TeamViewer: macOS Client Setup

What

FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform.  In future versions, we may embed some of these prerequisites, but at this time, we erred on the side of letting you control the elements.  So, slightly more work but much greater control.

When/Why

TeamViewer is used to remotely control your clients. You can use TeamViewer when you need access to a device for troubleshooting or assisting a user. TeamViewer for macOS differs from other OSs because it requires a few privacy permissions before allowing TeamViewer to be installed.

How

We'll need to meet prerequisites for macOS client devices in order for TeamViewer to work seamlessly. 

We'll need the:

The below describes installing the TeamViewer Host application. The full TeamViewer application is only necessary for computers wanting to remote into other computers. The Host application is only allowed to accept connections and not initiate them. You can use both, but we highly recommend the Host application.

(During an attempt to prompt a device for control, users will be prompted to either install or launch a local copy of Teamviewer.  Only the TeamViewer Host version can be launched if pre-installed.)

FileWave Client (14.7+)

Remember to always use the client updater Fileset to update your clients.  Do NOT push the FileWave client PKG to upgrade macOS clients.

The most recent FileWave client is always included on the FileWave download pages, which you can find here: Downloads

TCC Profile for TeamViewer Host - Accessibility and Full Admin Access

Both profiles enable 2 of the 3 permissions TeamViewer Host requires. The 3rd, Screen Recording, is a privacy setting that can not be allowed by anyone other than a local user.  Standard Users do not have permissions to allow Screen Recording by default.  This option to allow a non-Admin to enable Screen Sharing is available in one of the provided Profiles.

Screen Sharing is a service deemed by Apple as user privacy.  Hence, users must locally enable Screen Sharing on macOS.

Once allowed, if left enabled, subsequent TeamViewer sessions to that device my be actioned, without user prompting.

Both Profiles have the following settings:

image.png

However, one of them allows Screen Recording to be enabled by a non-Admin user:

image.png

Each profile contains two payloads: Privacy Settings & Custom Settings

Privacy Settings

Permissions to allow TeamViewer access rights.

TCC Profile for TeamViewer Host:

TCC Profile for TeamViewer Host with Standard User Screen Recording Allowance 11+:

Custom Settings

Example additional configuration.

The included example settings include:

image.png

 

TeamViewer Host Fileset

The included Filesets are examples which utilise a settings file set to instal the software silently.  

Choose an embedded TeamViewer Fileset: 

Note that you only need one of the below, but we may offer several versions in case you need an older version.

 

TeamViewer Host Install macOS 15.52.3.fileset.zip

 

TeamViewer Host Install macOS 15.40.8.fileset.zip

Consider downloading the latest version of TeamViewer Host if desired:

After downloading, replace the current 'Install TeamViewerHost.pkg' with the downloaded version, ensuring the name of the PKG installer matches.

Fileset Contents:

macOS TeamViewer Host Fileset Contents

Installer and Installer Options:

The choices.xml file is configured to instal the .pkg silently. 

Requirement Script:

Where software is already installed and services are active, Privacy Settings Profiles installed subsequently require the service of that software to be restarted.  This Fileset example includes a Requirement Script that checks for profile installation before activating TeamViewer, preventing the need to restart the TeamViewer Host service.

The 'check_tv_profile.sh' script is designed to recognise one of the two provided Profiles and, once installed, allow activation of the Fileset.  If Profiles with a different Profile ID are used instead of those supplied, the script settings will require alteration.

The Launch Arguments show the two possible Payload IDs.  Add in your own Profile ID if not using the provided ones.

image.png

The two profiles may be uploaded simultaneously. The Fileset Requirement Script is able to identify either profile.

Activation Script:

The script in this case is installing the PKG.  Note the script allows the specifying of the 'choices.xml' file when ran.

#!/bin/zsh
installer -applyChoiceChangesXML /usr/local/etc/TeamViewer/choices.xml -pkg "/usr/local/etc/TeamViewer/Install TeamViewerHost.pkg" -target /
exit 0
Post-Uninstallation Script:

the 'mac_teamviewer_uninstaller.sh' script uninstalls TeamViewer if an association or deployment no longer exists.

Related Content


Revision #8
Created 15 June 2023 00:40:38 by Josh Levitsky
Updated 23 April 2024 12:01:17 by Sean Holden