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A Desktop device (Client) is identified in FileWave by:

  • Client Name - The name as displayed in FileWave admin console (not to be confused with the device name) 
    • Mainly used for Fileset deployment
  • Device Fingerprint - Which is based on the serial number (macOS) or MAC addresses (Windows)
    •  Mainly used for inventory reporting and the client certificate identifier

Having a device duplicated in FileWave with the Client name or Fingerprint could cause issues:

  • commands / deployment sent to the wrong device
  • incorrect inventory report
  • re-enrollment issues

Starting with 13.1.4, it won't be possible to enroll multiple devices with the same client name or fingerprint - FileWave will detect the conflict and not allow enrollment; FileWave Admin will have to decide what to do to solve conflict:

  • Remove the new client
    Select this option if you want to refuse the client for now. You can fix the device identifier and re-enroll it later

  • Remove the old client and enroll the new client
    Select this option if the old entry is obsolete and can be safely removed; all clones will be removed

  • Replace the old client with the new client
    Select this option if you want the new client to replace the existing entry (This will take over the old record with all clones, associations, etc)

Devices in conflict will appear as such in New Client dialog, to resolve select the device and click Solve Conflict on the bottom left.

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