Locking Devices

What is it?

Use this article to distinguish Lock / Unlock from Lock Device. They sound similar, but they control different behavior.

The locking behavior is the same for macOS, Windows, iOS, and non-EMM Android.

Answer

Lock / Unlock

Lock binds a FileWave Client to its current model number. During a migration or update, a locked client ignores new manifests from the server until it is unlocked. See Upgrading your On-Premise FileWave Server.

Unlock allows the device to update to the latest model.

Lock Device

Lock Device locks the device screen. The user cannot use the device again until the required passcode, if present, is entered.

Additional information

When a client is locked to the current model, Kiosk is not available to the user. Kiosk can still open, but it displays a message that the user is blocked.

A locked client shows a lock icon or lock text in Client View, Device Info, and Client Monitor: