Summary
This artice walks you through the common troubleshooting steps for the Software Update feature.
If this paper does not help solving the issue and you have not opened a support ticket yet, you can do so support.filewave.com
Procedure
- The Filewave server downloads the Software Update catalogs from the internet to the following paths:
a. Mac/Linux: /fwxserver/Data Folder/100.FWD/
b. Windows: C:\ProgramData\FileWave\FWServerData Folder100.FWD
Note: The catalogs are downloaded from the Apple and Microsoft serversProblem:
If there are less than six files in 100.FWD folder or the files sizes are not corect, then there is problem, see files list and sizes:
-rw-rw-rw- 1 root staff 4 Mar 9 17:04 FW100C-D
-rw-rw-rw- 1 root staff 30873018 Mar 9 17:04 FW100D
-rw-rw-rw- 1 root staff 4 Mar 9 17:08 FW101C-D
-rw-rw-rw- 1 root staff 3938881 Mar 9 17:08 FW101D
-rw-rw-rw- 1 root staff 4 Mar 11 22:27 FW102C-D
-rw-rw-rw- 1 root staff 6 Mar 11 22:27 FW102DAction:
Delete the contents of the folder "100.FWD" and restart the server:
Mac/Linux: /sbin/fwcontrol server restart
Windows: restart the FileWave Admin service from Services. - The following error is expected in the server log if the apple offline catalog FW101D is not in the path stated in 1.
"ERROR|SRV|Client: 148.137.201.61 requested file: 101 (version 0) D not found" - The following server error is similar to the one in 2. for the MS offline catalog FW100D
ERROR|SRV|Client: 148.137.201.61 requested file: 100 (version 0) D not found - If there is a problem with downloading the catalogs, verify that the server is able to download the following URLs:
Apple URL: http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.merged-1.sucatalog
Microsoft URL: http://download.windowsupdate.com/microsoftupdate/v6/wsusscan/wsusscn2.cab
Action:
Check your internet connectivity in the server machine. If your DNS is redirecting "swscan.apple.com" to a local SUS, then see 3. - If you have a local Software Update Server (SUS) in your network where your clients are being redirected to get updates from, test the redirection
by pasting the Apple URL into your web-browser. You can also test the download with:
curl -L -o catalog.txt http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.merged-1.sucatalog
(catalog.txt must contain an XML document)If in your network, you are doing a router level DNS redirection and running FileWave server 5.6.0 or older, the catalog download will fail. The fix is to upgrade FileWave server to a version after 5.6.0
- The server should log all issues encountered in the server log file (Mac:"/var/log/fwxserver" Win:"ProgramDataFileWaveFWServer")
- From your Client machines, if your Mac OS X is not able to show updates when you run Software updates from the Apple menu. Then, try deleting
the follwing plist file and run Software Update to check for new Updates:
sudo rm /Library/Preferences/com.apple.SoftwareUpdate.plist - At verification, the Filewave Client downloads the updates catalogs and caches if there is any change in the server. the path is:
"/var/FileWave/SoftwareUpdate/" and should contain two files (index-lion-snowleopard-leopard.merged-1.sucatalog and archive.lzma) and other folders
From FileWave Admin, if the software update dialog - with "requested Updates Only..." checked - does not show that a client is requesting an update.
Then, click verify on the Client Monitor, then close and re-open the Software Update dialog. If the problem persists, try deleting the folder "/var/FileWave/SoftwareUpdate/" and restart the FileWave client with "sudo fwcontrol client restart". - If you have XP clients and the client log has this error: FATAL|MSSoftwareUpdate::fileWaveUpdateServiceId: failed to create the update service manager
Then you need to install KB898461 patch - If you are running FIleWave server 5.6.0 on Windows and Mac Clients, then there is a known issue with the Clients not being able to request updates from the FileWave server. The fix is to upgrade FileWave server to a version after 5.6.0