Page tree
Skip to end of metadata
Go to start of metadata

Welcome and thank you for choosing FileWave, the all-inclusive device management solution for Windows, macOS, iOS, tvOS, Android, and ChromeOS!

To help you get started with your evaluation of FileWave's all inclusive feature-set, we have created this FileWave Evaluation Guide to outline the initial steps including the FileWave Server installation, Client enrollment, and some of the basic workflows possible within FileWave's unified management console. Although very comprehensive, this guide is not designed to contain all details regarding FileWave's technical specifications. For more in-depth information, please refer to our FileWave Administration Manual.

During your evaluation of FileWave, we highly encourage you to work very closely with your dedicated FileWave Systems Engineer while referencing this guide between any scheduled calls or email correspondence to best retain FileWave's workflows and best practices. We also offer self-paced video training content via our FileWave Foundry 100 level courses that correspond with the content of this guide. If you'd like access to the more advanced FileWave Foundry 200 level courses during your evaluation, please submit your request to your FileWave Systems Engineer.

As you will quickly see, FileWave offers a lot of features, so many so that we've compiled our FileWave IT Checklist. We recommend that you also create a checklist of items that are required by your organization so that you and your team have a clear vision of a successful evaluation. If you're willing to share your checklist, your FileWave SE will be able to tailor your evaluation and make the best use of your organization's time and resources.

Sample checklist for computers

  • Support users on-premise and while at home via Internet
    • Deploy mandatory software and maintenance scripts
    • Let users install optional apps and maintenance items on-demand via self-service
    • Patch OS
    • Provide remote screen-sharing assistance
  • Track and possibly protect data on laptops, regardless of location
    • View last known location
    • Remote wipe devices

Sample checklist for mobile devices

  • Support users on-premise and while at home via Internet
    • Deploy mobile apps silently
    • Configure and secure device, ensuring that that it remains under management at all times
    • Deploy media
    • Enable teachers via a classroom app
  • Track and possibly protect data on mobile devices regardless of location
    • View last known location
    • Remote wipe devices


It's a good idea to plan for and set aside time to consistently evaluate and test FileWave, even if it's only an hour or two every other day. Pick a time when you are least likely to be busy or interrupted. We realize that most customers are busy and testing FileWave is most likely not a normal part of your everyday job. Repeated consistent use of the product will help you get used to the UI and remember how to accomplish tasks.

If you have any questions or problems with the material presented here during the course of your evaluation or need assistance with an advanced feature not discussed here, please reach out to your assigned FileWave SE for assistance. During the course of your evaluation please contact your SE for any support issues or questions. Please do NOT contact FileWave Technical Support directly. If your SE is not able to resolve the issue, they will open a support case with FileWave Support on your behalf.

Thanks again for choosing to evaluate FileWave and please do not hesitate to reach out!


FileWave Systems Engineers


North America

NameTerritory
Avery ThomasAR, AZ, LA, NM, OK, TX
John Brigham

WA, OR, CA, NV, UT, ID, MT, WY, CO, SD, ND, IL, IN, IA, KS, MO, NE, OH, MI, WI 

Michael HughesTN, KY, AL, NC, SC, GA, FL, ME, MS, CT, DC, DE, MA, MD, NH, NJ, NY, VT, PA, RI, WV, VA

Asia Pacific

NameTerritory

Japhet Toring

APJ / Sales Ops Coordinator
Eiji KomatsuAPJ
Tamm RohrerAPJ

Gunaseelan Ramachandran

APAC / Malaysia

Umesh Shetty

APAC / India

EMEA

NameTerritory

Andreas Gluch

EMEA

Kaisan Yuen

EMEA


TitleURL
FileWave Custom Client Generator

https://custom.filewave.com

FileWave Port Tester

https://pt.filewave.com

FileWave Answer File Generator

https://afg.filewave.com

FileWave TCP/IP PortsDefault TCP and UDP Port Usage
Apple Push Notification Certificate

https://identity.apple.com/pushcert


  • No labels
Write a comment…