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FileWave / Multi-Platform Topics
The FileWave / Multi-Platform Topics section is a dedicated resource that covers a range of subjects related to FileWave, a comprehensive device management solution, and addresses multi-platform topics that don't fit into specific categories. Discover insights...
Apple
This category provides concise, practical information on using FileWave's Unified Endpoint Management (UEM) for Apple devices. It covers key topics like setup, deployment, and management of Apple devices using FileWave. Whether you're a new user or an experien...
Microsoft
This category delivers succinct, practical insights on using FileWave's Unified Endpoint Management (UEM) for Microsoft devices. It covers crucial topics such as setup, deployment, and management of Microsoft devices using FileWave. Whether you're a novice use...
This category offers focused, actionable information on using FileWave's Unified Endpoint Management (UEM) for Google devices. It encompasses essential topics like installation, deployment, and management of Google devices using FileWave. Whether you're a begi...
Customer Resources
This category is a comprehensive hub for all resources designed to enhance your experience as a FileWave customer. It includes information about our Customer Experience team, Product Management insights, access to our Discord community, and resources from Foun...
FileWave Best Practice Playbooks
Welcome to the FileWave Best Practice Playbooks section of our Knowledge Base. Here you’ll find a collection of comprehensive guides and best practices designed to help you maximize the potential of your FileWave solutions. Each playbook is tailored to tackle ...
Apple School & Business Manager
Apple School Manager (ASM) is a web-based portal for educational institutions to manage Apple devices, apps, and user accounts. It simplifies device deployment and content distribution for schools. Apple Business Manager (ABM) is a web portal for businesses...
Community Engagement
Information on our communities, training systems, and how to connect with us.
Microsoft Windows MDM
FileWave MDM services can manage Windows 10 and 11 by using the MDM protocol. The built-in management client is able to communicate with a third-party server proxy that supports the protocols to perform enterprise management tasks.
Microsoft Windows Package Manager (WinGet)
Microsoft winget is a new command line driven interface to access the msstore repository. It works very similarly to something like apt-get if you have ever used that in a Linux environment. In FileWave 15.4 we have introduced direct integration with WinGet to...
TeamViewer
TeamViewer is a widely used remote access and control software that seamlessly integrates with FileWave, a comprehensive device management solution. By integrating directly with FileWave, users can leverage the power of TeamViewer's remote capabilities within ...
Evaluation Guide
Welcome and thank you for choosing FileWave, the all-inclusive device management solution for Windows, macOS, iOS, tvOS, Android, and ChromeOS!
End of Life Statements
Profiles (Apple)
Apple Configuration Profiles are files that contain settings and restrictions to manage and configure Apple devices. These profiles are created and distributed by administrators or IT departments to enforce specific configurations, policies, and restrictions o...
Software Updates (Apple)
The Software Updates section provides essential information and guidance on keeping your Apple products up to date with the latest operating system (OS) and third-party software updates. It covers both OS updates, including iOS, iPadOS, macOS, and tvOS, as wel...
iOS / iPadOS
iOS and iPadOS are the operating systems developed by Apple for their mobile devices, including iPhones and iPads, respectively. Both operating systems share a similar foundation but have slight variations to cater to the specific form factors and functionalit...
tvOS
tvOS is the operating system developed by Apple specifically for the Apple TV digital media player. It is based on iOS and shares many similarities with its mobile counterpart. tvOS provides a user-friendly interface optimized for the TV screen, allowing users...
macOS
macOS is the operating system developed by Apple for their Macintosh computers. It is the software that runs on Apple's desktop and laptop computers, providing users with a graphical user interface (GUI) and a wide range of features and functionalities. macOS ...
ChromeOS
Chrome OS is a lightweight operating system developed by Google, primarily designed for Chromebook devices. It is based on the Linux kernel and primarily revolves around the Google Chrome web browser. Chrome OS is known for its simplicity, speed, and security....
Android
Android is an open-source mobile operating system developed by Google. It powers a wide range of smartphones, tablets, and other devices. With its customizable nature, Android offers users the flexibility to personalize their device, choose from a vast selecti...
Google General Info
The Google General Info section serves as a comprehensive resource for a wide range of information related to Google services, products, and features that don't fit into specific categories. This section covers it all. Whether you're seeking troubleshooting as...
Boosters
FileWave Boosters help you reduce bandwidth use in deploying to remote sites, and also help the server have fewer connections.
Certificates
Certificates add a layer of security and trust between devices. Below are some articles that discuss how various certificates are used within FileWave.
FileWave Central / Anywhere
FileWave Central is the native admin application and FileWave Anywhere is the web. You can do many of the same things in both tools.
FileWave Client
Custom Fields
1. Installation and Setup
Please follow this "Installation and Setup" guide step by step to determine how FileWave will fit into your existing environment.
2. Client Pre-Requisites
Please review all steps in the sections that correspond with each device type you would like to manage in FileWave.
3. Client Enrollment
Please follow each section that corresponds with the device types you want to enroll in FileWave. You will notice that some device types, such as iOS and macOS, contain new information, while Windows and Chromebooks redirect to a previous section.
4. Fileset Creation and Deployment
Please review the sub-sections in this "Fileset Creation and Deployment" guide for your managed OS platforms. Once you have you have at least one Fileset created, please review the guide on how to Associate your Filesets.
5. Inventory Reporting
Please follow the steps outlined in this section to learn more about FileWave's robust Inventory Reporting capabilities.
TeamViewer Pre-Requisites
TeamViewer: Creating a new session
Booster Setup
Everything you need to set up your Booster Environment
Booster Auto-Upgrade
WhatThis feature will offer FileWave administrators (14.4+) a centralized way to upgrade all their boosters from within FileWave.When/WhyHaving to ssh or remote control to every booster to download and run the booster upgrade takes too much time. Starting with...
Troubleshooting
Archived FileWave Versions (Unsupported)
FileWave downloads that are kept for troubleshooting but are not supported.
Troubleshooting
1.0 Dashboard Basics
In this section, we'll take a look at basic access to the FileWave dashboard and give information on it's various built-in components. If you intend to use this dashboard, but you are new to it, then this is the place to start.
2.0 Custom Dashboards for Beginners
Once you get the hang of the elements that are provided for you automatically, you may want to take the next step and start creating custom dashboards of your own. FileWave supplied dashboards will only take you just so far. As soon as you want to know spe...
3.0 Advanced Dashboard Primer
Aren't you an intrepid explorer! Look at you jumping right to the advanced section! Well, we are glad you are here. In this section we'll be looking at how you can create much more complex dashboard content. As soon as you want to go beyond supplied pane...
4.0 Dashboard Alerts
With the Custom Dashboards configured you can now choose to configure email alerts based upon conditions met. Alerts are only available for Visualisations of type Graph. Custom Dashboards provide live information, but for some you will want to receive notif...
Troubleshooting
Troubleshooting Imaging
These pages provide various troubleshooting guides for FileWave IVS
Getting started with the Imaging Virtual Server
A guide starting out with FileWave's Imaging Virtual Server (IVS) appliance. Learning to import, expand the hard drive and setting up the IVS. Appliance's default: username: root / password: filewave
Troubleshooting
FileWave Server Backup and Restore
Summary Backing up your FileWave server is always a good idea. Back in '97, a friend of mine spilled a pot of coffee on our server rack; you never know when bad things can happen to your hardware. Now, it's bad enough to lose the hardware, but think of all th...
APNs Certificate Creation & Renewal on macOS Computers
Description Apple Mobile Device Management (MDM) requires an Apple Push Notification service (APNs) certificate; renewable yearly. APNs ExpiryIf APNs certificates are allowed to expire, all MDM communication will be lost, until renewed. The following guide ...
FileWave Product Management
At FileWave, Product Management plays a key role in determining the trajectory of our solutions. Our commitment to transparency involves regularly sharing our product roadmap, a strategy that both fosters trust with users and ensures our product evolution rema...
FileWave Alliance Forums
Everyone who uses FileWave appreciates learning more about it, but attending training is hard - we get it! That’s why we created the Foundry and the Alliance Forums. In the Foundry, you’ll find self-paced video learning and our FileWave Certified Administrato...
FileWave Discord Server
Everyone who uses FileWave appreciates learning more about it and being able to discuss ways of using it with other customers. For that reason, we also run a Discord server that can be accessed via the button below. Look forward to live events with demos and t...
Location Tracking
Dude, where's my device? Ever needed to locate a device but don't even know where to start? Well that will not be a concern with anymore since FileWave offers Location Tracking for every supported platform. This section will outline the requirements and pro...
Custom Fields
Extend Inventory even more? Check. With FileWave you can even further extend your Inventory Reporting capabilities by creating Custom Fields for your devices. FileWave's Custom Fields can be manually entered per device, imported via CSV file, or scripted fo...
TeamViewer: Features Overview by Platform
What TeamViewer includes many different functions that make it superior to our earlier toolset (Observe Client) which was limited to Mac and Windows and was screen control only. The functions in TeamViewer vary by operating system and are quite extensive. T...
TeamViewer: Licensing Overview
What The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licenses within the account. When/Why A FileWave Administrator must have an assigned TV license to activate R...
TeamViewer: Assigning Licenses
What The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licenses within the account. We'll show you in this article how you can assign these licenses. When/Why When...
TeamViewer: Session to a Device where the FileWave agent is broken or missing
What What if the device you are trying to manage doesn't have a FileWave client installed yet, or what if it is malfunctioning in some way? Is there a way to start a TeamViewer session in another way through FIleWave? When/Why Many times a remote device is...
TeamViewer: Frequently Asked Questions
What TeamViewer is a powerful, and many-faceted tool, so you are bound to have some questions. FAQ Q: Can you open multiple TeamViewer sessions simultaneously?A: Yes, indeed. Q: What happens if you try to open a session to a device that is offline?A: Nothi...
TeamViewer: Overview
What TeamViewer was included in version 14.6 as a technical preview and in 14.7 is now a completed implementation, including unattended access. TeamViewer is a permanent replacement for our Observe Client functionality, which will be removed in version 14.8....
FileWave Engage EOL
What This is a notice that as of FileWave v14.8+ Engage will no longer be supported. When/Why FileWave v14.8 should release in Spring 2022. Engage has been at end of life earlier than this, but this will be the first release that will remove the functionality....
Background Login Items Notification Suppression (macOS Ventura+)
What macOS 13 Ventura includes new functionality in the new System Settings app to control services like LaunchAgents and LaunchDaemons — Apple is (confusingly) calling this Login Items (found in Settings->General). By default, Apple has chosen to display not...
Set Safari Homepage (macOS)
Description This profile changes the Safari Homepage for the currently logged in user. This recipe was tested on 10.13.2 with Safari 11.0.2 Ingredients FW Admin Directions Create a New Desktop Fileset and select the Profile option Name the profile...
Booster ID Generation
Description In some circumstances, a Booster may appear as missing or multiple boosters may overwrite a single Booster record in the Admin console. This can occur where each booster is a copy of another booster, e.g. VM source is identical. Where Booster ID...
Chrome OS: FileWave Inventory Extension Behavior (FAQ)
What The FileWave Chromebook Inventory extension provides abilities to manage your devices beyond what can be done from the Google Admin console. Below you will find some answers to frequently asked questions about the extension's behavior. When/Why We'll ...
Chrome Troubleshooting Guide
You have already: Enrolled devices into your Google Suite (https://support.google.com/chrome/a/answer/1360534?hl=en) Followed the Quick Start Guide for Chromebooks to install the extension on your devices Verified you have a license for Chrome devices ...
Windows MDM Policies (aka Profiles)
What Windows Configuration policies enable you to define and enforce settings on your Windows devices that are enrolled in Mobile Device Management (MDM). For example, you can restrict features like Bluetooth by setting policies such as “Bluetooth is not allo...