# TeamViewer General Pre-Requisites ## What Each operating system platform will have its own set of pre-requisites that need to be satisfied before you can use the TeamViewer solution through FileWave. ## When/Why To control devices, will require a macOS or Windows device running the full version of TeamViewer: - [Windows TeamViewer Full Installer](https://www.teamviewer.com/en-us/download/windows/) - [macOS TeamViewer Full Installer](https://www.teamviewer.com/en-us/download/mac-os/) We'll see conditional options in the FileWave Native and Web Administrator consoles (shown below) for a TeamViewer session whenever pre-requisites are met:  Computer Client Preferences Computer clients also rely upon the client settings for these options to be available: - FileWave Client Preferences > Privacy There are two options available: - Managed remote control - Prompt client for remote control access  The first option will allow/deny any connection via TeamViewer. The second option will be considered when the first option is enabled. The second option, for prompting, will then either allow only one or both options to be available. When prompt is disabled, both the options to either prompt or not prompt should be available. If Prompt is enabled though, the option to action a 'Don't prompt user' will not be available and only prompted connections may be established. These options may be configured with a [Superpref Fileset](https://kb.filewave.com/books/filewave-client/page/creating-a-superprefs-fileset "Creating a Superprefs Fileset"). ## **How** The following table highlights specific prerequisites for complete functionality and helpful tips:
Platform | FW Server | FW Client | Companion App/Kiosk/Extension | Supporting Apps |
Windows/macOS | Version 14.7+ | Version 14.7+ | n/a | TeamViewer App pre-deployed |
iOS/iPadOS | Version 14.7+ | n/a | FileWave Kiosk IPA v 14.6+ | TeamViewer QuickSupport App (Licensed through VPP and deployed) |
Android | Version 14.7+ | n/a | Companion App v 14.6+ (auto-deployed) | TeamViewer QuickSupport App required, TeamViewer device-specific add-on also needed for device control |
Chrome OS | Version 14.7+ | n/a | Extension v 2021.10.07 (auto-deployed) | TeamViewer QuickSupport App required, QS add-on eventually for device control |