# Backup Procedures for FileWave Hosted Servers

# What

This article explains what FileWave backs up for Hosted FileWave Servers, how often those backups run, and when a restore request usually applies.

# When/Why

FileWave performs daily backups for Hosted FileWave Servers and retains those backups for 30 days. These backups support recovery from hosted-server data loss, database or file corruption, and similar server-side recovery scenarios.

# How

Backups run daily and are stored in highly available AWS S3 buckets. The backup set includes FileWave server data, configuration, certificates, logs, and related service paths, including:

- /usr/local/filewave/fwxserver/DB
- /private/var/log
- /usr/local/filewave/fwxserver/Data Folder
- /usr/local/filewave/instrumentation\_data
- /usr/local/filewave/apache/conf
- /usr/local/filewave/apache/logs
- /usr/local/filewave/apache/passwd
- /usr/local/filewave/django/filewave
- /usr/local/filewave/conf
- /usr/local/filewave/certs
- /usr/local/filewave/fwcld
- /usr/local/filewave/ipa
- /usr/local/filewave/log
- /usr/local/filewave/media
- /usr/local/filewave/tmp
- /var/log
- /usr/local/filewave/scripts
- /usr/local/etc
- /tmp
- /usr/local/filewave/nats
- /install/docker-entrypoint.sh
- /usr/local/filewave/tls
- /etc/filewave\_init
- /etc/filewave\_setup

Hosted customers do not have direct access to these backup files. If a hosted restore is needed, contact FileWave Technical Support. Restore requests are generally handled for situations such as database corruption, file corruption, or hosted-infrastructure recovery after a major service incident.

## Related Links

- [FileWave Server Backup and Restore](https://kb.filewave.com/books/filewave-server/page/filewave-server-backup-and-restore "FileWave Server Backup and Restore") for self-managed/on-premises FileWave Servers

# Digging Deeper

Self-managed FileWave Servers use the separate backup and restore process linked above. Hosted FileWave customers should work through FileWave Technical Support because hosted-server backup storage and restore operations are managed by FileWave.