Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.


Only tickets from authorized support agents whose names are on the support contract will be accepted to adjust license personal data settings.


  • FileWave version 10.1+
  • Location Tracking Enabled - Server/Client
  • All devices you want to track are already enrolled into FileWave and currently communicating properly

Supported Operating Systems:

  • APK Android:  4.1(Jelly Bean), 4.4(KitKat), 5.0(Lollipop), 6.0(Marshmallow), 7(Nougat)
  • EMM: 7 (Nougat), 8 (Oreo), 9 (Pie), 10
  • iOS 9+
  • macOS 10.9+
  • Windows 10
  • ChromeOS 43+

Things to consider:

  • Different States of Tracking
    • Normal - Tracking is enabled and will update the location at different intervals
    • Missing - Tacking is enabled and will be update around every two minutes. The client also sends location immediately and does not wait for other scans to finish. For supervised iOS devices this option puts the device in Lost mode, has a message/footnote that can set in the FileWave Preferences under the Organization Info tab and locks the iOS device. The device will become usable again once the missing mode is switched off. 
    • Not Tracked (DEFAULT)- No location is gathered at anytime.
  • The FileWave IPA App Portal needs to be sent out and opened at least once before you will be prompted and allowed to gather location from the iOS device. Once it is sent out, the old FileWave App Portal that gets installed automatically with enrollment will be removed and the new one will be installed.
  • For any updated location from your iOS devices the FileWave App Portal need to be open, whether that be in the background or the current active app.

There are two different types of location tracking in FileWave, Passive Tracking and Lost Mode. macOs, Windows, Chromebooks, and Android devices use the Passive tracking to gather the location of the device without locking it down. Supervised iOS devices set to Missing mode will put the device in Lost mode, which locks down the device making it unusable by the end user.

Lost Mode Setup (iOS macOS):

  1. Right Click on your Supervised iOS or MDM enrolled macOS device(s)
  2. Select Missing from the Client State menu 
    Image Modified
  3. Update Model
  4. Once the iOS device checks in it will be in lost mode and report location.

  5. To take it out of lost mode, select "Not Tracked" in the Client State menu



When the iOS device is in Lost Mode do not reboot it. If the device losses Wifi you will no longer be able to take the device out of Lost Mode since it will no longer be connecting to FileWave.



When the device is in Lost Mode, a new option in the tools menu is available, "Play Lost Mode Sound (iOS  10.3+)"

Image Modified

Passive Tracking Setup


This is receiving tracking data continuously. 

  1. Check your server license to be sure you have enabled "Allows collection of personal data:" set to Yes.
  2. Make sure location services is enabled

    on your iOS/macOS/WIN/Android devices 
    Image RemovedImage RemovedImage RemovedImage Removed
    macOS and WIN devices only - Be sure the Personal Data Collection


    Image Added

    Image Added

    Image Added

    Image Added


  3. Prepare the clients

    1. MacOS and Windows - Be sure that "Disable Personal Data Collection" option in the client preferences of your clients is not checked

    . This is unchecked by default
    1. .
      Image Modified

    iOS Only - Make sure
    1. You can set the "Disable personal data collection" one at a time with Client Monitor or Create a Superprefs (Creating a Superprefs Fileset) to change them in bulk.

    2. iOS - Make sure the same version of your server is also the Enterprise version of the FileWave App Portal .ipa has been sent out to all your

      iOS devices: Can be downloaded from the FileWave Server download page near the bottom
    Image Removed

    1. Image Added

    2. Chromebook -  Be sure the Chrome Extension is installed and configured (See Quick Start Guide for Chromebooks)

    1. Android (EMM)

      1. Force enable location tracking server side


        By force enabling EMM tracking you are ignoring "Allows collection of personal data" in your license. Even is the license is set to false, this will collect data.

        1. Edit

          Code Block

        2. add 

          Code Block

        3. Restart apache 

          Code Block
          /usr/local/filewave/apache/bin/apachectl restart

        4. Update Model
      2. Force enable location services on devices (See: Force Location for EMM Android Devices)
  4. Change the state to Normal
    1. Right click on your macOS, Windows, Chromebook, and Android device(s)

    1. Tip
      For multiple devices use the filter options at the top of the client view, then select all
    ) and select

    1. Select Normal from the "Client State" option. 

      Image Modified
  5. Update the model

  6. Accept any device prompts

    Image Added

    Image Added

    Image Added

    and macOS you will have to accept a prompt on the device to allow location to be gathered from FileWave.
    Image RemovedImage Removed
    macOSWindowsAndroid (EMM may not prompt)

  7. Wait a few minutes, can potentially take up to 15 minutes. Then simply right click on your device(s) and select the Show Location(s) option to see the map below. This will be accurate within a few hundred feet for most devices.



Warning: In order to avoid legal issues concerning user location tracking, it is highly recommended that you enable location tracking only on devices when a unique user may authorize the service.

Privacy Policies: Apple/iOS and macOS – Microsoft/Windows – Google/Android

Additional OS Specific Considerations


Any user can agree to tracking, admin or not. Only an administrator can disable location services and/or FileWave's rights to location, as per Apple Inc. policy


The Windows operating system does not prompt the local user for access to location. Later versions of Windows do have a location service that can be turned off.

Android (APK



Upon installing or upgrading the Android FileWave Client to version 10.1 or greater, the user is requested to approve all rights an application needs. This includes location services, running in the background and several other rights.

Android (EMM Client)

A user can turn off their location tracking at anytime, but you can make a policy fileset that will Force Location for EMM Android Devices

Order of operation

It is important to note the way a client verifies it is able to ask the system for location information.
For example setting the state to "Missing" but it has a Superprefs file telling it the refresh interval is 0 See the flowchart for reference: 

Image Modified