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Comment: Tweaked workflow as we are dropping the initial engineer call


Table of Contents


Requesting Access

Android EMM (Enterprise Mobility Management) is built-into FileWave starting in version 13.1, but is disabled by default, and only needs a change to your license to enable it (no install or upgrade needed if you are already running 13.1.0+)

To activate support for the new Android Management features in your environment, and for assistance from the FileWave team for a streamlined on-boarding experience, please contact:

The Americas: FileWave’s Customer Success team (customer.success@filewave.com).

EU and Asia-Pacificadmin@filewave.com

Steps:

  1. Reach out to Customer Success team (customer.success@filewave.com) requesting EMM enabled
  2. Your license will be updated to enable Android EMM
  3. Once the license key is updated, you'll need to do the following to make the Android features appear in your admin:
    1. Server menu > Activation Code > updated > (don't change anything) hit OK > Close the license window
    2. Either restart the server and OS or fwcontrol server restart
  4. A FileWave Engineer will reach out to get you started and provide an initial walk-throughYou will be given access to a special feedback portal for reporting issues, requesting features, and submitting Android EMM specific support ticketsprovide you a JSON file for authentication to the API and initial instructions

Setup

Requirements

  • Server and Admin running FileWave Version 13.1.0 +
  • Android Nougat 7+ Device(s)
  • EMM supported FileWave License (See "Requesting Access" above)
  • Network Ports 443 in to server and out to google open (See Default TCP and UDP Port Usage for full list and topology)
  • Have joined a "Getting Started with EMM" meeting with a FileWave Professional Services Engineer


Tip

You are not required to setup Google Cloud Messaging (GCM/Firebase) for Android EMM to work

Configure Service Account

Open Once you have received the JSON file to use, open FileWave Admin Preferences, proceed to the "Google" tab and click "Configure Service Account" in "Android Service Account" section.

Customer

A FileWave Engineer will provide steps and a JSON file to use

Prospect

A FileWave Engineer will provide steps and a JSON file to use






  1. Go back to In the FileWave Admin, press "Choose File" button in Set Up an Android Management Enterprise dialog
  2. Select service account file. Then press "Upload" button.
  3. In the next dialog you'll be asked to enter display name for your enterprise. This is only internal identifier for your enterprise in FileWave. Type in the name according to your liking and press 'Sign Up'. (Note this name will be visible on the endpoints, so something professional would be your best choice)
  4. In the next dialog you'll be asked to enter ("Click here") link to finalize the setup. Press the link. You'll be taken to Google Play website where you need to finalize creation of your enterprise. Once you complete registration your browser will be redirected to website hosted on your FileWave Server. This website should display message that your enterprise was successfully created.
Warning

The Google account utilized to finalize the setup does not have be the same as the one utilized to create the Project.The Google account utilized to finalize the setup must notmust NOT be a G-Suite account (this is currently a Google API requirement)


Go back to FileWave Admin. A successfully configured Android EMM support in FileWave Admin Preferences:

Enrolling Android devices to FileWave

Info

You can not enroll a device that is in safe mode


First you need to create an enrollment token. This token will be used in a process of enrolling device to FileWave. You do it by going to 'Assistants' and selecting 'Enroll Android Device...' menu item.

The 'Enroll Android Device' allows you to create enrollment tokens. Create one (we suggest multi-use with an expiration of the full 30 days).

Make sure that your device is fully wiped to factory settings and is not yet activated.  If you're device is running a recent enough version of Android, you can either:

  • Tap on the screen seven times (in the same spot) to start the enrollment process, or
  • Start a normal activation process, but type afw#setup in place of a Google account. 

When the device asks you to install Android Device Policy app, install it. Next you'll be asked to set up work device, you need to give your consent that Android Device Policy app will manage your device.

Next you'll be asked to either scan QR code or type enrollment token manually.  After doing this your device should finish enrollment with Google within a few minutes.

Once device finishes enrollment it should be visible in FileWave within 5 minutes. In order to finish enrollment on FileWave side you need to go to 'Clients' tab, 'New Client' and 'Enrolled Mobile Devices'. Select your Android device, add it to FileWave and perform model update. (Devices will not auto-enroll at this time)

Congratulations! You added your first Android device to FileWave. Enjoy managing it!