Skip to main content

Android EMM Known Issues

Functionality

     
Issue Notes Reference
Can not import or create placeholders FileWave hopes to implement in future release  
Devices do not show in smart groups    
No paid app distribution (AKA group license purchases) Paid apps not currently implemented in Google API  
Free Disk Space inaccurate FileWave hopes to implement in future release GOOG-194
Fileset Report - Empty FIXED: FW v 13.2 GOOG-219
Wiping device, but not removing from FW does not get previous associations FileWave hopes to implement in future release GOOG-216
Automatic add of mobile device does not add EMM Android FileWave hopes to implement in future release

FIXED: FW v 13.2		 GOOG-175
Wipe a device with WiFi off creates duplicate devices FIXED: FW v 13.2 GOOG-163
Devices are hidden (or show and then hide) in the new mobile UI Workaround: Change sorting (e.g. by time or model).

Code fix already in future release.

FIXED: FW v 13.2		 GOOG-254
Compliance policy breaks model update

Error at model updateupdate: Expand source

<br>[ERROR] 2019-06-07 15:50:56,075 (exception): Internal Server Error: /android/emm/process_pending_emm_calls/<br>Traceback (most recent call last):<br>[...]<br>googleapiclient.errors.HttpError: <HttpError 400 when requesting https://androidmanagement.googleapis.com/v1/enterprises/LC01d4gn82/policies/default?alt=json returned "complianceRules are deprecated. Use policyEnforcementRules instead."><br>
 Google API was suddenly changed.

Code fix already in future release.

If you were on 13.1.0 when EMM was enabled in your license, then you will need a fix before or after upgrading to 13.1.1.

To request a patch use the Feedback Portal : Question (must be apart of the EMM program to use)		  

Minor (Aesthetics) Issues

     
Issue Notes Reference
Device status can not be changed from "Not Tracked" Geolocation not currently implemented in Google API FB-40
You cannot put the FileWave Client APK on an EMM enrolled device    
Fileset Status - delay between Google API has its own un published timers GOOG-199
Fileset Status - Does not show version FileWave hopes to implement in future release GOOG-196
Android Service preferences window sometimes cuts txt FileWave hopes to implement in future release

FIXED: FW v 13.2		 GOOG-184
Closing and reopening the Android signup window before completion will display the wrong Google Org Name FileWave hopes to implement in future release GOOG-187
No Command History in device details FileWave hopes to implement in future release FB-42
The Serial Number I see in FileWave does not match the Serial Number I see on the device. Some devices (Predominately Samsung) have two serial numbers, to see these on the device: Settings > Google > Device Policy > ⋮ (vertical ellipse) > Device Details. Scroll to the bottom to see the serials.  
Back to top