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What

The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licenses within the account.

When/Why

Whenever we want to use TeamViewer, we'll need to have a license available for the FileWave administrator.  Each TeamViewer license is assigned to one and only one FileWave administrator, and can only be changed once per every 6 months.  Given this, you'll want to be very careful with license assignment.  During the technical preview, each customer will have 2 TeamViewer licenses to work with.  Once unattended access integration is  completed (likely in 14.7), there will be an opportunity to purchase additional licenses for individual admins.

How

To actually assign a TeamViewer license to an admin, you'll use the Manage Administrators assistant.  Specific instructions for license assignment can be found here


Related Content

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