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iOS and other devices go wandering off on you? Here are some helpful tips.

  • Do not remote wipe devices, unless there is private information on them. Sending a Remote wipe command will remove FileWave's ability to talk to the devices. We want them to check in and report information.
  • Make your servers accessible to the outside world. See: Default TCP and UDP Port Usage
    For example with iOS devices opening TCP port 20443, will allow the iOS devices to do inventory reports that can contain IP and location.

Step-by-step guide (FileWave 10.1 +)

Before a device is stolen:

  1. If you want location information, be sure you have enabled a state (Missing or Normal) BEFORE a device goes missing and that the Enterprise App portal is installed (See Location Tracking for more information)
    The point is that if a device needs to give FileWave permission to know it's location. If you wait till the perpetrator has the device in their hands, and they get a prompt like "FileWave wants to know your location" the likelihood of them hitting "yeah sure track me and this stolen device" is low.
  2. Be sure that your FileWave Admin > Preferences > Organization Info is updated and accurate, as this information is used to show devices.
  3. Create a smart-group, call it something like "MISSING DEVICES" with criteria that is based on the missing status.
    For the Fields, be showing the name, checkin date, and location information.
  4. Create filesets (like the profile options listed in the Pre 10.1 section below), scripts, wallpapers and any Superprefs (to say increase location interval - See Creating a Superprefs Fileset)
  5. Associate these fileset consequences to the smart-group

After a device is stolen:

  1. Right-Click on a device presumed to be missing and change its status to "Missing"
  2. Update the Model
  3. This will apply the consequence filesets and missing settings.
    You can even Right-click > Show Location(s) to view a map of the devices or Right-click > Show Report for an exportable file that could be send to law enforement.
  4. Once a device is recovered simply change it's status back to "Normal" or "Not Tracked" to move it out of the group.

Step-by-step guide (FileWave Pre 10.1)

  1. Make a query, and then set that query to be emailed to you.
    All Must be True
      iOS Device > Last checkin, after, DATE DEVICE STOLEN
      Group, must be true
        > iOS Device > Filewave Client name, contains, DEVICE NAME HERE
        > iOS Device > Filewave Client name, contains, OTHER DEVICE NAME

  2. Schedule the email to be sent to yourself or people needing to know.
    Assistance Menu > Scheduled Reports > + 
    Report Type: Query
    Enter the to, subject and message.
    Schedule the report. 
  3. (Optional) I like make the user of the stolen device aware we know about it, and give them a chance to return it.

    You can send a profile that will 'hide' all applications, and place webclips letting the thief know we are tracking them and they should give them back.

    1. Profiles:
       Fileset View > New mobile Fileset > Profile > 
    2. To disallow all apps:
       iOS - Restrictions > Configure > Media Content Tab > Apps: "Don't allow Apps"
    To place webclip:
     iOS and OS X (10.7+) > Web Clip > Configure >

    Click the plus in the top right several times, Label each one something like "Tracking" or "Stolen" or "Return Device." Make the URL go to your site (or even better; a webpage that says "If you return this device to FileWave HQ by Aug 15th there will be no charges pressed, simply drop them off at 406 North Vine St..." or something like that.). Choose a caution or alert symbol for the icon. Check "full screen
        1. Attached is a sample Mobileconfig file.