    $online=$false
    try{
        #try to resolve 
        $online = Resolve-DnsName $computer -quicktimeout -ErrorAction Stop
        $online = $true
        write-host $computer
    }catch{
        #Catching errors...machine offline
        $online= $false
    }
}

Troubleshooting

When does the inventory client run scans?

Inventory

The FileWave Client runs an inventory scan at startup, every time you execute a verify on the client, and every 24 hours.



Troubleshooting

Troubleshooting Deployment Issues with the FileWave Upgrade Fileset

If you’re experiencing issues deploying the Upgrade Fileset to devices, the resolution steps depend on the target operating system.

macOS Deployment

Issue: Devices show that the latest FileWave Client is not installed despite deploying the Fileset.
Solutions:
1. Reinstall on Selected Devices:
2. Alternatively, you can Redeploy the Fileset:
Cause:
This issue occurs due to the Privacy Preferences Profile (v3) required for the FileWave Client. The profile must install first, but it cannot complete until the FileWave Client is deployed. Redeploying ensures proper installation order.

Note: This should be a one-time occurrence unless a new profile is required with a major macOS update post-Sequoia.

Windows Deployment

Issue: Errors occur when deploying the Fileset due to improper extraction during setup.
Solution:
1. Remove and Recreate the Fileset:
2. Redownload and Extract the Fileset:
Verification:
After importing the Fileset, ensure its contents are correctly displayed in FileWave.
Examples:
Broken Example:

• Windows fileset: The extracted folder contains only a single ~Upgrade_Fileset_for_Windows.fileset folder containing unusable files.

image.png


Working Example:

• Windows fileset: The extracted folder includes only the temp folder, containing scripts/MSI required to update the Client, which is imported into FileWave as the Fileset.

image.png


By following these steps and verifying with the examples, you can ensure successful deployment of the FileWave Upgrade Fileset. If further assistance is needed, please contact FileWave Support.

Offboarding Clients


Offboarding Clients

Archiving Clients

One of the State options of FileWave is archiving clients.  Archived clients do not consume a FileWave licence.  Device records will continue to exist from the point of archive, but the device will no longer receive any communication with the FileWave Server.

Archived devices are known to be 'removed from the FileWave Model'.  Model Update changes will not apply.

Archived Clients are hidden from view by default, but there is the option to 'Show' them if desired:

image.png

Archiving, removes devices from the FileWave Model

A Model Update is required after making any state change.

 

Computer Clients

Once archived, computer clients will not be included in any model updates, nor will their inventory update with the server.  

At any point, the device may be removed back from archived using the Reinstate option.

Since the FileWave Client is not removed on archive, the device should continue to check back in as before, updating to the latest model.

Apple MDM enrolment is of concern when re-instating, as highlighted in the below section.

The following KB articles describe removing the FileWave Client.   If attempting to remove the client through FileWave, these Filesets should be pushed to devices prior to archiving:

Uninstall the FileWave Client on Windows

Uninstall the FileWave Client on macOS

Clearly, if the FileWave Client is removed from the device, a Reinstate will not cause the device to check back in.  The FileWave Client will requiring reinstalling.

Apple MDM

When archiving devices which are MDM enrolled, it is possible for the enrolment profile to be removed during the state change to archived.  Whether the enrolment profile removal is attempted is based upon either the type of enrolment or the FileWave Central Admin setting found in:

image.png

Devices will not be able to report success of the profile removal, since once the profile is removed, there is no longer a mechanism to report back success.

Archiving a device enrolled using Automated Device Enrolment (also know as DEP) will even attempt to remove enrolment profiles which are configured to be non-removable.  Indeed, Apple only supply two official options for removing an enrolment profile configured as non-removable: MDM command to remove (as triggered by archiving) and wiping the device.

See the troubleshooting section below for further information on removing a non-removable profile.

Troubleshooting

Since MDM enrolment profiles may be configured to be non-removable, how can this be addressed if for some reason the command to remove the profile is not received, since it is not possible to re-instate and try another archive.

If the reason the below is being attempted is due to a device no longer appearing to be MDM enrolled despite it originally being otherwise, recommendation would be to try the below option for re-enrolment, before using the extreme method of disabling SIP and editing the OS.

Apple's SIP (System Integrity Protection) prevents certain folders and files being altered, enrolment profile and related files included.  Therefore, to remove a non-removable profile without wiping the device, involves disabling SIP, removing the related files and then reinstating SIP for security.

The below methods are not supported by Apple or FileWave and any unexpected behaviour from attempting any of the following is the sole responsibility of those actioning the commands.

Disabling SIP
# csrutil disable  && reboot

This should both disable SIP and cause the computer to reboot to finalise the process.

Removing Enrolment

Enrolment profile and matching files are found in the following directory:

# /var/db/ConfigurationProfiles/

Use the following commands to remove profiles and reinstate SIP:

# rm -rf /var/db/ConfigurationProfiles/Store/*
# csrutil clear
# reboot
Re-Enrolment

If it is deemed necessary to re-enrol the device, follow these final steps:

On completion the device should have re-enrolled.  Confirmation may be observed with the following command and similar output.  

Output may vary depending upon macOS version.  Server name will be the name of the server the device enrolled with.

# sudo profiles status -type enrollment
Enrolled via DEP: Yes
MDM enrollment: Yes (User Approved)
MDM server: https://demoserver.filewave.net:20443/ios/mdm

 

 

Offboarding Clients

Retiring a device from FileWave

Whether selling or removing devices that no longer function or are beyond use, it may be necessary to remove them from FileWave.  The following steps should assist with this process.

The basics are:

Apple Business or School Manager Specific

Where devices are MDM enrolled through a Business or School Manager account, if the devices are no longer going to belong to the organisation, they should be released from Apple.  Please see Apple's documentation to action this process:

After releasing a device, a subsequent synchronisation with DEP should remove the device from the DEP Associations Management view.

If devices are not released, after being wiped, they will force the user to re-enrol the device, if there is still an associated DEP Enrolment Profile

Pre-Deletion

There are two choices:

Wipe

Either locally trigger devices to be wiped or where possible, FileWave Central Admin App may send a command to wipe devices.  Update Model after actioning a Wipe command.

Not Wiping

If devices are not to be wiped, enrolment should be removed from the devices.

Device Type Apple MDM Enrolled FileWave Client Enrolled
Apple Mobile Remove Enrolment Profile*
 -
Apple Computer Uninstall FileWave Client
Windows -

* Apple Enrolment Profile may be removable from Settings.

 If Apple devices are enrolled with a setting to prevent the MDM Enrolment Profile from being removed through Settings, Archiving a device sends a command to remove the Enrolment Profile from the device.

To Archive a device, open the FileWave Central Admin App, select device, right click and choose Client State > Archive, followed by an Update Model.

Uninstalling FileWave Client

macOS

Please follow the instructions on removing the FileWave Client

Windows

  1. Click on the Start Menu button

  2. Type remove in the search bar

  3. Choose Add/Remove Programs

  4. Scroll down to find the FileWave Client

  5. Click Remove

  6. Allow the FileWave Client to uninstall

Deletion

Once devices have been wiped or any enrolment has been removed, the devices may then be deleted from FileWave.

  1. Open the FileWave Central Admin App

  2. Select device(s) from the Clients view

  3. Right click
  4. Choose Delete
  5. Update Model

Archived devices may be either deleted or left in FileWave.  Archived clients are merely fixed records, there is no further attempts to communicate with the device and they do not use up FileWave client licences.

If any enrolment configuration is not removed from the device prior to deletion, the device will attempt to check back and may recreate the device record.

Offboarding Clients

Uninstall the FileWave Client on Windows

Description

The below Fileset can be used to uninstall the FileWave client on Windows machines. 

Ingredients

Directions

  1. Download the attached Fileset from the recipe.
  2. Drag and drop the unzipped Fileset in to your Filesets tab. Please make sure to drag it in your root level of your Filesets structure so it is not accidentally deployed to devices. This Fileset will uninstall the client and break communication to your FileWave server.
  3. Associate the Fileset to machines that you want to remove from FileWave.
  4. Once the Fileset is sent out the devices will not check back in and can be deleted from FileWave.
Windows-ClientUninstaller.fileset.zip

Last tested successfully November 10th, 2021. 


Offboarding Clients

Uninstall the FileWave Client on macOS

Description

The below methods can be used to uninstall the FileWave client on macOS machines. 

Updated with version 4.1.  Version 4 did not allow for the removal of the FileWave VNC client and as such will cause devices to reboot and not uninstall the FileWave Client.  Please update to version 4.1 to avoid this issue.  Version 4.1 will still work with older version of FileWave Client.

Ingredients

Directions

Fileset

  1. Download the attached Fileset and unzip
  2. Drag and drop the unzipped Fileset in to your Filesets tab. Please make sure to drag it in your root level of your Filesets structure so it is not accidentally deployed to devices. This Fileset will uninstall the client and break communication to your FileWave server.
  3. Associate the Fileset to machines that you want to remove from FileWave.
  4. Once the Fileset is sent out the devices will not check back in and can be deleted from FileWave.
↓ macOS
FileWave Download.png

Standalone

  1. Download the attached script
  2. Use Terminal to run the script locally as root
↓ macOS
FileWave Download.png

This will uninstall the FileWave Client, but it will not remove an MDM enrolment profile if installed.  As such, the device may still be able to connect back to the FileWave Server over MDM, but will be unmanageable.  Additionally, if the Custom PKG is configured to instal beyond initial enrolment, MDM can reinstall the client onto the device again.  Ensure the MDM profile is also removed if removing the client from FileWave.

Offboarding Clients

Removing Android Devices

Wipe Device

Sending a wipe command to a device should cause the device to erase.  After doing so, on the next sync from Google, the device should turn red in FileWave.  It should then be possible to delete the device and Update the Model.

Removing a Device Without Enrolment

If the device is locally erased or the FileWave Client is removed from the device, FileWave and Google won't be aware of this.  Attempting to delete the device from FileWave will only seem successful until the next synchronisation with Google, when the device will be re-added.

Addressing this is actually exactly the same as above.  Despite the device no longer being enrolled, by sending a Wipe command to the device, on next synchronisation with Google, the device should turn red in FileWave and may be deleted just as above.