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What

Each operating system platform will have its own set of pre-requisites that need to be satisfied before you can use the TeamViewer solution through FileWave.

When/Why

We'll see conditional options in the FileWave native and webadmin consoles (shown below) for a TeamViewer session whenever pre-requisites are met:

and 

How

The following table highlights specific prerequisites and helpful tips:

PlatformFW ServerFW ClientCompanion App/Kiosk/ExtensionSupporting Apps
Windows/macOSVersion 14.6+Version 14.6+

n/a

TeamViewer App pre-deployed
iOS/iPadOSVersion 14.6+n/aFileWave Kiosk IPA v 14.6+TeamViewer QuickSupport App (Licensed through VPP and deployed)
AndroidVersion 14.6+n/aCompanion App v 14.6+ (auto-deployed)TeamViewer QuickSupport App required, TeamViewer device-specific add-on also needed for device control
Chrome OSVersion 14.6+n/aExtension v 2021.10.07 (auto-deployed)

TeamViewer QuickSupport App required, QS add-on eventually for device control


For specific setup instructions, view each of the platform-specific articles below:

For notifications to be able to be sent to your remote devices, you'll need to make sure to open traffic from your FileWave server to rcs.filewave.com and fwpn.filewave.com on port 443.  These are two new services that accept the session creation, and push notification requests respectively.