# TeamViewer: iOS/iPadOS Client Setup

## What

For iPhone and iPad remote support, plan for the FileWave Kiosk app, TeamViewer QuickSupport, a technician workstation running TeamViewer, and Apple user approval for screen control.

## When/Why

### Requirements:

- FileWave Kiosk app. Kiosk V2 installs it automatically.
- TeamViewer QuickSupport app from the App Store, deployable through MDM with VPP.
- A supported FileWave and TeamViewer integration configuration. Available view/control options vary by Apple platform and OS version.
- User approval for screen control. Apple requires this for user privacy.

<p class="callout warning">Apple requires the user to approve screen control on iOS/iPadOS devices. FileWave and TeamViewer cannot bypass that privacy prompt.</p>

<p class="callout info">Older FileWave deployments may still have manually deployed the FileWave Kiosk IPA. In current Kiosk V2 deployments, FileWave installs the Kiosk app automatically.</p>

## **How**

#### TeamViewer Full Application

The technician's computer needs the full TeamViewer application, available from the TeamViewer download pages:

- Windows: [https://www.teamviewer.com/en-us/download/windows/](https://www.teamviewer.com/en-us/download/windows/)
- macOS: [https://www.teamviewer.com/en-us/download/mac-os/](https://www.teamviewer.com/en-us/download/mac-os/)

#### TeamViewer QuickSupport

The iPhone or iPad needs TeamViewer QuickSupport from the App Store:

- [TeamViewer QuickSupport App Store Link](https://apps.apple.com/us/app/teamviewer-quicksupport/id661649585)
- If searching for the App, e.g in Apple Business or School Manager, the App ID is: 661649585

TeamViewer QuickSupport is a free App.

Deploy the required apps through FileWave before testing remote support.

<p class="callout info">Test on a small device group before broad deployment.</p>

<p class="callout warning">TeamViewer through FileWave requires a TeamViewer license assigned to the FileWave administrator who starts the session in Manage Administrator Preferences. Only assigned administrators can control devices.</p>