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What

TeamViewer was included in version 14.6 as a technical preview and in 14.7 is now a completed implementation, including unattended access.  TeamViewer is a permanent replacement for our Observe Client functionality, which will be removed in version 14.8.  TeamViewer gives us a much greater feature set across more operating systems, so we are thrilled to add it to the repertoire!

When/Why

We'll use TeamViewer primarily whenever we need to gain remote access to a device in the field so that we can see it "hands-on", while we are actually "hands very far away".

How

There are several setup-related items we'll need to take care of before we can use TeamViewer, and we'll go through them in order in the related articles found below.