FileWave Error Codes

Server

Error Context Explanation Solution
-8 During Database Verification There are some orphaned objects in the database The first thing to do is to run a DB compact. You can run it from Xserver
monitor which is in /Applications/FileWave.
This should solve the issue.

If the compact is not fixing it, then we must be missing a certain type of
cleanup in that operation. Generally, this doesn't pose a problem. If you'd
like, you can stop the server and zip up the /fwxserver/Data Folder/*dat
and*idx files and post them to our ftp site.
-1 While doing a Model Update you see a blank window error creating Fileset File: XXXXXX, folderID: YYYYYYY not found, database damaged, call FileWave Tech Support
889|0xb0513000|FATAL|Error: -1 when updating filesets during model update
This issue is fixed in FileWave version 4.1.1.

If you are hitting this issue please upgrade Filewave Admin to 4.1.1.
14 Error 14 on file, found process: fwxserver/XXXXX exiting due to database error: 14 (Only Applicable to Server 3.7.4) This is a soft database failure caused by a hard restart of the FileWave Server, it doesn't actually reflect a serious issue, but will cause the server to stop. Upgrade to 3.7.5 to 4.0.X
<br>fwxserver conflicts with fw-mdm-server-10.1.1-1.0.x86_64<br> upgrading to FileWave 11.x from a previous version This is normally caused by upgrading from a system that originally installed filewave with two packages:

fw-mdm-server

fwxserver
As of version 11, FileWave installs both servers with just the single fwxserver installer.
To fix this simply remove the mdm component before updating the server.
This will not remove any of your MDM data

<br>sudo yum remove -y fw-mdm-server<br>

Client / Admin

Error Context Explanation Solution
-150   the file size downloaded to disk does not match the file size stored in the database of the FileWave Server Delete this file from the Fileset and add a fresh copy from the Admin's hard disk
-125 Client downloading fileset Booster does not have the file to serve to the client yet and so the client will try again later Please wait
-13 fwgui is not running On the client fwgui process is not running Restart the filewave client from terminal :

macOS / Linux

<br>sudo fwcontrol client restart<br>
-3 During Admin File Upload On slow networks an upload may timeout.  
-1 Not in inventory That comes from a client attempting to activate a fileset before it has downloaded it. After the model update, it adds the activation action back into the queue Please wait for sometime as the client is still downloading the fileset and once it has finished downloading it will activate
2 reading file from disk This error is due to a wrong offset request Upgrade to 3.7.5 or 4.0.4 will solve this issue
15   This could happen if there is no or very less disk space left on the booster that the client is downloading the filesets from Please check if the booster has enough free disk space. If the disk space is enough and still you are seeing this error contact support help.filewave.com
32 while trying to send file data XXXXXD (Where XXXXX is the file ID) Error 32 means broken pipe in the network. Generally this error should
 resolve by itself if everything in the network is fine.

Troubleshooting : check to ping from the booster/server to client and vice versa
and check if the problem doesn't exist in the network 1. If you see this error for long time try to remove the association of this
fileset with the client and than associate again. This should solve the
problem.
2. Update to latest Filewave 3.7.X or 4.0.X
Failed CRC Validation   A CRC check is a form of a checksum which is used to make sure data in files is the same on the client as on the server. The error "failed CRC validation" means that files on the client for whatever reason are being altered compared to what is on the server. Please send the client log file from the client exhibiting this issue to support help.filewave.com
Kiosk Errors   See: VPP Kiosk Errors  

Booster

Error Context Explanation Solution
Failed CRC Validation   A CRC check is a form of a checksum which is used to make sure data in files is the same on the client as on the server. The error "failed CRC validation" means that files on the client for whatever reason are being altered compared to what is on the server Please send the booster log file from the booster exhibiting this issue to help.filewave.com



Revision #2
Created 13 June 2023 02:17:11 by Josh Levitsky
Updated 2 January 2024 17:14:43 by Josh Levitsky