# Apple ID prompt still appears even when Activation Lock Bypass Code is used during Remote Wipe

## Problem

When a supervised iPhone or iPad is remotely wiped with **Remove Activation Lock** selected, activation should not require the user's Apple ID password. FileWave uses the stored Activation Lock bypass code from **FileWave Central > Assistants > Activation Lock Management...**. If the Apple ID prompt still appears, use the bypass code as the password instead of entering the user's Apple ID credentials.

## Environment

- Supervised iOS/iPadOS devices
- FileWave MDM

## Resolution

At the Apple ID prompt after Remote Wipe, leave the Apple ID field blank and enter the device's Activation Lock bypass code in the password field. Find the code in **FileWave Central > Assistants > Activation Lock Management...**. Enter it **exactly** as shown, including capitalization and dashes.

Keep the username (Apple ID) field empty.

![zfX2D3jVfAySlGqT-embedded-image-aoadbhaq.png](https://kb.filewave.com/uploads/images/gallery/2023-07/zfX2D3jVfAySlGqT-embedded-image-aoadbhaq.png)

## Additional information

- [Apple: Use Mobile Device Management and Find My Activation Lock](https://support.apple.com/en-ca/HT202804)