# TeamViewer: iOS/iPadOS Client Setup

## What

FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform. i(Pad)OS is relatively simplistic though.

## When/Why

### Requirements:

- FileWave Kiosk App (as of Kiosk V2, this is installed automatically).
- TeamViewer QuickSupport App (available through App Store and deployable through MDM with VPP)
- FileWave 14.7 for full, allowed control (Amount of options will vary per OS Vendor and OS type)
- Permissions. (Apple devices require user approval for Screen Control).

<p class="callout warning">User Approval is an Apple requirement for user privacy protection</p>

<p class="callout info">i(Pad)OS with older versions of FileWave, required the FileWave Kiosk App IPA be deployed to devices, which may be downloaded from the relevant Download Pages and deployed through FileWave.</p>

## **How**

#### TeamViewer Full Application

The computer used to view/control devices will require the full version of TeamViewer and may be downloaded from the TeamViewer site:

- Windows: [https://www.teamviewer.com/en-us/download/windows/](https://www.teamviewer.com/en-us/download/windows/)
- macOS: [https://www.teamviewer.com/en-us/download/mac-os/](https://www.teamviewer.com/en-us/download/mac-os/)

#### TeamViewer QuickSupport

Devices require the QuickSupport version, available from the App Store:

- [TeamViewer QuickSupport App Store Link](https://apps.apple.com/us/app/teamviewer-quicksupport/id661649585)
- If searching for the App, e.g in Apple Business or School Manager, the App ID is: 661649585

TeamViewer QuickSupport is a free App.

Any of the above may be deployed to devices as Filesets.

<p class="callout success">Always consider testing on a smaller subset of devices, prior to mass deployment.</p>

<p class="callout warning">Use of TeamViewer through FileWave requires an assigned TeamViewer licence to a FileWave Administrator through the Manage Administrator Preferences. Only assigned FileWave Administrators will have the option to control devices.</p>