Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titlemacOS Server Upgrade

3.1 macOS Server Upgrade

The macOS server upgrade is similar to installing any other pkg software on a macOS machine. 

  1. On your macOS FileWave server go to the FileWave website → Support → Software Downloads → FileWave Management Suite → select "Release notes and Download". (You will select the newest release of FileWave that you are upgrading to and not necessarily 12.3) FileWave Management Suite Downloads Page
  2. You will then scroll down on the page until you see "macOS Installers" and select it. This will download the FileWave Installers for the version of FileWave you are wanting to upgrade to in a .dmg file. (You will receive a popup when selecting macOS installers telling you to run a backup of your FileWave server first. This should have already been done but if you have not already please review the document it links and backup your server before proceeding.) 
  3. Next you will find the FileWave dmg file that was downloaded in step 2 and double click on the file to open it. 
  4. You will be presented with a similar window on the server and will be looking for the "FileWave Server.pkg" in the top right above "Server Installer" 
  5. To run the install you just need to double click on the "FileWave Server.pkg" and go through the steps as prompted on the machine. 
  6. The installer can take a few mins to run but when it is finished you will be presented with the window below and you are finished with upgrading the server. (If the upgrade reports a failure please contact our support team immediately and they will assist you with it) 
  7. You are now done upgrading the server and will then move to upgrading your FileWave admin. 

...

Expand
titleLinux Server Upgrade

3.2 Linux Server Upgrade

The Linux server upgrade can be intimidating since it will all be done in terminal but we try to make it as simple as possible for you. 

  1. On your workstation go to the FileWave website → Support → Software Downloads → FileWave Management Suite → select "Release notes and Download". (You will select the newest release of FileWave that you are upgrading to and not necessarily 12.3) FileWave Management Suite Downloads Page
  2. You will then scroll down on the page until you see "Linux Installers". You do not need to select this as you will not be running them on your machine but it will show you the commands that you can use on your Linux server. 
  3. Next step would be to connect to your FileWave Linux server. For this there are a few options you are able to use depending on if you are running a macOS or Windows computer as your workstation. Two options you are able to do is to use  ssh to the server using terminal on macOS or use "putty" on a windows machine.  
  4. This step is optional but, is something that will help with organization of your installers on your server. I will make a directory for the FileWave Installers and a folder for the version I am upgrading to. If you do not want to do this you can skip to step 5. 
    1. Move to the "/" level

      1. Code Block
        languagebash
        cd /


    2. Make a Directory named "FileWaveInstallers"

      1. Code Block
        languagebash
        mkdir FileWaveInstallers


    3. Go in to the "FileWaveInstallers" directory. 

      1. Code Block
        languagebash
        cd /FileWaveInstallers


    4. Make a folder for the version you are upgrading to, I will be using "v12.3" 

      1. Code Block
        languagebash
        mkdir v12.3


    5. Go in to the folder you created in step d. For me that is "v12.3"

      1. Code Block
        languagebash
        cd v12.3


  5. We will now start to download the installers needed for upgrading the FileWave server. For this we offer the command to grab the installers for the version of FileWave you are upgrading to that you are able to copy and paste in to your terminal window connected to the server. This command is found on the software downloads page and was shown in step 2 and I highlighted below. 
  6. Once the installers are downloaded they will be zipped so you will need to run the unzip command. This command is found on the software downloads page and was shown in step 2 and I highlighted below. 
  7. Once the installers are unzipped you will need to run the command to upgrade the server found on the software downloads page. This command is found on the software downloads page and was shown in step 2 and I highlighted below. 
  8. Once you have run the command on your server it can take a little while to finish and you will be presented with a similar message as below. If you see that the install failed please contact our support team immediately and they can assist you with this. You will see more information on your session but this will show at the end of the messages. In the example I installed FileWave 12.3 but your messages would match the version of FileWave you are upgrading to. 
  9. You are now done upgrading the server and will then move to upgrading your FileWave admin. 

...

Expand
titleWindows Server Upgrade

3.3 Windows Server Upgrade

Upgrading your windows server is as easy as running an installer on your server and does not involve uninstalling any software beforehand. 

  1. Log in to your FileWave server with your Local Admin account. It is important to login as the Local Admin on the server and not as a Domain Admin account as there can be issues with Database permissions on the server if you try to use a Domain Admin account to upgrade FileWave. 
  2. On your FileWave Windows server go to the FileWave website → Support → Software Downloads → FileWave Management Suite → select "Release notes and Download". (You will select the newest release of FileWave that you are upgrading to and not necessarily 12.3) FileWave Management Suite Downloads Page
  3. You will then scroll down on the page until you see "Windows Installers" and select it. This will download a folder of Windows installers on your Server. 
  4. Find the folder that was just downloaded and open in Window Explorer.  You will find 4 installers in the folder but only need to pay attention to the "FileWaveServer" installer. Double click to run the installer application and follow along the installer. 
  5. Command prompt will open a few times which is normal and can take a few mins to complete. When it completes you will be presented with the below window. If you see any errors please contact our support team immediately and they will assist you with it. 
  6. You are now done upgrading the server and will then move to upgrading your FileWave admin. 

...