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FileWave Location Tracking (Version 10.1+)

The location reporting feature in FileWave is disabled by default. It is recommended that you; verify that this feature is in accordance with your organization’s policies and AUP (Acceptable Use Policy). Notify your end users before activating location reporting, as enabling the feature will prompt for permission to location information.

Set by Step Instructions for Enabling Location tracking on Windows, macOS, iOS, Android, and Chromebook

Global Location Reporting Disable

If there are any reasons, legal or otherwise, that you do not wish to enable tracking on a global level within your organization, your FileWave license can be adjusted to enable personal mode. This will disable devices from sending application usage as well as location information.
To have verify the current status of personal data collection. From FileWave Admin : Server Menu → "Activation Code..." → There you will see "Allow collection of personal data:" with Yes or No after it. 

To have personal data enabled or disabled on your license, please submit a support ticket with "Personal data License" in the subject.

Only tickets from authorized support agents whose names are on the support contract will be accepted to adjust license personal data settings.


  • FileWave version 10.1+
  • Location Tracking Enabled - Server/Client
  • All devices you want to track are already enrolled into FileWave and currently communicating properly

Supported Operating Systems:

  • Android Jelly Bean, KitKat, Lollipop, Marshmallow, Nougat
  • iOS 9+
  • macOS 10.9+
  • Windows 10
  • ChromeOS 43+

Things to consider:

  • Different States of Tracking
    • Normal - Tracking is enabled and will update the location at different intervals
    • Missing - Tacking is enabled and will be update around every two minutes. The client also sends location immediately and does not wait for other scans to finish. For supervised iOS devices this option puts the device in Lost mode, has a message/footnote that can set in the FileWave Preferences under the Organization Info tab and locks the iOS device. The device will become usable again once the missing mode is switched off. 
    • Not Tracked - No location is gathered at anytime.
  • The FileWave IPA App Portal needs to be sent out and opened at least once before you will be prompted and allowed to gather location from the iOS device. Once it is sent out, the old FileWave App Portal that gets installed automatically with enrollment will be removed and the new one will be installed.
  • For any updated location from your iOS devices the FileWave App Portal need to be open, whether that be in the background or the current active app.

There are two different types of location tracking in FileWave, Passive Tracking and Lost Mode. macOs, Windows, Chromebooks, and Android devices use the Passive tracking to gather the location of the device without locking it down. Supervised iOS devices set to Missing mode will put the device in Lost mode, which locks down the device making it unusable by the end user.

iOS custom configuration of tracking settings for App Portal

The iOS App Portal contains a Preference Manifest that holds a pair of custom keys and values for configuring the tracking settings. These values are app_kiosk_enable_tracking and app_kiosk_tracking_refresh_period. The first key enables location tracking when the App Portal is installed on the device (when it replaces the web clip). The second key sets the interval, in minutes, for the device to report its location to the FileWave server.
You manually enter these keys and settings into the Configuration tab of the App Portal's Fileset Properties:

The settings do not override the dialog being presented for a user to approve tracking being enabled - that is a built-in requirement within iOS.

Location and Client Info

The device Client Info window also displays the location of a single device. Remember, a device must have Wi-Fi or cellular service enabled in order for it to report location.

Tracking and Inventory

FileWave Inventory now includes a new Location component that provides the last reported location data.

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