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FileWave / Multi-Platform Topics

The FileWave / Multi-Platform Topics section is a dedicated resource that covers a range of subjects related to FileWave, a comprehensive device management solution, and addresses multi-platform topics that don't fit into specific categories. Discover insights...

Apple

This category provides concise, practical information on using FileWave's Unified Endpoint Management (UEM) for Apple devices. It covers key topics like setup, deployment, and management of Apple devices using FileWave. Whether you're a new user or an experien...

Microsoft

This category delivers succinct, practical insights on using FileWave's Unified Endpoint Management (UEM) for Microsoft devices. It covers crucial topics such as setup, deployment, and management of Microsoft devices using FileWave. Whether you're a novice use...

Google

This category offers focused, actionable information on using FileWave's Unified Endpoint Management (UEM) for Google devices. It encompasses essential topics like installation, deployment, and management of Google devices using FileWave. Whether you're a begi...

Customer Resources

This category is a comprehensive hub for all resources designed to enhance your experience as a FileWave customer. It includes information about our Customer Experience team, Product Management insights, access to our Discord community, and resources from Foun...

FileWave Best Practice Playbooks

Welcome to the Playbooks section of our Knowledge Base. Here you'll find a collection of comprehensive guides and best practices designed to help you maximize the potential of your FileWave solutions. Each playbook is tailored to tackle specific scenarios or t...

Apple School & Business Manager

Apple School Manager (ASM) is a web-based portal for educational institutions to manage Apple devices, apps, and user accounts. It simplifies device deployment and content distribution for schools. Apple Business Manager (ABM) is a web portal for businesses...

Community Engagement

Information on our communities, training systems, and how to connect with us.

Microsoft Windows MDM

FileWave MDM services can manage Windows 10 and 11 by using the MDM protocol. The built-in management client is able to communicate with a third-party server proxy that supports the protocols to perform enterprise management tasks.

Microsoft winget

Microsoft winget is a new command line driven interface to access the msstore repository. It works very similarly to something like apt-get if you have ever used that in a Linux environment.

winget

TeamViewer

TeamViewer is a widely used remote access and control software that seamlessly integrates with FileWave, a comprehensive device management solution. By integrating directly with FileWave, users can leverage the power of TeamViewer's remote capabilities within ...

Evaluation Guide

Welcome and thank you for choosing FileWave, the all-inclusive device management solution for Windows, macOS, iOS, tvOS, Android, and ChromeOS!

End of Life Statements

eol

Profiles (Apple)

Apple Configuration Profiles are files that contain settings and restrictions to manage and configure Apple devices. These profiles are created and distributed by administrators or IT departments to enforce specific configurations, policies, and restrictions o...

profile
iOS/iPadOS
profile
macOS

Software Updates (Apple)

The Software Updates section provides essential information and guidance on keeping your Apple products up to date with the latest operating system (OS) and third-party software updates. It covers both OS updates, including iOS, iPadOS, macOS, and tvOS, as wel...

iOS / iPadOS

iOS and iPadOS are the operating systems developed by Apple for their mobile devices, including iPhones and iPads, respectively. Both operating systems share a similar foundation but have slight variations to cater to the specific form factors and functionalit...

tvOS

tvOS is the operating system developed by Apple specifically for the Apple TV digital media player. It is based on iOS and shares many similarities with its mobile counterpart. tvOS provides a user-friendly interface optimized for the TV screen, allowing users...

macOS

macOS is the operating system developed by Apple for their Macintosh computers. It is the software that runs on Apple's desktop and laptop computers, providing users with a graphical user interface (GUI) and a wide range of features and functionalities. macOS ...

ChromeOS

Chrome OS is a lightweight operating system developed by Google, primarily designed for Chromebook devices. It is based on the Linux kernel and primarily revolves around the Google Chrome web browser. Chrome OS is known for its simplicity, speed, and security....

Android

Android is an open-source mobile operating system developed by Google. It powers a wide range of smartphones, tablets, and other devices. With its customizable nature, Android offers users the flexibility to personalize their device, choose from a vast selecti...

Google General Info

The Google General Info section serves as a comprehensive resource for a wide range of information related to Google services, products, and features that don't fit into specific categories. This section covers it all. Whether you're seeking troubleshooting as...

Boosters

FileWave Boosters help you reduce bandwidth use in deploying to remote sites, and also help the server have fewer connections.

Certificates

Certificates add a layer of security and trust between devices. Below are some articles that discuss how various certificates are used within FileWave.

FileWave Central / Anywhere

FileWave Central is the native admin application and FileWave Anywhere is the web. You can do many of the same things in both tools.

FileWave Client

Custom Fields

1. Installation and Setup

Evaluation Guide

Please follow this "Installation and Setup" guide step by step to determine how FileWave will fit into your existing environment.

2. Platform Integrations

Evaluation Guide

Please review all steps in the sections that correspond with each device type you would like to manage in FileWave.

3. Client Enrollment

Evaluation Guide

Please follow each section that corresponds with the device types you want to enroll in FileWave. You will notice that some device types, such as iOS and macOS, contain new information, while Windows and Chromebooks redirect to a previous section.

4. Fileset Creation and Deployment

Evaluation Guide

Please review the sub-sections in this "Fileset Creation and Deployment" guide for your managed OS platforms. Once you have you have at least one Fileset created, please review the guide on how to Associate your Filesets.

5. Inventory Reporting

Evaluation Guide

Please follow the steps outlined in this section to learn more about FileWave's robust Inventory Reporting capabilities.

TeamViewer Pre-Requisites

TeamViewer

TeamViewer: Creating a new session

TeamViewer

Booster Setup

Boosters

Everything you need to set up your Booster Environment

Booster Auto-Upgrade

Boosters

What This feature will offer FileWave administrators (14.4+) a centralized way to upgrade all their boosters from within FileWave. When/Why Having to ssh or remote control to every booster to download and run the booster upgrade takes too much time. Start...

Troubleshooting

Boosters

Archived FileWave Versions (Unsupported)

Downloads

FileWave downloads that are kept for troubleshooting but are not supported.

Troubleshooting

FileWave Client

1.0 Dashboard Basics

Dashboard (Grafana)

In this section, we'll take a look at basic access to the FileWave dashboard and give information on it's various built-in components. If you intend to use this dashboard, but you are new to it, then this is the place to start.

2.0 Custom Dashboards for Beginners

Dashboard (Grafana)

Once you get the hang of the elements that are provided for you automatically, you may want to take the next step and start creating custom dashboards of your own. FileWave supplied dashboards will only take you just so far. As soon as you want to know spe...

3.0 Advanced Dashboard Primer

Dashboard (Grafana)

Aren't you an intrepid explorer! Look at you jumping right to the advanced section! Well, we are glad you are here. In this section we'll be looking at how you can create much more complex dashboard content. As soon as you want to go beyond supplied pane...

4.0 Dashboard Alerts

Dashboard (Grafana)

With the Custom Dashboards configured you can now choose to configure email alerts based upon conditions met. Alerts are only available for Visualisations of type Graph. Custom Dashboards provide live information, but for some you will want to receive notif...

Troubleshooting

Dashboard (Grafana)

Troubleshooting Imaging

Network Imaging / IVS

These pages provide various troubleshooting guides for FileWave IVS

Getting started with the Imaging Virtual Server

Network Imaging / IVS

A guide starting out with FileWave's Imaging Virtual Server (IVS) appliance. Learning to import, expand the hard drive and setting up the IVS. Appliance's default: username: root / password: filewave

Troubleshooting

Filesets / Payloads

FileWave Server Backup and Restore

FileWave Server

Summary Backing up your FileWave server is always a good idea. Back in '97, a friend of mine spilled a pot of coffee on our server rack; you never know when bad things can happen to your hardware. Now, it's bad enough to lose the hardware, but think of all th...

APNs Certificate Creation & Renewal on macOS Computers

Certificates

Description Apple Mobile Device Management (MDM) requires an Apple Push Notification service (APNs) certificate; renewable yearly. APNs ExpiryIf APNs certificates are allowed to expire, all MDM communication will be lost, until renewed. The following guide ...

FileWave Product Management

Community Engagement

At FileWave, Product Management plays a key role in determining the trajectory of our solutions. Our commitment to transparency involves regularly sharing our product roadmap, a strategy that both fosters trust with users and ensures our product evolution rema...

Alliance eMeeting Q42023

FileWave Alliance Forums

Community Engagement

Everyone who uses FileWave appreciates learning more about it, but attending training is hard - we get it!  That’s why we created the Foundry and the Alliance Forums. In the Foundry, you’ll find self-paced video learning and our FileWave Certified Administrato...

FileWave Discord Server

Community Engagement

Everyone who uses FileWave appreciates learning more about it and being able to discuss ways of using it with other customers. We have the Alliance Forums as a public bulletin board where you can discuss how you use FileWave, but for many, the social aspect of...

Installing winget

Microsoft winget

What winget is a command line tool to manage applications on the Windows 10 and 11 platform. It uses Visual C++ which also needs to be installed or updated. You'll find the Microsoft reference on winget here: Use the winget tool to install and manage applicat...

Location Tracking

Evaluation Guide 5. Inventory Reporting

Dude, where's my device? Ever needed to locate a device but don't even know where to start? Well that will not be a concern with anymore since FileWave offers Location Tracking for every supported platform. This section will outline the requirements and pro...

Custom Fields

Evaluation Guide 5. Inventory Reporting

Extend Inventory even more? Check. With FileWave you can even further extend your Inventory Reporting capabilities by creating Custom Fields for your devices. FileWave's Custom Fields can be manually entered per device, imported via CSV file, or scripted fo...

TeamViewer: Features Overview by Platform

TeamViewer

What TeamViewer includes many different functions that make it superior to our earlier toolset (Observe Client) which was limited to Mac and Windows and was screen control only.  The functions in TeamViewer vary by operating system and are quite extensive.  T...

TeamViewer: Licensing Overview

TeamViewer

What The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licences within the account. When/Why A FileWave Administrator must have an assigned TV liclicense action Rem...

TeamViewer: Assigning Licenses

TeamViewer

What The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licenses within the account.  We'll show you in this article how you can assign these licenses. When/Why When...

TeamViewer: Session to a Device where the FileWave agent is broken or missing

TeamViewer

What What if the device you are trying to manage doesn't have a FileWave client installed yet, or what if it is malfunctioning in some way?  Is there a way to start a TeamViewer session in another way through FIleWave? When/Why Many times a remote device is...

TeamViewer: Frequently Asked Questions

TeamViewer

What TeamViewer is a powerful, and many-faceted tool, so you are bound to have some questions. FAQ Q: Can you open multiple TeamViewer sessions simultaneously?A: Yes, indeed. Q: What happens if you try to open a session to a device that is offline?A: Nothi...

TeamViewer: Overview

TeamViewer

What TeamViewer was included in version 14.6 as a technical preview and in 14.7 is now a completed implementation, including unattended access.  TeamViewer is a permanent replacement for our Observe Client functionality, which will be removed in version 14.8....

FileWave Engage EOL

End of Life Statements

What This is a notice that as of FileWave v14.8+ Engage will no longer be supported. When/Why FileWave v14.8 should release in Spring 2022. Engage has been at end of life earlier than this, but this will be the first release that will remove the functionality....

Background Login Items Notification Suppression (macOS Ventura+)

Profiles (Apple)

What macOS 13 Ventura includes new functionality in the new System Settings app to control services like LaunchAgents and LaunchDaemons — Apple is (confusingly) calling this Login Items (found in Settings->General). By default, Apple has chosen to display not...

Set Safari Homepage (macOS)

Profiles (Apple)

Description This profile changes the Safari Homepage for the currently logged in user. This recipe was tested on 10.13.2 with Safari 11.0.2 Ingredients FW Admin Directions Create a New Desktop Fileset and select the Profile option Name the profile...

profile
macOS

Migrate GCM to FCM

Google General Info

If you still have a GCM (Google Cloud Messaging) setup for managing Android or Chrome devices, it needs to be migrated to a FCM (Firebase Cloud Messaging) account.  GCM is end of life and Google is disabling it in the second quarter 2019.  The instructions in...

Booster ID Generation

Boosters Troubleshooting

Description In some circumstances, a Booster may appear as missing or multiple boosters may overwrite a single Booster record in the Admin console.  This can occur where each booster is a copy of another booster, e.g. VM source is identical. Where Booster ID...

Creating a Superprefs Fileset

FileWave Client

Description A Superprefs Fileset will allow you to configure your FileWave Clients in mass. You need to create the Fileset and deploy it to your clients. In this recipe, we will take the Boosters configuration as an example. (More details...) Superprefs work...