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The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licenses within the account.


Whenever we want to use TeamViewer, we'll need to have a license available for the FileWave administrator.  Each TeamViewer license is assigned to one and only one FileWave administrator, and can only be changed once per every 6 months.  Given this, you'll want to be very careful with license assignment.  During the technical preview, each customer will have 2 TeamViewer licenses to work with.  Once unattended access integration is  completed (likely in 14.7), there will be an opportunity to purchase additional licenses for individual admins.


To actually assign a TeamViewer license to an admin, you'll use the Manage Administrators assistant.  Specific instructions for license assignment can be found here

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