Troubleshooting Imaging
These pages provide various troubleshooting guides for FileWave IVS
- Authentication Credentials Error
- How to re-enroll an IVS
- Image creation or deployment hangs on "calling subprocess.Popen"
- Imaging Issue After Upgrading FileWave and Using Self-Signed SSL Certificate
- RAM listing 0-15 Error
- Sysprep not able to validate Windows installation
- Windows Imaging in FileWave 15.5+: Secure NFS Tunneling and Fallback Options
Authentication Credentials Error
What
When deploying a Windows image and the IVS errors with a message:
“IVS request for URL: https:<your.IVS.IP.address:20044/imagingwindows/boot/get_image_info/ failed with code: 403 Authentication credentials were not provided.”
This will prevent the deployment of Windows images. FileWave will need to re-establish the secure connection between your IVS and server services.
When/Why
This error comes up when the IVS loses its shared key, which causes the IVS to fail and connect with your FileWave services. The connection between FileWave’s IVS and server does have encryption and can be established again. To fix you may follow the steps below. In some cases, you will want to check and verify the shared key. Remember the last 4 of the shared key and once you have re-generated, be sure the last 4 have changed.
How
After performing these steps, please try again to deploy your image. Be sure the image association is set to True before PXE booting the machine.
How to re-enroll an IVS
What
You may need to remove and re-enroll the IVS to troubleshoot. Instead of straightforward deleting and enrolling the IVS again, you will need to remove the client and admin IVS configurations, before removing. Once these configurations have been deleted you then may remove the IVS from FileWave Admin Central.
When/Why
When the IVS loses connection or stops imaging, troubleshooting may require to remove and re-enroll the IVS.
How
- Remove IVS Client configuration
- log into your IVS by ssh into the server and execute the commands below:
$ sudo killall fwcld $ rm -rf /etc/xdg/FileWave/Client.conf
- log into your IVS by ssh into the server and execute the commands below:
- Remove IVS Admin configuration
- Open a web browser and navigate to your IVS admin address, i.e. https://<IVS.IP.address>:20444
- Click 'Sign in' and enter the username and password
username: fwadmin password: filewave
- Once logged in, click Admin at the top, Preferences > Check the box to the left of Preference to check all boxes > Click the drop-down to the right of Action and select "Delete selected Preferences".
- Click on 'Go' and confirm by clicking 'Yes' to remove. After completed the steps, you should see 0 Preferences.
- Open a web browser and navigate to your IVS admin address, i.e. https://<IVS.IP.address>:20444
- Remove IVS from FileWave Admin Central
- Restart the IVS. SSH into your IVS and run the command to reboot:
$ sudo shutdown -r now
- Once the IVS has restarted, you may begin the enrollment process normally; Setting up the IVS (Imaging Virtual Server)
Related Content
Setting up the IVS (Imaging Virtual Server)
Image creation or deployment hangs on "calling subprocess.Popen"
Problem
When trying to create a Master image, or deploy a freshly captured image on a Windows device, the entire process will stall at the message "Calling subprocess.Popen with: parted -m /dev/sda print".