# TeamViewer: Chrome OS Session Overview

## **What**

This article picks up from the administrator requesting a remote control session through TeamViewer. It presumes that all device pre-requisites are already met.

## **When/Why**

We'll usually create a remote session to try to resolve some type of support issue on a remote device. When we begin the remote session with a Chrome OS device, it is important that we know how it behaves on the remote endpoint so that we can assist the end user if need be.

## **Behavior**

Once the device receives the remote session notification (think of this as an alert to the device to begin a session), the FileWave Inventory extension will open a tab in the client's browser that will then force a prompt for a remote session (the browser MUST be active for this to work)

![chrome-tv1.png](https://kb.filewave.com/uploads/images/gallery/2023-06/5qO6t7dAu5w7b16C-chrome-tv1.png)

On first launch the QuickSupport app will prompt the user to accept the EULA, and will also prompt to allow the add-on to function

![chrome-tv2.png](https://kb.filewave.com/uploads/images/gallery/2023-06/J2M7SvHuaU1J2GWS-chrome-tv2.png)

Once the EULA is agreed to and the add-on allowed (one time prompts for each), then the client-side session will begin:

![chrome-tv3.png](https://kb.filewave.com/uploads/images/gallery/2023-06/DkjCsD6AEugBE36B-chrome-tv3.png)

When the administrator's TeamViewer is also running, then the user will be prompted to allow this specific session (for attended access):

![chrome-tv4.png](https://kb.filewave.com/uploads/images/gallery/2023-06/o1RmRkkHW3WhSMJC-chrome-tv4.png)

Once the session begins, this is where the one-time prompt for the add-on will display (the user must enable for the admin to be able to click or type on the remote screen...currently not working in our testing)

![chrome-tv5.png](https://kb.filewave.com/uploads/images/gallery/2023-06/kRK2VkIZfVTAKrDG-chrome-tv5.png)

And then, the user must allow the screen to be shared explicitly by clicking on the screen image, and then allowing:

![chrome-tv6.png](https://kb.filewave.com/uploads/images/gallery/2023-06/meGuJlqg9Hy4PC6W-chrome-tv6.png)

Once each of the above is completed, the remote session will look like this from the admin's machine:

![chrome-tv7.png](https://kb.filewave.com/uploads/images/gallery/2023-06/zk34nrzZfHiFnXca-chrome-tv7.png)