FileWave End-User Notifications (15.5+)

What

With the release of FileWave version 15.5.0 and onward, administrators can now send custom messages to enrolled devices directly from FileWave Anywhere, FileWave Central, or through API calls. These messages appear as system notifications on users’ devices, allowing administrators to communicate important information efficiently and effectively, thereby enhancing user engagement and experience.

Key Functionality

Send Notification requires Permissions granted within the Managed Administrator view.  'fwadmin' account will automatically be granted such permissions, but other accounts or groups should be enabled as desired.

When/Why

When to Use

Why Use This Feature

How

Sending a Notification

  1. In FileWave Central right click on a Client, Group or Smart Group and pick Send Notification...
  2. Ensure that all of the options are set how you want. 
    Author: Your name
    Title: The title of the notification dialog
    Text: The detailed text to display
    Add Link: This allows you to have a clickable link on the notification
    Expiration date: After this date and time the system will not continue to try to get the notification to the selected devices.

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  3. A confirmation dialog will ask you to confirm sending and tell you the number of devices being messaged. Check that the number reflects what you think it should be. If it says 500 but you meant to message 5 devices then click Back and then Cancel if you want to try to pick devices again. Once you click the final Send button on the confirmation dialog there is no canceling it.

If you selected a Group or Smart Group it is important to know that the targets will be the devices that were in that group at the time you sent the message. If a device enters the group tomorrow it will not get the message even if the message has not expired yet. Similarly if a device leaves the group after you already sent the message it will still receive the message when it comes online.

User Experience

Digging Deeper

Important Considerations

General (All Platforms)
Platform-Specific Behaviors

Troubleshooting: When Devices Will Not Receive Notifications


Revision #11
Created 7 October 2024 13:28:53 by Ajla Alic
Updated 5 November 2024 12:08:30 by Sean Holden