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What

FileWave's TeamViewer integration requires endpoint pre-requisites on each supported platform.  In future versions we may embed some of these pre-requisites, but at this time we erred on the side of letting you control the elements.  So, slightly more work, but much greater control.

When/Why

We'll need to meet pre-requisites for ChromeOS client devices for TeamViewer to work seamlessly.  Specifically, we'll need:

  • The FileWave Inventory Extension installed and up to date (version 2021.10.07+)
    • The inventory extension is required, because it is the element that receives the notification to start the TV session
    • If the extension is already being pushed, it will simply auto-update when the new version is approved (currently under review)
    • Note that because this is a browser extension, the browser MUST be open for the TV session to work
  • The Google Play Store TeamViewer QuickSupport App installed
    • The QuickSupport app allows screen sharing
  • The Google Play Store TeamViewer QS Universal Add-On
    • The add-on allows device control, but our testing at this time has been inconsistent on this feature

How

If you aren't currently distributing the FileWave ChromeBook Inventory Extension, you'll want to do that, and detailed instructions can be found here.

Details about what the Inventory Extension enables, and frequently asked questions can be found here and here respectively.


Additionally, it will be very helpful to pre-deploy the QuickSupport App and the Universal Add-On through your Google Admin Console.  In our environment, we chose to push both:

Note that both apps are from the Google Play Store, not from the Chrome store: