Backup Procedures for FileWave Hosted Servers

What

This article explains what FileWave backs up for Hosted FileWave Servers, how often those backups run, and when a restore request usually applies.

When/Why

FileWave performs daily backups for Hosted FileWave Servers and retains those backups for 30 days. These backups support recovery from hosted-server data loss, database or file corruption, and similar server-side recovery scenarios.

How

Backups run daily and are stored in highly available AWS S3 buckets. The backup set includes FileWave server data, configuration, certificates, logs, and related service paths, including:

• /usr/local/filewave/fwxserver/DB
• /private/var/log
• /usr/local/filewave/fwxserver/Data Folder
• /usr/local/filewave/instrumentation_data
• /usr/local/filewave/apache/conf
• /usr/local/filewave/apache/logs
• /usr/local/filewave/apache/passwd
• /usr/local/filewave/django/filewave
• /usr/local/filewave/conf
• /usr/local/filewave/certs
• /usr/local/filewave/fwcld
• /usr/local/filewave/ipa
• /usr/local/filewave/log
• /usr/local/filewave/media
• /usr/local/filewave/tmp
• /var/log
• /usr/local/filewave/scripts
• /usr/local/etc
• /tmp
• /usr/local/filewave/nats
• /install/docker-entrypoint.sh
• /usr/local/filewave/tls
• /etc/filewave_init
• /etc/filewave_setup

Hosted customers do not have direct access to these backup files. If a hosted restore is needed, contact FileWave Technical Support. Restore requests are generally handled for situations such as database corruption, file corruption, or hosted-infrastructure recovery after a major service incident.

Related Links

• FileWave Server Backup and Restore for self-managed/on-premises FileWave Servers

Digging Deeper

Self-managed FileWave Servers use the separate backup and restore process linked above. Hosted FileWave customers should work through FileWave Technical Support because hosted-server backup storage and restore operations are managed by FileWave.