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A common need of an IT admin is to see computer and mobile assets from within a Help Desk system. FileWave can send asset information, keyed by the FileWave "Last Logged in User" to the Invgate ITSM solution. 

Step-by-step guide

Setup the integration on the Invgate side:

  1. Ensure you are capturing User data in Invgate as well as FileWave (LDAP integration in both systems is wise to ensure you are dealing with the same user data across systems).
  2. In the Invgate> "Admin"> "Integrations" tab, define the following fields:



  3. Click "Save"
  4. Wait for the data to by synchronized from FileWave to Invgate
  5. Create a new request based on the new Asset information now populating Invgate. Note the new assets populating in the left hand column of the Invgate "New Request" dialog.



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