Troubleshooting Imaging These pages provide various troubleshooting guides for FileWave IVS Authentication Credentials Error What When deploying a Windows image and the IVS errors with a message: “IVS request for URL: https::20444 Click 'Sign in' and enter the username and password username: fwadmin password: filewave Once logged in, click Admin at the top, Preferences > Check the box to the left of Preference to check all boxes > Click the drop-down to the right of Action and select "Delete selected Preferences". Click on 'Go' and confirm by clicking 'Yes' to remove. After completed the steps, you should see 0 Preferences. Remove IVS from FileWave Admin Central Open FileWave Admin Central and navigate to Preferences > Imaging tab > click your IVS to highlight it > Click the minus sign to the bottom left and then hit OK to close preferences. Re-open Preferences > Imaging tab and make sure your IVS hasn't reappeared. Restart the IVS. SSH into your IVS and run the command to reboot: $ sudo shutdown -r now Once the IVS has restarted, you may begin the enrollment process normally; Setting up the IVS (Imaging Virtual Server) Related Content Setting up the IVS (Imaging Virtual Server) Image creation or deployment hangs on "calling subprocess.Popen" Problem When trying to create a Master image, or deploy a freshly captured image on a Windows device, the entire process will stall at the message "Calling subprocess.Popen with: parted -m /dev/sda print". Solution The cause of this issue is a bad partition on the machine that results in an imaging creation or deployment stall. In order to resolve this issue, you will need to modify a file on the Imaging Virtual Server (IVS) and use a prompt on the device you are wanting to capture the image from / deploy to.  The following steps will allow you to clear the error from the device. Make a note of the partition that seems to be stuck. From the screen shot it is "/dev/sda". Your drive may have a different name. Once you know the drive name, go ahead and turn off the machine that is stuck capturing the image. Connect to your IVS and run the below command. touch /etc/fw_master_debug PXE boot the machine giving the error again. The machine will go to a prompt where you are able to type the below command. For the example, "/dev/sda", but yours may be different. sgdisk --zap /dev/sda Shutdown the machine you are capturing the image from / deploying to. Run the below command on your IVS to delete the file you created. rm -rf /etc/fw_master_debug PXE boot the machine again to capture the image and it will no longer hang at the step. Imaging Issue After Upgrading FileWave and Using Self-Signed SSL Certificate What You are experiencing difficulties imaging machines after upgrading your FileWave Server, IVS, and Clients while using a Self-Signed SSL Certificate . When/Why This step is necessary when using a Self-Signed SSL Certificate. Ensure to include this additional step in your IVS upgrade process if you are not using a Root Trusted SSL Certificate. How Access the IVS via SSH or locally: Connect to the IVS via SSH or access it locally. Use sudo -s to make sure you are using the root user. Edit the dnsmasq.lua file: Use your preferred command-line editor (e.g., vi or nano) to edit the dnsmasq.lua file. For example: vi /imaging/scripts/bin/dnsmasq.lua nano /imaging/scripts/bin/dnsmasq.lua Navigate to line 128: Use the arrow keys or appropriate commands to navigate to line 128. Switch to insert mode: Press 'i' to switch to insert mode in vi. Or, if you're using nano, you can just use the arrow keys and edit. Add the following line: req.tls = false Save and exit vi or nano: Press the Esc key to exit insert mode. Type ':wq' and press Enter to save and exit vi. Or, ctrl+x and save the file with nano. Verify functionality: You should now be able to image machines successfully. Related Content Self-signed SSL Certificates Network Imaging / IVS RAM listing 0-15 Error What Machines using the latest M.2 drives may run into an error listing RAM failures when deploying an image. When/Why New machines with M.2 drives may have been set up with a pre-configuration of RAID within the machine’s BIOS. You will want to log into your machine’s BIOS and change the storage controller or SATA configuration from RAID to AHCI. How Depending on the manufacturer/brand of BIOS, be sure to review the options and verify the method of logging into the BIOS. Once logged in, perform the following steps: Search the BIOS for storage, controller, or SATA settings Change the storage/SATA mode from RAID to AHCI Confirm the changes and save Exit BIOS and restart the machine Prepare PXE boot to image deployment After the storage/SATA setting has been changed and saved, please try again to deploy your image. Be sure the image association is set to True before PXE booting the machine. Third Party Vendors Each Brand/Manufacturer has their own options to enter BIOS. Below are a few examples to search for: HP BIOS Dell BIOS ASUS BIOS Lenovo BIOS Sysprep not able to validate Windows installation Sysprep is mandatory for FileWave Windows disk imaging. Possible consequences of not sysprepping are outlined by Microsoft here . It accomplishes the following goals to prepare your reference system for capturing the master image. Removes computer-specific info from a Windows installation by doing the following items below - You may find that some Windows functionality no longer works correctly when computer specific info is duplicated between multiple PCs. Generates a new computer SID Sets a new computer name Clears out event logs Runs mini setup to deal with hardware differences Performs a full Windows shutdown when the "/shutdown" switch is specified, which is required on Windows 8 and 10 - Starting with Windows 8, Microsoft added a fast startup feature that helps your PC start up faster after shutdown, even faster than hibernate. Windows does this by saving an image of the Windows kernel and loaded drivers to C:\hiberfil.sys upon shutdown so when you start your PC again, Windows simply loads the C:\hiberfil.sys file into memory to load Windows instead of starting from scratch. When it does this, Windows leaves the main partition hosting Windows in a state that prevents FileWave from properly capturing it. When you sysprep with the "/shutdown" parameter, it performs a full shutdown without generating a hiberfil.sys file and leaves the partition hosting Windows in a state that allows FileWave to capture it. Sysprep can occasionally fail with a validation error due to a provisioned Microsoft Store Appx app being updated automatically by Windows 10. Sysprep has an additional provider in Windows 8 and 10 to clean Microsoft Store Appx packages and generalize the image. This provider will fail if an all-user package is updated for one of the users on this reference computer, which Windows will do automatically if it is connected to the internet long enough. To minimize the the chances of this happening on the reference system, keep it disconnected from the internet as much as possible. The error message you'll see in %WINDIR%\System32\Sysprep\Panther\setupact.log, and more importantly in setuperr.log, when sysprep fails under these circumstances is that "an app was installed for a user, but not provisioned for all users".