Kiosk
- Self-Service Kiosk Overview
- FileWave Kiosk for macOS and Windows overview (15.3+)
- FileWave Kiosk for iOS/iPadOS overview (15.3+)
- App Portal / Kiosk v2 transition (15.3+)
- FileWave App Portal for iOS (IPA Install)
- Automatic updating of iOS/iPadOS Kiosk (15.3+)
- FileWave Kiosk displays Company Information
- Kiosk Package Updates Category (macOS PKG)
- Kiosk should show only Kiosk associated Apps (15.3+)
- Setting the Primary Color, Name and Logo in Kiosk/App Portal (15.3+)
- App Portal on iOS/iPadOS devices that don't support the application (15.3+)
- Applications Preventing Reboot (macOS/Windows)
- Troubleshooting
Self-Service Kiosk Overview
FileWave supports two methods of distributing content. The first is direct interaction from the FileWave Admin(s) where applications and other content are associated with devices or Groups of devices as part of a centrally managed deployment scheme. The second method is by using the self-service Kiosk and allowing the end user to choose the items to be installed on their device. Because the FileWave processes run at root level, the end user does not need to be a local administrator in order to install applications and content through the Kiosk.
The Kiosk is activated on computers by installing the FileWave client and having at least one Fileset configured as a Kiosk item associated with that Client. The Kiosk is activated on a mobile device when that device enrolls with the FileWave MDM.
Filesets can be configured as Kiosk items in FileWave Admin and can be added to unique categories, such as a specific department or class, or just by application type. You can even create a Kiosk Fileset of an iOS application from the App Store. The user gets the link to the store and the application or book would be downloaded from Apple when they request it. Kiosk items can be managed using Apple's VPP Managed Distribution model so that assigned applications can be installed by a user; but returned to the FileWave Admin for re-use at a later date.
Mobile Kiosk versus Desktop Kiosk
- Mobile: FileWave Kiosk for iOS/iPadOS overview (15.3+)
- Desktop: FileWave Kiosk for macOS and Windows overview (15.3+)
Related Content
- Setting the Primary Color, Name and Logo in App Portal (15.3+)
- Applications Preventing Reboot (macOS/Windows)
FileWave Kiosk for macOS and Windows overview (15.3+)
This article will explain the details of the refreshed Kiosk for macOS and Windows that is included in FileWave 15.3+.
Browse Payloads/Filesets
The "Browse Payloads/Filesets" screen is a central feature within the app that enables users to explore and discover a diverse array of payloads/filesets available for access or download. Much like the experience of browsing through the Android Play Store or the Apple App Store, this screen offers users an organized and visually appealing interface that showcases different payloads/filesets, each accompanied by relevant details and information.
Key components and elements commonly found on the "Browse Payloads/Filesets" screen include:
- Company Logo: The visual representation of the company's logo, reinforcing brand identity and providing a familiar visual reference.
- Device Info: A button leading to the "Device Information" page provides users with quick access to essential insights about specific devices, such as company details, enrollment information, verification status, and app version.
- Payload/Fileset icon: Each payload/fileset is represented by an icon that provides a visual cue of its content or purpose.
- Payload/Fileset Name: The name of the payload/fileset is displayed alongside the corresponding thumbnail. This gives users a quick understanding of the payload's/fileset's context.
- Install/Uninstall Button: This view includes an "Install"/”Uninstall” button that users can click to initiate the installation/uninstallation process of the selected payload/fileset, streamlining the user's interaction and providing a clear call to action.
- Reinstall Button: This button is visible in two cases (for non-VPP filesets):
- When the user tried to install fileset, and installation failed for some reason:
- When the fileset is already installed on the device.
- Button Behavior: The installation process is now accompanied by clear button states, reflecting the various stages:
- Install: Initiates the installation process.
- Requested: Indicates that an installation request is pending.
- Uninstall: Allows users to uninstall the selected payload/fileset.
- Number of items: The number of items shows how many items are visible on the screen.
- Search Box: A search box is conveniently integrated, empowering users to quickly locate specific payloads/filesets based on keywords. This feature enhances precision and accelerates the search process.
- Scalable Left Sidebar: Responding to user preferences, the left sidebar is now scalable, allowing users to customize its width, expanding or minimizing it based on their preference. This flexibility enables users to optimize their workspace, with the left sidebar scalable up to 50% of the screen size.
These enhancements not only simplify the user experience but also provide a comprehensive set of tools for effective payload/fileset management. By incorporating these features, we aim to empower users with a more personalized and efficient approach to navigating and managing their payloads/filesets within FileWave.
- Payload/Fileset Cards: Each payload/fileset is usually presented as a card containing its icon and name. Tapping on a card leads to a more detailed page for the payload/fileset.
- Pagination: If there are numerous payloads/filesets available, an infinite scrolling mechanism helps users navigate through multiple pages of listings.
- Scrolling Animations: Fluid scrolling animations and transitions contribute to a smooth browsing experience, enhancing users' engagement while exploring different payloads/filesets.
- Loading Animation: During data retrieval, a loading animation provides users with visual feedback, indicating that the app is actively fetching and populating the content.
- Error Handling: Robust error handling mechanisms ensure that clear and user-friendly error messages guide users in case of connectivity issues or technical glitches.
- Flags for Enhanced Communication: In the pursuit of transparent communication, we've introduced flags that offer clear insights into specific aspects of payloads/filesets. These flags include:
- Restart Needed: A flag signaling that the installation or update of a payload/fileset requires a system restart for the changes to take effect. This ensures users are promptly informed about necessary actions for seamless functionality.
- Software Update: This flag indicates that the payload/fileset represents a software update. Users will receive relevant messages, guiding them through the update process and ensuring they stay informed about crucial software enhancements.
- VPP support (macOS):
- JOIN Modal for Organization Selection:
- macOS users accessing the JOIN section will encounter a modal displaying a comprehensive list of organizations available for joining. This intuitive interface simplifies organization selection and facilitates seamless integration with VPP.
- Streamlined Registration Process:
- Upon selecting the "Join" button, macOS users will seamlessly transition to the App Store app to complete the registration process. This streamlined workflow minimizes user effort and enhances efficiency in finalizing organization registration.
- Dynamic Organization Visibility:
- Upon successful registration with an organization, it will be automatically removed from the list of available organizations. This dynamic update ensures that macOS users are presented with accurate and relevant options, optimizing their selection process.
- User-Friendly Interface:
- If there are no more organizations available for joining, the list at the bottom right will intelligently hide, providing a cleaner interface for macOS users. This decluttered view enhances user experience and facilitates focused decision-making.
- Compatibility with VPP Versions:
- Registration functionality is fully compatible with both VPP v1 and VPP v2, ensuring seamless integration and operation across different VPP versions for macOS users.
- Error handling (in case installation failed):
- Icons with error text tooltips are shown in the Apps List page, providing users with quick access to error information.
- JOIN Modal for Organization Selection:
Payload/Fileset details view
We are excited to introduce significant enhancements to the Desktop Kiosk versions, mirroring the user-centric improvements made for iOS/iPadOS. With these updates, users can expect a more intuitive and informative experience when interacting with filesets and payloads on their desktop devices.
Key Features:
- Details View Redesign:
- The "Details View" on Desktop Kiosk now mirrors the comprehensive and informative interface seen on iOS/iPadOS. Users encounter a screen that offers in-depth information about selected filesets/payloads, empowering them to make informed decisions.
- Key Elements and Components:
- Fileset/Payload Icon: Visual identifiers help users quickly recognize the selected fileset/payload.
- Fileset/Payload Name: Clear titles provide clarity about the content or purpose.
- Creator Information: Details about the developer or source establish credibility and context.
- Description: Comprehensive descriptions outline functionality, features, and benefits.
- Information: Users can access details like the last update date, version, and size of the fileset.
- User Interaction Buttons: Interactive buttons allow users to initiate actions such as installation, with progress updates visible until completion.
- Return to Browse: A back button facilitates seamless navigation back to the previous browsing screen.
- Scrolling Animations: Fluid animations enhance the browsing experience, providing engaging transitions between content.
- Loading Animation: Visual feedback informs users of data retrieval processes, ensuring they are aware of ongoing operations.
- Error Handling: Robust error messages guide users through connectivity issues or technical glitches, maintaining a smooth user experience.
These enhancements aim to streamline the desktop browsing experience, aligning it closely with the intuitive interface seen on iOS/iPadOS. By providing users with comprehensive information and intuitive navigation, the Desktop Kiosk versions empower users to make informed decisions and maximize productivity.
Device Information view
We're thrilled to unveil enhancements to the Device Information view on Desktop Kiosk, paralleling the user-centric improvements made for iOS/iPadOS. This revamped interface provides users with a comprehensive overview of vital device details, fostering transparency and effective management within the app's ecosystem.
Key Features:
These enhancements bolster transparency and facilitate efficient device management within the Desktop Kiosk environment. By providing users with a holistic overview of device and server information, coupled with booster management capabilities, the Desktop Kiosk version empowers users to make informed decisions and optimize their workflows with ease.
Logo and primary color selection
The Adding Logo and Primary Color Selection feature enhances customization within the app by enabling users to personalize the visual representation of their profiles or entities. This feature allows users to define their brand identity and establish a cohesive look and feel throughout the app. Here's how the feature works:
- Logo Upload: Users can upload their company or entity logo, which serves as a distinctive visual identifier. The logo could be in various formats, such as JPEG, PNG,... Once uploaded, the logo is displayed in relevant sections of the app where the user's profile or entity is showcased.
- Primary Color Selection: Users can choose a primary color that resonates with their brand's identity. This color becomes the dominant hue used for interface elements such as buttons, headers, and accents throughout the app. Users can select the color from a color palette or enter a custom color code.
- Visual Consistency: The uploaded logo and selected primary color are applied consistently across various sections of the app. This ensures a coherent and visually pleasing experience for users and anyone interacting with their profiles or entities within the app.
- Personalization: By allowing users to upload their logos and select a primary color, the app offers a personalized touch, making users' presence and contributions stand out within the app's environment.
- Branding Impact: The combination of a unique logo and primary color strengthens brand recognition and recall, creating a strong visual association with users' profiles or entities.
- User-Friendly Interface: The process of adding a logo and selecting a primary color is designed to be intuitive, with clear instructions and user-friendly controls that guide users through the customization process.
- Flexibility: Users can update or modify their logo and primary color selection at any time to reflect changes in their branding or preferences.
The "Add Logo and Primary Color Selection" feature empowers users to infuse their identity into the app's interface, enhancing recognition, and contributing to a personalized and engaging experience for both users and their audiences.
Related Content
- App Portal / Kiosk v2 transition (15.3+)
- Setting the Primary Color and Logo in Kiosk/App Portal (15.3+)
FileWave Kiosk for iOS/iPadOS overview (15.3+)
What
The Self-Service Kiosk is how you can offer an easy way for your users to install approved software without the need for IT to specifically assign it to a iPad or iPhone. Instead, you can assign a collection of approved applications to your devices, and then your users can pick from that collection whatever apps they need. The FileWave App Portal is getting a major overhaul starting with FileWave Version 15.3. You'll automatically see this new Kiosk pushed out to your iPhones and iPads when you upgrade to any version of FileWave from 15.3 or higher as discussed in: Automatic updating of iOS/iPadOS Kiosk (15.3+)
When/Why
The transition from Technical Preview version 15.1 to the Production version 15.3 of our app signifies a major leap forward in terms of user experience and visual appeal, much like the transformation seen when comparing the Android Play Store and the App Store. In this upgrade, the primary focus has been on completely revamping the user interface (UI) to provide a sleek, modern, and highly intuitive platform that caters to our users' evolving expectations.
With version 15.3.1, the app undergoes a stunning visual makeover, drawing inspiration from the aesthetic excellence of both the Android Play Store and the App Store:
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Unified Design Paradigm: Our new UI design unifies elements from both the Android Play Store and the App Store, creating a harmonious blend of familiarity and innovation. This design consistency ensures that users across various platforms feel comfortable while navigating the app.
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Intuitive Navigation: Introduces a reimagined navigation system. Users can effortlessly explore and discover content thanks to intuitive menus, recognizable icons, and seamless navigation flows, akin to the ease of navigation in both app marketplaces.
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Visual Delight: The new UI is not just about functionality; it's a visual treat. Engaging animations, subtle transitions, and tastefully curated visuals combine to make every interaction with the app a delightful experience, echoing the immersive nature of the Android Play Store and the App Store.
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Enhanced Customization: Introduces enhanced customization options, allowing users to personalize their interface just as they would within the Android Play Store and the App Store. Users can arrange and prioritize content according to their preferences, granting them a sense of ownership over their app experience.
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Responsive Design: Much like the Android Play Store and the App Store's responsiveness across devices, our app now adapts seamlessly to various screen sizes and orientations. This ensures a consistent and optimized experience whether users are browsing on smartphones, tablets, or desktops.
By transitioning to the 15.3 release of the Kiosk, with a UI overhaul reminiscent of the Android Play Store and the App Store, our app solidifies its commitment to delivering an unparalleled user experience. This transformation isn't just about aesthetics; it's a testament to our dedication to meeting the evolving needs of our users in an engaging, intuitive, and visually striking manner. As we bridge the gap between the old and the new, version 15.3 sets the stage for a future where our app continues to evolve in tandem with user expectations and industry trends.
How
Browse Payloads/Filesets
The "Browse Payloads/Filesets" screen is a central feature within the app that enables users to explore and discover a diverse array of Payloads/Filesets available for access or download. Much like the experience of browsing through the Android Play Store or the Apple App Store, this screen offers users an organized and visually appealing interface that showcases different Payloads/Filesets, each accompanied by relevant details and information.
Key components and elements commonly found on the "Browse Payloads/Filesets" screen include:
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Company Logo: The visual representation of the company's logo, reinforcing brand identity and providing a familiar visual reference.
-
Device Information: A button leading to the "Device Information" page provides users with quick access to essential insights about specific devices, such as company details, enrollment information, verification status, and app version.
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Payload/Fileset icon: Each Payload/Fileset is represented by icon that provides a visual cue of its content or purpose.
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Payload/Fileset Name: The name of the Payload/Fileset is displayed alongside the corresponding thumbnail. This gives users a quick understanding of the payload's/Fileset's context.
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Install Button: This view includes an "Install" button that users can click to initiate the installation process of the selected Payload/Fileset, streamlining the user's interaction and providing a clear call to action. If the Payload/Filesets is already installed, button will not be visible.
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Category Filters: Users can typically filter Payloads/Filesets by Types such as "Applications," "Books," "Documents," and more. Filtering is possible by Categories (these should be configured in FileWave Central) and also by Status (Installed, Not Installed). This categorization helps users narrow down their search based on their specific interests.
| iPhone | iPad |
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- Search Bar: A search bar allows users to directly search for specific Payloads/Filesets by their name.
- Payload/Fileset Cards: Each Payload/Fileset is usually presented as a card containing its icon and name. Tapping on a card leads to a more detailed page for the Payload/Fileset.
- Pagination: If there are numerous Payloads/Filesets available, an infinite scrolling mechanism helps users navigate through multiple pages of listings.
- Access/Download Button: A clear button to access or download the Payload/Fileset is generally included on each card, allowing users to initiate the relevant action seamlessly.
- Scrolling Animations: Fluid scrolling animations and transitions contribute to a smooth browsing experience, enhancing users' engagement while exploring different Payloads/Filesets.
- Loading Animation: During data retrieval, a loading animation provides users with visual feedback, indicating that the app is actively fetching and populating the content.
- Error Handling: Robust error handling mechanisms ensure clear and user-friendly error messages guide users in case of connectivity issues or technical glitches.
- Landscape and Portrait Views: The screen seamlessly adapts to both landscape and portrait orientations for iPad, while for iPhone only portrait orientation is available, ensuring a consistent and optimal browsing experience across different device orientations.
| iPhone | iPad |
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The "Browse Payloads/Filesets" screen serves as a gateway for users to immerse themselves in the app's content ecosystem, allowing them to discover and access various Payloads/Filesets that align with their needs and interests. Its design, layout, and functionality play a crucial role in delivering a user-friendly and enjoyable browsing experience, reminiscent of the fluid exploration on the Android Play Store and the Apple App Store.
Payload/Fileset details view
The "Details View" is the screen that users encounter after clicking on a specific Payload/Fileset they wish to install or access. This screen provides comprehensive information about the selected Fileset, offering a deeper understanding of its features, functionality, and relevance. Much like the detailed view of an app in the Android Play Store or the Apple App Store, this interface is designed to empower users to make informed decisions about their installation or usage.
Key elements and components often present on the "Details View" include:
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Fileset/Payload Icon: The icon representing the selected Payload/Fileset, serves as a visual identifier for users.
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Fileset/Payload Name: The name or title of the Fileset, providing clarity about the content or purpose.
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Creator Information: Details about the developer, creator, or source of the Fileset, establishing credibility and context.
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Description: A comprehensive description of the Fileset's functionality, features, and benefits, outlining what users can expect.
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Information: Provides information regarding when was Fileset last updated, and what is the version and size of the Fileset.
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Screenshots or Previews: Visual representations of the Fileset's interface, content, or use cases through screenshots or short videos.
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User Interaction Buttons: Buttons to perform actions - "Install" enabling users to initiate the desired action. Once the Install is triggered, the button will change state to show the progress of the installation. Once the installation is complete - the button will disappear, but a new field “Status” will be shown which will give final information about the status of the Fileset.
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Return to Browse: A back button to return to the previous "Browse Payloads/Filesets" screen for further exploration.
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Scrolling Animations: Fluid scrolling animations and transitions contribute to a smooth browsing experience, enhancing users' engagement while exploring different Payloads/Filesets.
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Loading Animation: During data retrieval, a loading animation provides users with visual feedback, indicating that the app is actively fetching and populating the content.
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Error Handling: Robust error handling mechanisms ensure that clear and user-friendly error messages guide users in case of connectivity issues or technical glitches.
| iPhone | iPad |
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The "Details View" enriches the user's decision-making process by providing an in-depth look into the selected Fileset's attributes. By offering clear explanations, visuals, and relevant information, this interface ensures that users can confidently proceed with the installation or access of the chosen Fileset, enhancing their overall app experience.
Device Information view
The "Device Information" page provides a comprehensive overview of essential details about a specific device, enhancing transparency and management within the app's ecosystem. This page showcases crucial information related to the device and its integration, allowing users to make informed decisions and take necessary actions. The following information is displayed:
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Company Logo: The visual representation of the company's logo, reinforcing brand identity and providing a familiar visual reference.
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Company Name: The name of the company associated with the device, establishes a clear connection between the device and its ownership.
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Address: The address of the company, providing users with a means to locate or contact the company physically.
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Phone Number: The contact phone number of the company, offering users a direct channel for communication.
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Email: The email address of the company, providing an electronic means of communication and support.
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Enrollment Information: Details about where the device was enrolled, indicating the source or method through which the device became part of the app's ecosystem.
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Last Verification Date: The date on which the device was last verified or confirmed as operational, enabling users to monitor the device's status.
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Verify Device Button: A prominently displayed button that allows users to manually trigger a device verification process, ensuring real-time validation.
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App Version and Build Number: Information about the version and build number of the app installed on the device, indicating the current state of the application.
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The "Device Information" page serves as a valuable tool for users to gain insights into the device's ownership, enrollment history, status, and app-related details. By presenting this information in a user-friendly manner, the page enhances user management and facilitates seamless interactions within the app's ecosystem.
Logo and primary color selection
The Adding Logo and Primary Color Selection feature enhances customization within the app by enabling users to personalize the visual representation of their profiles or entities. This feature allows users to define their brand identity and establish a cohesive look and feel throughout the app. Here's how the feature works:
-
Logo Upload: Users can upload their company or entity logo, which serves as a distinctive visual identifier. The logo could be in various formats, such as JPEG, PNG,... Once uploaded, the logo is displayed in relevant sections of the app where the user's profile or entity is showcased.
-
Primary Color Selection: Users can choose a primary color that resonates with their brand's identity. This color becomes the dominant hue used for interface elements such as buttons, headers, and accents throughout the app. Users can select the color from a color palette or enter a custom color code.
-
Visual Consistency: The uploaded logo and selected primary color are applied consistently across various sections of the app. This ensures a coherent and visually pleasing experience for users and anyone interacting with their profiles or entities within the app.
-
Personalization: By allowing users to upload their logos and select a primary color, the app offers a personalized touch, making users' presence and contributions stand out within the app's environment.
-
Branding Impact: The combination of a unique logo and primary color strengthens brand recognition and recall, creating a strong visual association with users' profiles or entities.
-
User-Friendly Interface: The process of adding a logo and selecting a primary color is designed to be intuitive, with clear instructions and user-friendly controls that guide users through the customization process.
-
Flexibility: Users can update or modify their logo and primary color selection at any time to reflect changes in their branding or preferences.
The "Add Logo and Primary Color Selection" feature empowers users to infuse their identity into the app's interface, enhancing recognition, and contributing to a personalized and engaging experience for both users and their audiences.
How do I change the logo and primary color? It's easy if you follow this guide: Setting the Primary Color, Name and Logo in Kiosk/App Portal (15.3+) but if you are a Hosted customer, you will need Customer Technical Support to help you because you'll need to change files on the server itself.
App Portal / Kiosk v2 transition (15.3+)
Evolution of App Portal for iOS/iPadOS: Transition from Technical Preview to Official Release
In our commitment to continuous improvement and user-centric development, we are excited to announce a significant milestone in the journey of App Portal for iOS/iPadOS. Starting from version 15.3.0, App Portal has officially graduated from its technical preview phase, now standing as a fully realized and polished application.
Key Points:
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From Technical Preview to Real App:
In previous releases, App Portal for iOS/iPadOS was introduced as a technical preview, allowing users to explore its functionalities and provide valuable feedback. With version 15.3.0, we are thrilled to elevate App Portal to the status of a fully-fledged, official application. -
Enhancements and Stability:
The transition signifies not only the culmination of user feedback but also substantial enhancements and optimizations to ensure the stability, reliability, and performance of the App Portal for iOS/iPadOS. -
A Seamless User Experience:
Users can now enjoy a seamless and refined experience with App Portal, harnessing its full potential for efficient and intuitive mobile application management.5.3.0 and beyond.
Desktop Kiosk for macOS and Windows
The transition from App Portal version 15.0.0 to version 15.3.0 represents a significant evolution, akin to the transformative experience observed when comparing the Android Play Store and the App Store. This upgrade places a primary emphasis on completely overhauling the user interface (UI) to provide a sleek, contemporary, and exceptionally intuitive platform, aligns with our users' evolving expectations.
While version 15.0.0 laid the groundwork for functionality, version 15.3.0 responds to user feedback and industry trends, recognizing the demand for a more sophisticated and streamlined UI. Here's how the new version draws inspiration from the design excellence of both the Android Play Store and the App Store:
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Unified Design Paradigm:
The UI design seamlessly unifies elements from both the Android Play Store and the App Store, creating a harmonious blend of familiarity and innovation. -
Intuitive Navigation:
Building on the success of version 15.0.0, version 15.3.0 introduces a reimagined navigation system with intuitive menus, recognizable icons, and seamless flows, akin to the ease of navigation in both app marketplaces. -
Visual Delight:
The new UI isn't just functional; it's a visual delight with engaging animations, subtle transitions, and tastefully curated visuals, providing an immersive experience similar to the Android Play Store and the App Store. -
Enhanced Customization:
Version 15.3.0 brings enhanced customization options, allowing users to personalize their interface similar to the Android Play Store and the App Store, fostering a sense of ownership over their app experience. -
Responsive Design:
Like the responsiveness of the Android Play Store and the App Store across devices, our app now adapts seamlessly to various screen sizes, ensuring a consistent and optimized experience.
Additionally, with version 15.3.0, we've introduced some enhancements. Users will now receive clear indications when installing certain filesets that a reboot is required for optimal performance. This improvement ensures transparency and empowers users with the necessary information for a seamless experience. By incorporating these enhancements, App Portal solidifies its commitment to delivering a cutting-edge, user-friendly experience that aligns with evolving user expectations and industry trends. Version 15.3.0 sets the stage for a future where App Portal evolves dynamically, staying at the forefront of user-centric innovation.
Please note that there are some pre-15.3 customizations that no longer have any effect as well as one customization that can result in seeing both the old and new Kiosk on a macOS or Windows system. Please review the related content below.
Related Content
- Removing pre-15.3 Kiosk Customizations (macOS/Windows)
- Setting the Primary Color, Name and Logo in Kiosk/App Portal (15.3+)
- Applications Preventing Reboot (macOS/Windows)
FileWave App Portal for iOS (IPA Install)
For FileWave 15.3.0+ please note that the IPA is automatically deployed. Once 15.3.0 is released please see: Automatic updating of iOS/iPadOS Kiosk (15.3+)
Once an iOS/iPadOS device is enrolled, the FileWave App Portal will be automatically installed. The version installed after enrollment is a Web Based Application, allowing users to self-install associated Applications, Profiles, and Books or trigger a Verify.
FileWave offers an Enterprise version of the App Portal, which is available from the FileWave Download pages (there should be a version to match the server release). The Enterprise version additionally offers:
- Location Tracking (Limitations apply)
- TeamViewer Notifications
Location Tracking relies upon the user accepting both Location Tracking and allowing the FileWave App Portal access to the location data. If users do not accept these, no Location Data will be received. These are limitations imposed by Apple.
The IPA is signed for a year on creation. The signature is renewed by FileWave for versions that are still supported. It is therefore necessary to re-download the Enterprise version and redistribute it, prior to or at the time of expiry, for the App to continue to function. The Web App version has no such consideration.
Installing the Enterprise FileWave App Portal
Requirements
- iOS IPA available from FileWave Downloads
Creating the Enterprise FileWave App Portal Fileset
From the FileWave Admin application, navigate to:
- Filesets > New Mobile Fileset > Enterprise
Two options are available:
- Import a local .ipa file
- Use a remote .ipa file
Local File
The IPA may be downloaded from the FileWave downloads page. Select the IPA version to match the FileWave Server version.
From the Fileset creation window, browse to the location of the downloaded file, choose 'Import' and then 'Done'
Remote File
The file may be placed in a remote location. This could be either a chosen server or directly from the FileWave Download site.
Remote Server
If using a chosen server, download the IPA as above, import it into the chosen server, and add the URL path to the Fileset.
FileWave Download Site
If using the FileWave Download site, use the provided static path from the Downloads page as the URL
It is also possible to tick the box to 'Use FileWave MDM server to host the file'. This is essentially the same as the local process. FileWave will then pull the IPA from the download to create a local file for distribution from the FileWave Server.
Remote vs Local Considerations
Local
The FileWave server is used to host the IPA, the IPA is directly stored on the FileWave Server and delivered from the FileWave Server to devices.
This option has the following considerations:
- iOS devices quantity is high ( >1,000 ) and external traffic should be kept to a minimum
- No downstream internet connection usage, potentially upstream usage if the FileWave MDM server is exposed to the internet, and devices are outside the internal network.
Remote
The FileWave Server does not store the IPA, but instead sends the device details of where to pull the IPA.
Considerations in this instance are:
- iOS devices quantity is high ( >1,000 ) and to avoid saturating the FileWave MDM Server with requests for the IPA
- It is not a concern that each device will make its own connection to the download location
- Light on the FileWave MDM Server, since load and speed of distribution relies on the downstream internet connection to devices.
Deploying the Enterprise FileWave App Portal Fileset
Deployment of the IPA is as simple as creating an association, either directly or via a group. On receipt of the IPA Fileset, the device will automatically remove the Web App Portal and it will be replaced with the IPA version. Similarly, if providing an updated version, the new version may be associated and the old association removed.
User Experience
It should be expected the user will receive the following prompts, due to TeamViewer integration:
They should also expect to receive the following due to Location Tracking:
Additionally, they should be prompted regarding the ability to continue Location Tracking when the App is not in use:
Location Tracking also relies upon the device being configured as such, as highlighted in the KB: Location Tracking
App Portal IPA Removal
If it is chosen that the IPA is no longer a requirement, removal of the association for the IPA will not only remove the IPA but the Web App version will once again be automatically deployed to devices.
IPA Expiry
If the installed App Portal IPA is allowed to expire, the App will fail to launch and the users will be prompted:
