TeamViewer has been included in version 14.6 of FileWave as a technical preview and will eventually serve as a permanent replacement for our Observe Client functionality, most likely in version 14.7. The implementation in this version is partial, and is meant to give you early access to features while we continue to develop the full integration (which will also most likely be in 14.7). TeamViewer gives us a much greater feature set across more operating systems, so we are thrilled to add it to the repertoire!
We'll use TeamViewer primarily whenever we need to gain remote access to a device in the field so that we can see it "hands-on", while we are actually "hands very far away".
There are several setup related items we'll need to take care of before we can use TeamViewer, and we'll go through them in order in the related articles found below.