# Start a TeamViewer Remote Session

## **What**

A FileWave administrator can start a TeamViewer remote support session from a supported device record after the TeamViewer integration, client permissions, and administrator permissions are configured.

## **When to use it**

Start a session when a technician needs attended or approved unattended access to troubleshoot a managed endpoint.

## **Start the session**

In FileWave Central or FileWave Anywhere, open the context menu for a device that reports a supported TeamViewer state and choose **Remote Session**. The administrator must have remote-session permission. On macOS and Windows, **Remote Session (Don't Prompt User)** appears only when the FileWave Client allows managed remote control without a user prompt. A [Superprefs Fileset](https://kb.filewave.com/books/filewave-client/page/superprefs-fileset "Creating a Superprefs Fileset") can manage these client settings.

![tv-menu.png](https://kb.filewave.com/uploads/images/gallery/2023-06/eX6EYwFHDwYUR5UK-tv-menu.png)![tv-menu2.png](https://kb.filewave.com/uploads/images/gallery/2023-06/X8jT3Rm1dqKF1Z2K-tv-menu2.png)

### Computer Client preferences

The available session choices depend on two settings under **FileWave Client Preferences > Privacy**:

- **Managed remote control** enables or disables TeamViewer remote sessions for the client.
- **Prompt client for remote control access** requires the user to approve a session.

When prompting is enabled, FileWave offers only the prompted session. When prompting is disabled, the context menu can offer both **Remote Session (Prompt User)** and **Remote Session (Don't Prompt User)**.

![FileWave Client Privacy settings for managed remote control](https://kb.filewave.com/uploads/images/gallery/2023-06/yjTFxoadd9MvY6G6-promptdontpromptuser.png)

Use a [Superprefs Fileset](https://kb.filewave.com/books/filewave-client/page/superprefs-fileset "Creating a Superprefs Fileset") to configure these settings across managed computers.

Test the intended prompt behavior on a pilot device before allowing unattended sessions more broadly.

The screenshots above show the prompted and unprompted context-menu choices in FileWave Central and FileWave Anywhere.

Start the session from a macOS or Windows administrator workstation with TeamViewer installed. FileWave opens `get.teamviewer.com` in a browser, which then asks to launch the installed TeamViewer app. Allow the pop-up or external-application prompt if the browser blocks it.

[![tv1.png](https://kb.filewave.com/uploads/images/gallery/2023-06/scaled-1680-/bZrVYj37plSLPZ9N-tv1.png)](https://kb.filewave.com/uploads/images/gallery/2023-06/bZrVYj37plSLPZ9N-tv1.png)

You can remember the browser choice for later sessions. Choose the installed TeamViewer application to continue:

[![tv2.png](https://kb.filewave.com/uploads/images/gallery/2023-06/scaled-1680-/qmrtR7Us1wPvjrBd-tv2.png)](https://kb.filewave.com/uploads/images/gallery/2023-06/qmrtR7Us1wPvjrBd-tv2.png)

For a prompted session, TeamViewer waits for the remote user to accept. After acceptance, the technician is redirected into the session. The request times out if the user does not respond.