# TeamViewer: Licensing Overview

## **What**

The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licenses within the account.

## **When/Why**

A FileWave Administrator must have an assigned TV license to activate Remote Client sessions. Each license is assigned 6 months at a time.

<p class="callout warning">Licenses must be associated to single Administrators and not groups. Name of Administrator must match exactly (**Case sensitive**). Details may be found in our assignment page on this topic: [TeamViewer: Assigning Licenses](https://kb.filewave.com/books/teamviewer/page/teamviewer-assigning-licenses "TeamViewer: Assigning Licenses")</p>

<p class="callout success">Any Directory User may be granted a licence. To quickly discover the username of a directory Admin, log into FileWave as that user and use the 'Show Current Online Administrators' Assistant. Username is one of the visible columns.</p>

[![image.png](https://kb.filewave.com/uploads/images/gallery/2025-01/scaled-1680-/BtUzrbwmBV0Ogl80-image.png)](https://kb.filewave.com/uploads/images/gallery/2025-01/BtUzrbwmBV0Ogl80-image.png)

<p class="callout info">**Example** Consider a setup with 2 licenses.  
  
Assign a license to **bsmith**. One month later another assign the other license to **pparker.**   
At this point in time, in another 5 months the license granted to bsmith may be assigned to a different FileWave Administrator, but 6 months must pass before the license granted to pparker may be re-assigned  
</p>

Given this, be ***very*** careful with license assignments. Each customer will have at least 1 TeamViewer license to work with. Additional licenses are available for purchase for additional admins.

## **How**

To actually assign a TeamViewer license to an admin, you'll use the Native Administrator → Assistants → Manage Administrators menu. You can also see how many licenses you have in that same settings area. Specific instructions for license assignment can be found [here](https://kb.filewave.com/books/teamviewer/page/teamviewer-assigning-licenses "TeamViewer: Assigning Licenses").