Technical Support Tools

About

These are the FileWave Automated tools. We provide these scripts and automation tools to our customers to help them in their systems.

Tools Selection

Port Tester
The Port Tester (PT) is a utility to help verify that all the needed firewall ports are open. This tests both the server being able to get out and devices getting in. See the Default TCP and UDP Port Usage for the ports needed.

Windows - https://supportresources.filewave.com/downloads/Porttester_Win.zip
macOS - https://supportresources.filewave.com/downloads/Porttester_Mac.zip
Team Viewer
The Team Viewer (TV) Quick Support agent is a customized Team Viewer client. Download this client, launch it, and let support know the ID and Password it provides to allow them to remotely connect to your server and assist you.

Windows - https://supportresources.filewave.com/downloads/TeamViewerQS.exe
macOS - https://supportresources.filewave.com/downloads/TeamViewerQS.app.zip
Debug Uploader Tool

The Debug Uploader Tool (UT) is a utility that runs on the server that will collect the debug information and securely upload it to support.

 

Debug Uploader Tool  - ut.filewave.com


Revision #4
Created 13 June 2023 02:05:49 by Josh Levitsky
Updated 2 January 2024 17:14:43 by Josh Levitsky